This is especially important with new client setups. Missing email for no reason when queuing the dropped email would be extremely simple. If we could click on the valid emails to create a mailbox and have them delivered to the new mailbox would solve…

Hello SOPHOS friends, I'm configuring SOPHOS XMAIL and have the problem that S/MIME encrypted messages are blocked by default Data Control policy. In the help area of XMAIL are no notices that encrypted mails are blocked: https://docs.sophos…

Hello Sophos friends, at the moment we're receiving lots of bounce messages because the SOPHOS Mail Gateway server id-euc1.prod.hydra.sophos.com is blacklisted at UCE. Here's the bounce message: What's the right way to contact SOPHOS to un…

We have the cloud Sophos Email Security connected to our Exchange 2010 server. It seems, if we have an email on our exchange server disabled, no undeliverable email is sent out to emails outside of our organization. Internally, when messages are sent…

We were having a problem with new mailboxes or new mail address aliases that we've added to our Exchange server in the past few weeks. None of them were receiving external email. We could email them internally just fine. But, external email to those addresses…

Hello all, we have a customer whose outbound emails go through Email Security. Some of them are deleted because they are seen as confirmed spam even if they are not (the sender receives a mail notification). I tried putting the recipient domain in…

Hello everyone, we use Microsoft Exchange 2019 onPrem and Sophos AD Sync to sync all AD accounts, shared mailboxes and groups to Sophos. Unfortunately, when I try to add a shared mailbox as a managed mailbox in Sophos Mail, I get the following error:…

Hello all, I'm having difficuties trying to setup outbound relay to sophos central from Cpanel/WHM. I have found some guide and has general ideal on whats needs to be done however I'm missing the configuration for the Smarthost via Exim. Below are the…

Hi , Kindly let me know the deployment model available for Sophos mail security.

Hi Team, We have a problem with outgoing emails where some legitimate emails are deleted because they are marked as SPAM. Why are some outgoing emails marked as SPAM deleted, I have a question for Sophos. Why shouldn't these emails be quarantined…

Get a red X after logging in twice to O365 to allow adding mailflow domain. Tried with firefox then with edge, same result. Is this a bug? This tenant already has 3 domains connected.

We have many clients on Sophos filtering of email before delivery to m365 Yesterday we had several clients, where the email was "removed" (after delivery) from their inboxes and taken back to M365 quarantine as a "high confidence phish" Essentially it…

Hi All, We have to add this relay relay-us-west-2.prod.hydra.sophos.com for our oublound exchange email . However we can't reached this endpoint , is there any thing need to be permise ? BR Tovo

Hey Everyone According to the answer in this Ticket: Email Banners in Shared Mailboxes do not have the block / allow sender options. They need it. the function isn't available on shared mailboxes. According to our customer, the function was there…

Hello, I have a problem with the Outlook Add-In. I have deployed the add-in to a customer. The customer is using an Office 2019 Pro version on Session Hosts server. The add-in could also be installed successfully, but as soon as the customer wants…

We currently use a Sophos Email Appliance that is going EOL in July. I'm trying to see if Sophos Email will fit our needs. Does Sophos Email support rules to block email at the header level? We'd need to be able to block by keywords (string or expression…

My coworker was on vacation and had an autoreply setup in Outlook. So of course it sent an email to the "do not reply" Is there somewhere I can set how many times it should try to deliver the message then quit? As you can see below its enough to almost…

Hello everyone, Within "Email Security - Message Summary" I see some "real-time blocked" messages. I need information about these blocked mails Sender / IP / Subject / . This is necessary because I'm expecting some (automated) mails that don't arrive…

Just started using Sophos Self Service and I am at the Emergency inbox. I have a ton of emails from my external vendor, I have hit Allow in the first conversation. It added the vendor to the allow list. I have waited over 24 hours and there is no incoming…

Hi All im trying to try email security, but when i want to configure email gateway my domain is verified but nothing happens when saving my configuration: Does somebody have the same problem? how to fix it? Kind REgards Juan

Hi, There was a domain that we accidently blocked its domain. I have checked its domain and found many emails were deleted by Sophos. After allowing that domain, is there a way to recover those deleted emails? Thanks,

Hello All, Clarifications on the Email Banners: We have received an external email and we clicked on the "Allow Sender" We get new emails from the same sender and the banner to Allow Sender or Block is still showing. Is that how it's suppose to work…

Hi, We are moving our servicedesk portal to the cloud and they have a mail service I would like to utilize. The native mail service will spoof our servicedesk account email address so that replies seemingly come from our internal account. The vendor has…

How is that we still cannot block a malicious email domain for all of our tenants at once? After all these years. What a critical function that doesn't exist. Reflexion had this functionality. Sophos bought Reflexion. When bad emails slip through (happens…

Hello, I tried to find a way to see which User are missing a mailbox. We configured some domains which will be scanned by Sophos. Now we get on some email addresses the error code ‎"550 5.7.1 Command rejected‎" in our exchange. Which often means…