We have many clients on Sophos filtering of email before delivery to m365 Yesterday we had several clients, where the email was "removed" (after delivery) from their inboxes and taken back to M365 quarantine as a "high confidence phish" Essentially it…

Hey Everyone According to the answer in this Ticket: Email Banners in Shared Mailboxes do not have the block / allow sender options. They need it. the function isn't available on shared mailboxes. According to our customer, the function was there…

My coworker was on vacation and had an autoreply setup in Outlook. So of course it sent an email to the "do not reply" Is there somewhere I can set how many times it should try to deliver the message then quit? As you can see below its enough to almost…

Hello All, Clarifications on the Email Banners: We have received an external email and we clicked on the "Allow Sender" We get new emails from the same sender and the banner to Allow Sender or Block is still showing. Is that how it's suppose to work…

Hi, We are moving our servicedesk portal to the cloud and they have a mail service I would like to utilize. The native mail service will spoof our servicedesk account email address so that replies seemingly come from our internal account. The vendor has…

How is that we still cannot block a malicious email domain for all of our tenants at once? After all these years. What a critical function that doesn't exist. Reflexion had this functionality. Sophos bought Reflexion. When bad emails slip through (happens…

Is there anything on the roadmap for this? We use a 3rd party Security Awareness product that includes a Phish Testing feature (*). This requires a large number of exceptions, and adding and checking them across a large number of tenants is tedious so…

Hello, Currently there is no way to export the "Email Security - inbound allow/block" list from Sophos central. Has anybody found a workaround to this? We have a substantially long list and would like to do make a copy of it. Any help is much appreciated…

I want to get every email from a particular domain: buffnews.com I added .buffnews.com and *@buffnews.com to the global whitelist. BUT then this email address was placed into my quarantine email <email@email.buffnews.com.com> Any idea why and how…

hello, we have S/MIME activated. But for some recipients we want to use web portal encryption. We tag the subject line with web portal encryption, but the mail will still be encrypted using S/MIME. will sophos include an order of which encryption…

What is the proper procedure when a mailbox gets converted into Shared Mailbox in Office 365 and we want to apply the same in Sophos Central Email Security? Is that possible?

Hello all, Our company currently does not offer the portal encryption and uses the standard push encryption. Does anyone know if the Portal Encryption allows users to send Encrypted emails internally? Or can anything be changed to allow the end users…

My client has been using the email gateway for some years now. About 6 months ago my client reported that emails would not send, they received a message saying Cannot send this item. After investigating I found it related to long URL's, once an email…

I host my company's mail server via the cloud using Sophos Mail Security I want to block an excel file containing a certain name from sending via email How can I do this I like your suggestion

We have the "Caution! This message was sent from outside your organization." Banners turned on in our email protection. In the normal user mailboxes the options to allow / block sender is shown. In the shared mailboxes the banner is shown but the…

Hello, we have the problem that emails detected as DLP violation were moved to quarantine according to Cloud Portal. However, these are not showing up in the customer's quarantine emails for them to release. How can we solve the problem?

We are seeing false positives for the rule " Protected health information (PHI) related terms [USA] ", specifically because it it looking for terms related to or near PHI and not necessarily the PHI itself. I have tried combining several PII CCLs with…

Dear Support Team, can you please change that? This is the only reason why I still need to run SG as a virtual machine

We are currently migrating from Exchange 2013 with Sophos Gateway to Exchange Online with Sophos Mailflow but unclear how to proceed. I've requested support a number of times but they keep pointing to a document that that outlines the move M365 Gateway…

Hallo Forum, ich habe den Hinweis in Central erhalten unseren M365 Account zu integrieren. Den automatischen Prozess habe ich erfolgreich angestoßen. Die MX Records haben wir deshalb gemäß M365-Admin Portal (von Sophos zu Microsoft) geändert. Jetzt…

Hello, Our customer uses Sophos Central Email. Unfortunately, he constantly receives emails from himself (fake sender). How can we stop this from happening? " To: info@**** Subject: There is an overdue payment under your name. Please, settle your…

For inbound mail is there a whitlist. Not for outbound. I want to make it possible to make exceptions for some e-mail addresses. For example we mail out CRM software and now Sophos think it is relay and I can’t use Sophos for outbound mail.

Hi all !! I have a situation where the Sophos email solution correctly allows the delivery of an email but in the outlook application it is received in a folder called sophos_snd_quarantine. Not finding that folder inside the outlook application. …

Messages are being rejected by GMail with DMARC failures. Most of the messages are from well known senders such as Google, Microsoft, and the USDA. The senders' DKIM is in order and we have correct DMARC, SPF and DKIM settings with respect to our DNS…

Good day, I am currently testing Sophos Central Email Advanced. I want to allow users to do the following: 1. If S/MIME is available - to encrypt messages fully automatically via S/MIME. 2. If S/MIME is not available - to send unencrypted messages. 3…