Hi I have Data Controls policy enables for attachments quarantine. The Use Sophos list(recommended) is selected. How can I bypass this policy for internal users? Shay

Hi There used to be a list of offensive words and phases that would get an email quarantined if they were in the email. This doesn't seem to be working for us any longer. Have the settings and lists moved?

Hopefully this is a quick question and I totally missed other comments. Current config Email Protection - MailFlow is configured via Sophos Central and O365 rules are there and all is working as expected Question: If I change my Public DNS DMARC to…

Hi We have problem getting emails from o365 that comes from ip 40.95.0.0/16 range. Microsoft calls it relay pool. Its not the in the SPF pool. Does anyone know what to configure so the emails will not be with spf error? https://learn.microsoft…

Hello community, we have migrated from Sophos UTM to Sophos Mail Advanced. On our UTM, we could configure transport encryption to TLS 1.2. Additionally, each internal user could choose to send an email using Sophos SPX for end-to-end encryption. …

How can I report to Sophos a fake domain that is impersonating my customer domain?

Hello Sophos Email friends, I'd like to suggest a new function in the "smart banner" page where we can mark messages as spam. It would be nice to have the possibility to mark the whole domain as spam, p.e. What do you think about this…

I've tried adding in *abc@sendgrid.net as an external email address but the policy does not seem to be applying. Documentation says that the policy applies to the SMTP From rather than the Header From (which in this case is annoying). My gut feel…

Strangely, if an email address is added to the Admin Allow list and the Bulk action is quarantine, the email still gets quarantine. Surely if an email address is listed on the Admin Allow list it should skip the Bulk email check, just as it skips…

Hello. Regarding to the following discussion community.sophos.com/.../outgoing-emails-from-mailflow-arrive-in-spam I have a question. We have the same problem. Is there a solution to this now? We use Sophos Mailflow and the error "arc=fail" can be found…

Hi When I put email or domain in the inbound block, is it possible that the users will see it in the quarantine as blocked? Shay

Hi Problem with some of our customers, in the policy the Domain Anomaly check is enabled. Since this morning almost all the mails failed with Domain Anomaly check. Is there a problem with policy or the algorithm? Shay

Hello i have email security policies and i configured URl Protection. So, when user sends an email with a link, sohpos check the link and hide i see https://doc.sophos.com/central/customer/help/en-us/ManageYourProducts/EmailSecurity/EmailSecurityPolicy…

Have been observing emails passing through Sophos Mailflow > Email Policies > Header Anomalies checks without issues where they really should be failing. It seems that email policies are hierarchical and stop processing proceeding with the Header and…

User Thomas asked basically the same question I have 2 years ago and didn't receive an answer. DMARC Setup - Step By Step Guide - Email Gateway So once again, what are the proper rua and ruf settings for Sophos Email, or should I send them to one…

Hi, We're trying out the Email Protection from Sophos to see if it is any good for us, especially the VIP users and Clawback features. We managed to configure this for the first time, and it was working for a week or so. During initial config, we…

Hi, Looking for some help on the following issue. When an exchange mailbox has an Automatic reply set by outlook, teams, 365 portal etc, the outgoing email from 365 via sophos central to the external sender it fails. These have definitely previously…

Hello, I have noticed that when using the M365 mailflow, that the actions need to be manually mitigated. Is there a outline of all the actions that can be marked as resolved when setting up Mailflow? Can the integration automatically update the score…

Hi , ich have configured Sophos Central Email. I tested a little bit and i think it works really well. But: I could send me a mail from an Domain without spf and dkim or dmarc from an not authorized ip. Is it right that Sophos does not check…

Came across a strange one today. If you create a brand new data control policy, add a rule for AFT and select "use custom list" it already has all of the following file types selected. When you select "use custom list" is doesn't appear to be emptying…

Hey Folks, we are evaluating Sophos Central E-Mail and experiencing issues with incoming S/MIME signed e-Mails. The Signature is getting invalid, and our security appliance cannot validate the signature/certificate anymore. E-Mails not routet via E…

Hello I've setup a sophos email security for a customer. While setting up the email security we also switched to google workspace. E-mails working normally but one thing that is not working is smtp sending emails from a web from (they have a contact form…

Can someone point me in the direction of a list of Email Header attributes I can use in Data Control Policies please? Help guide doesn't cover this and Sophos Support was unable to advise me on this in a recent call. Thanks, Craig

Hi I enabled the Attachment file type (Inbound) in the Data Control policy, I have excluded specific email address from this policy, but still this emil is blocked by the Data Control policy. I have excluded because the policy blocked macro files…

Case: 06617332 Spent an hour on a remote session but support person clearly had no idea what they are doing. I've just moved a brand new client who's never used any Sophos product before on to Central Mail and now all their SPF checks are failing…