We have the cloud Sophos Email Security connected to our Exchange 2010 server. It seems, if we have an email on our exchange server disabled, no undeliverable email is sent out to emails outside of our organization. Internally, when messages are sent…

We were having a problem with new mailboxes or new mail address aliases that we've added to our Exchange server in the past few weeks. None of them were receiving external email. We could email them internally just fine. But, external email to those addresses…

Hello everyone, we use Microsoft Exchange 2019 onPrem and Sophos AD Sync to sync all AD accounts, shared mailboxes and groups to Sophos. Unfortunately, when I try to add a shared mailbox as a managed mailbox in Sophos Mail, I get the following error:…

Hello all, I'm having difficuties trying to setup outbound relay to sophos central from Cpanel/WHM. I have found some guide and has general ideal on whats needs to be done however I'm missing the configuration for the Smarthost via Exim. Below are the…

Hi , Kindly let me know the deployment model available for Sophos mail security.

Hello, I have a problem with the Outlook Add-In. I have deployed the add-in to a customer. The customer is using an Office 2019 Pro version on Session Hosts server. The add-in could also be installed successfully, but as soon as the customer wants…

We currently use a Sophos Email Appliance that is going EOL in July. I'm trying to see if Sophos Email will fit our needs. Does Sophos Email support rules to block email at the header level? We'd need to be able to block by keywords (string or expression…

Hi All im trying to try email security, but when i want to configure email gateway my domain is verified but nothing happens when saving my configuration: Does somebody have the same problem? how to fix it? Kind REgards Juan

Hello, does anyone here have MTA-STS running with Sophos Central Email and can report their experience here? Is this even possible or were there problems with the implementation? Best regards, Lukas

I'm getting "Something went wrong while adding new domain." when i'm trying to add new Domain to Email Protection/MailFlow page. Azure DC Application already syncing and groups/users are in sync correctly. But i'm getting this error once i press "Setup…

I have outbound emails filtered through Sophos and in the outbound gateway I have the ip of the firewall. The client can send emails out normally using outlook. The issue is when we have a mailbox set up to forward mail to a contact through the recipient…

Hi. [BACKGROUND] - Email hosted with 3rd party offering POP3, SMTP and IMAP (Mail server is not Exchange) - Subscribed to Sophos Central, did all necessary configuration [FOR INBOUND ONLY, NO OUTBOUND] on Email Security. Inbound Destination set to domain…

Can someone help me? Wants to block/spam emails with Chinese characters. How should I proceed? Many greetings

Hi, I am currently running the trial of Sophos Central Email Security. We had been using Barracuda up until now but recently we have been having issues and I am looking at alternatives. I want to discuss the offering but all UK telephone numbers…

bonjour, nous venons recement de configurer email security et nous avons un problème sur l'affichage du tableau de bord. On à déjà utiliser AD sync pour importer les boites de réception a protéger mais aucune information ne s'affiche sur le tableau…

Hello I am using an on premise exchange server (but the same behavior is with O365). Scenario/setup : Exchange 2 domains: domain1.com and domain2.com and setup in Sophos Central with inbound and outbound mail flow through central email and ADSync for…

Hello All, We are having issues with mail delivery today. Looking at the logs in Exchange I am seeing the following entries. Anyone else having issue? Reason: [{LED=450 4.4.317 Cannot connect to remote server [Message=451 4.4.0 Socket error SocketError…

Hey all, How do you handle last name changes for a current user. I can't find a way to do this? The only thing I think I can do is to delete the original account in central and create new account but that means you will lose their allow/block list and…

Hello, An external service should be able to relay via Sophos Central. The IP address has already been added under "Address/Domain/IP address". Unfortunately, we receive the error message "554 5.7.1 : Recipient address rejected: Access denied". Which…

We have DNS records of Sophos on our hosting. It was set up by company that installed Sophos Central at our company. Whenever IP adresses of Sophos change, e-mails stop coming until I edit DNS records and put in new correct IP adresses. Is this the right…

Hello- When syncing users via AD Sync, the edit button for adding aliases is not clickable. Is there a certain AD attribute that needs to be added to be able to have aliases for these users? This obviously isn't a problem if the user's mailbox is manually…

Hi, I'm trying to see the option to be able to block incoming emails with empty subject and body, but I can't figure out how to do it. Is there any option to apply it? I appreciate the attention and support. Regards!!

What are your thoughts? It's come time that we need to put something in front of Exchange Online... we've created rules over the years that have filtered out much of the spoof/impersonation attempts and EOP does an okay job... but more and more is getting…

I noticed that any email not whitelisted by Sophos Email Security gateway will be rejected. What about if my organization wants to catch all emails with typos in it? We have a spot to put those so we don't miss any email. Thanks!

Hello, I've been playing with Email Security and it seems that if an address for the domain is not part of the protected mailboxes list, it will be denied and rejected by the Sophos Gateway? Is there a way to say: "if not in the list, just forward and…