I have a question regarding the Sophos Outlook add-in. When users report emails, do they end up getting sent to somewhere that our IT admins can review or do they just get sent directly to Sophos? We are looking to integrate something like this in our…

So far I have 1) Added domain and verified and added IP address of where email should be forwarded to 2) Added mailboxes 3) Added mx records for my Sophos region (as shown in the configuration) 4) using mxtoolbox.com, verified that the listing is correct…

I have a Company Wide policy that has settings for spam, smart banners, sender check, etc. I created a second policy called Pass All that basically has no restrictions for one user (our CEO) who no longer wants Email Gateway to affect his mail or mail…

Anybody know how we can block a specific string from a domains sender. E.g. *theword* I tried this but it doesn't work. Only *theword.com or *theword.ca or *.ca etc but not a specific string.

Pretty much what the subject says, we've been getting spam and phishing emails making it through the Gateway where the From and Reply-To addresses are different. For example the "From" will be "ReasonableName@CompanyWeTrust.com" and the Reply-To will…

Hi, I ran in to this post "https://community.sophos.com/sophos-email/f/discussions/120683/requeue-e-mails-that-failed-or-send-ndr-to-sender" where we are having issue with 5.1.1 error where we learned hard way that email gw doesn't send back NDR to…

Hello, a customer is migrating from on premise Sophos Email Appliance to Central Email. Some users have Out Of Office autoresponders. When these ones fail to deliver a message, a mail from MAILER-DAEMON@prod.hydra.sophos.com is sent to the user. Is…

I'd like to restrict my Exchange connector to only accept incoming mail from the Sophos Central I.Ps. Are these I.Ps published anywhere? I've asked support the question but they are about as much use as a chocolate teapot these days...

Hi everyone, I'm managing all our email through Sophos Email Gateway on Central. We have Zimbra as local mail server. Antispam on Zimbra is disabled, as we rely on Sophos one. What I was wondering is if we can "catch" sophos tagged email that…

Hello. I've searched throughout and was unable to find anything. Is there an API guide or documentation for the Email Gateway product? Thanks. -Ben

Hi, does any1 know what i need to do to disable MAIL command in smtp proxy when telnetting on port 25??? eg. telnet myPubblicIP 25 helo mydomain.com mail from ioio@.... rcpt to myme@... I'd like to leave smtp proxy enable and working but i'd like to…

i know this is really simple but how do i reset my password to access an email attachment i have been sent via sophos?

How is an "Unknown user" or "No User Available" handled in Central Email? Is there a "CatchAll" setting somewhere so I can designate all incoming emails that don't have legitimate recipients go to?

Hello, is there an limit on a certain number of sent or received emails per hour?

How do I configure mail-enabled public folders and shared mailboxes so users can check quarantined messages? If there's a way to forward them to a common quarantine mailbox that would work.

Hello everyone, Thats my first steps with sophos central. I'm trying to configure the Sophos Central Email Gateway. I have verified my domain, added mailboxes. Configure microsoft exchange - mail flow - Sophos started to "control" outbound mails…

Under the Restrict delivery to Sophos IP address, no additional instruction was given to complete configuration properly. I recently set up my email gateway on Sophos central. After that, I didn't receive an inbound delivery. I can only send an email…

How can I create a User (People) with more then one email address?