Hi Mails that go into Quarantine and the “Include In End User Quarantine” is not checked, how will the end user or admin know that the email/s were blocked? Shay

Since yesterday the Emails informing about quarantined emails are having a strange Subject. Seems there is something wrong with the coding or a strange letter used. "=?ANSI_X3.4-1968?Q?Isolierte_E-Mails_seit_Aug_22,_20?= =?ANSI_X3.4-1968?Q?24_08…

Hi all, We experience the following issues. Our policy for the Quarantine Summary is as follow: Yesterday (June 20) at 4:30 PM a email got into the Quarantine of a user. Due to the policy we expected that we sould get a Quarantine Summary mail around…

In our base partner policy for email security, we have Quarantine Digest set to occur each day at 8AM and 4PM. The problem is that the TIME ZONE is set within the policy and we have different customers in different time zones. To get around this,…

Hello Community, I'm using Thunderbird as email reader and I've got the problem that the source code of the new quarantine reports are using <a href=""><button>releasey</button></a> for the new blue "release" and "delete" buttons. Thunderbird…

Hi The quarantine report that the users are getting is changed, is there a way configure the report? Shay

Hi, is it possible for Central eMail Advanced Customers to receive Quarantine Summary emails in other languages than in english? Thank You

Hi One of our customers, in different times, got the same email. the mail was categorized as spam but still arrived in inbox. I initiated a clawback to all messages. The policy says that if it spam at any level quarantine the message. case number…

Product: Sophos Central Adv Email Gateway GOAL: Not reduce security PROBLEM: Company A acquires Company B and sets up email forwarding for newly acquired users in its own (Company A) tenant. DETAILS: Company B retains its Sophos Email Gateway and…

Hi If I select the show in quarantine, is there a way that the user will not be able to release dangerous email, that was blocked because of dangerous links or attachment with malicious? I want him to know about the quarantine email. Shay

I just watched the video on the self service portal. While the video is very good, it is primarily directed at the admin and the setup/configuration. What we need as partners are videos that we can send to the end users that: 1. Help end users understand…

Hi, i'm thinking about to enable Quarantine Messages in Sophos Central Email, so that users can manage their Quarantine. If i'am right, at email protection on appliances, user could not release quarantined mails that where recognized as malware or…

I would like to request a minor enhancement to the quarantine overview feature. Sorting Options: It would be helpful to have the ability to sort quarantined messages by sender, recipient, and subject. Pagination Settings: Additionally, it would be…

Hi I need to change the logo that is shown in the quarantine summary email. How can I do it? Shay

We are receiving spam e-mail with a suspicious url from gmail and outlook accounts with a large number of TO recipient adresses (>300). There is no smart banner added as it is a plain text e-mail. Content-Type: text/plain; There is a plain text url…

Hi all, I miss the Digest email (Quarantine), but i have messages within quarantine. How do i check if/why not a digest is sent. Greetings

Hi Is there a way to send quarantine summary email every time an email is blocked? Shay

Hi everyone, I created a policy in "email security" to allow users to get a summary of quarantined email, but I don't want that user can auto Release or Delete the quarantine mail I want users to be able to see what was quarantined and when they decide…

Hi Team, We have a problem with outgoing emails where some legitimate emails are deleted because they are marked as SPAM. Why are some outgoing emails marked as SPAM deleted, I have a question for Sophos. Why shouldn't these emails be quarantined…

Hi, There was a domain that we accidently blocked its domain. I have checked its domain and found many emails were deleted by Sophos. After allowing that domain, is there a way to recover those deleted emails? Thanks,

Hello all, I am currently starting to use Sophos Central Mail. First tests with the end-user quarantine have shown that released mails sometimes end up in the quarantine again after being released by another policy. Here is the process I am observing…

I have a quick question regarding the management of quarantine emails for a distribution list. I know for group emails you are able to assign an owner that will see the group when they log in to Sophos Central, but we have a few customers that are also…

I miss a refresh button in Quarantined Messages

Every time I use them the emails simply reappear? can anyone help?

The Delete and Block and the Release and Allow buttons are just either Delete or Allow. The Start date is half in the search box