Hello everyone, Today, my hotspot service stops working. I'm using vouchers. When I want to connect to public wifi, the web page asking the voucher code is blank. I can't enter the code. After a while, it says "time out". The DHCP server…

Hello, I'm facing a problem on UTM 9 (las version). I can't delete a CA from the WebAdmin. The button isn't display, the icon of the CA isn't the same as the others. For exemple, ohters CA look like this : The CA I want to delete, is used…

HI all, I'm trying to configure my Sophos UTM9 firewall to automatically switch the VPN to the secondary line if the primary line goes down. I currently have two internet connections, with WAN1 (5.5.5.5) as the primary and WAN2 (7.7.7.7) as the backup…

I have a Sophos UTM9 cluster where each firewall is connected to two different ISPs (let’s call them WAN1 for Provider A and WAN2 for Provider B). Let’s name the interfaces 1-2 (node 1) and 3-4 (node 2). I want that: 1) the traffic to failover from…

Hallo zusammen, ich habe auf einer physischen Schnittstelle, das interne Netzwerk 192.168.78.0 und das VLAN 10.10.10.0 in der Firewall habe ich das VLAN -> ANY -> Internes Netzt gesperrt... Dennoch komme ich aus dem VLAN (per WLAN) auf die internen…

I know the system automatically backs up the config before applying firmware. I wish Sophos would add a hotkey or a console command that would be advertised after logging in that would list out all the backups on disk and let you pick to restore. If this…

Hi guys. I just got a new Mail gateway (Proxmox) for my internal Mail server. As for now, it seems to work well, but whenever I stop the SMTP proxy, it stops working. Some steps I already made: remove all from "Routing". Define Nat - to and from…

Good evening everyone, I'm asking here because it looks like to open a ticket in the Sophos portal I have to pay even though I have a subscription. For a very long time we had a site-to-site VPN with AWS, this stopped working for few days ago. I've…

Hey everyone, i have a problem here which turns out to be my final boss. What am I planning to do? I run two Sophos UTM firewalls at home, a UTM 320 which manages the LAN and an SG115 which manages the WLAN. I switched to VLAN operation, before…

Hi, I want to bypass the Hotspot function in UTM 9 with predefined clients (MAC adresses). I did not find any option for this. How can I do this?

Hey all, i had a weird bug while installing 9.7.19-3.1 and asg-9.718-5.1 on my home Firewall (UTM 110/120). I tied to install these versions multiple times but i still got this BUG after the Installation was finished: *BUG at task_install.c:1005*. My…

Hi Guys, we are a german company and we currently have a problem on one of our new branchoffices in canada. They received from us a Sophos SG135. They connect to us by an ipsec tunnel. Currently we got the Problem that the Sophos is not able to…

I had a sg105w rev1 which broke after a recent update. So I updated to a newer sg125w rev3. So far so good. Unfortunately I hadn't made any backups - or at least not downloaded or email them. So the last was from 2019. However I wasn't able to remember…

Hello, today we shut down our Sophos UTM 9 router and plugged in a different one. We tried to use that one to connect to the internet using PPPoE. Didn't work. So then we plugged our Sophos router back in. However, now it is struggling with PPPoE…

I have only one IP but 2 URLs. On both URLs are the sam ports used for streaming. What I have to do, that for both URLs the port 8000 will be forwarded to different real web servers? So what I need is a DNAT depending on an URL. Thanks, H…

Bei einem Kunden wird aktuell über die SG330 eine VPN IPSec v1 zum vTK Server der Telekom aufgebaut. Weil diese in Zukunft nur noch per IPSec v2 aufgebaut werden kann und die SG330 dies nicht anbietet, wollen wir die VPN Verbindung über den Lancom aufbauen…

System: Sophos UTM 9.719-3 Dear Sophos Community We are using the Lets Encrypt bot for a certificate that is used by two different virtual web servers. For this bot, we can only select one external interface. We have two external interfaces for high availability…

Good morning! I try to set up IPSEC with DN Match policy through Windows 11 built-In VPN. I configured it on the UTM and on the client, but no connection request is incoming on the UTM, I'm a bit confused. Checked the firewall and the IPSEC logs, but…

Hi there. I would like to block a specific MAC address in UTM 9. All traffic including ping must be blocked. How can I do this?

Hello Community, we use a Sophos UTM cluster consisting of two nodes running on Sophos UTM 9.718-5 This Cluster routes the traffic through specific vlans. We have strange behavior with windows server vms that are operated in vlans behind the sophos…

Hello Community, We have a UTM SG430 and 1GBit/s internet connection. Now I have noticed that IPS a. prevents the line from being fully utilized. b. Long response times (100ms-500ms) and even packet loss occur when the WAN interface is heavily utilized…

Hello community, I'm facing a situation that I don't understand because it's directly affecting my operation. I have a Sophos that establishes VPN s2s connections with other Sophos devices, all of them are on the same version: Model: ASG Software…

Hi I'm using Sophos UTM 9 Firewall and recently I've faced the following issue with site certificate which is (" Certificate is not valid") i tried this solution in this link but still it doesn't work https://support.sophos.com/support/s/article…

Need help with setting up/enabling QoS for the voice traffic through a UTM 9 firewall. We have a leased 100/100 INET with now has both data and voice traffic going through, but I don't know how to prioritise the voice traffic, its coming from an onsite…