• SSD crashed after 1,5 year - SG230 Rev. 2

    RedVision81
    RedVision81
    Hey Folks, we bought a new SG230 Rev.2 in July 2019. On Monday now the System crashed and after the reboot the hard disk is not recognized anymore. Because we need to get online asap agein, we replaced the ssd on our own, did a fresh install and restored…
    • over 4 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • UTM not updating

    Vance Bowers
    Vance Bowers
    I have UTM 9 running at my home, have had it since early 2017. We moved and my server had to sit until we got situated in our new home. Up and running now, but the system will no longer update itself, either automatically or manually. It is currently…
    • over 4 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • DrayTek VirgorNIC 132 mit UTM 9.5

    narooi
    narooi
    *Dies soll nur als Information dienen* Der VigorNic lässt sich sehr gut unter der UTM 9.5 einsetzten. Er wurde sofort von der Sophos als Realtake NIC erkannt. Zuerst musste der WAN als normaler Ethernet Port angelegt werden um auf den Web Konfigurator…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • UTM 9 Licensing Count Inaccurate

    Nathan_K
    Nathan_K
    I have an issue with my Sophos UTM 9.x that is very frustrating. I keep getting notifications that I'm past my license count. I have IPv4 and IPv6 enabled and it is double counting licenses. It will even triple count them if I have a static IPv6 address…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • OpenSSH version upgrade

    Max Zuniga
    Max Zuniga
    Did Sophos already release a fix for these CVEs? CVE-2015-5600, CVE-2015-6563, CVE-2015-6564 CVE-2016-10009, CVE-2016-10010, CVE-2016-10011, CVE-2016-10012, CVE-2016-8858. These are considered vulnerability and what was advised to us is to perform…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Mise à jour / update Sophos SG

    Alexis Letort
    Alexis Letort
    Bonjour, Hello, Je dois effectuer des mises à jour sur un pare-feu Sophos SG. Je passe donc par le menu Up2Date, puis l'onglet Advanced pour uploader le fichier de la mise à jour u2d-sys-9.358003-404005.tgz.gpg (407 mo), le fichier se télécharge assez…
    • Answered
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • UTM detection of virtual NICs in Hyper-V

    GreenMan
    GreenMan
    I have a UTM running on Hyper-V with 2 virtual adapters, eth0 and eth1. I now have a need to add an isolated 3rd vNIC, which I've just provisioned as a new virtual switch in Hyper-V. I now understand that UTM needs to be re-installed in order for it to…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Licence Expiry but upgrade key does not match number of users.

    WayneRossetto
    WayneRossetto
    Hi , Running 9.5x of Sophos UTM , licence expires tonight . I go to replace it it and find the upgrade key I've been sent is for 500 users when we have a 750 user licence in place (it was changed from 500 to 750 last year.) Its the weekend here and…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Need Help getting Updated past 9.309-3

    nam2long
    nam2long
    I can't update past 9.309-3 because Sophos updater only shows version 9.310-11 and every time I try to update I am told in the logs that 9.310-9 is required first. I keep trying to upload this but it always shows the 9.310-11. I have SSH'ed into /var…
    • Answered
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • 100% CPU - process Mailencryption

    ChrisBKA
    ChrisBKA
    HI @all we encounter 100 percent cpu load since last up2date. Process shows following: root 423 72.6 0.0 8244 2752 ? R 14:03 45:17 bin/emailenc root 582 0.0 0.0 6048 1136 ? SLs 14:04 0:00 \_ gpg --verbose --no-secmem-warning --no-greeting --no…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • What is going on - 3 month without any update on the UTM

    PRad
    PRad
    The Last update we get on UTM 9 is from 4.04.2018 (Version 9.509003) After this Firmware - no update on utm - but many updates on the xg Are there any updates we dont get? Regards Peter
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • [SG 430] How do i register my device? & Is it possible to get a trial/evaluation license?

    0xc
    0xc
    Hello, I'm a newbie with Sophos devices and i've got the following problem: I've bought a used SG 430 Rev 1 with UTM 9. I've made a factory reset and have set up the device to the point where I would need to upload a license file. Before buying an actual…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Upload Speed Very Slow

    PADDY27
    PADDY27
    Hi, I've installed a Sophos SG210 to NTU (Cisco ME3400e) fiber 100Mb/100Mb connection. I get around 68Mb download but only 3Mb upload. I connected my laptop directly to the NTU and getting around 80Mb/80Mb. What would be the problem? Things I tested…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • UTM9 High Availability configuration on VM's booted with ISO

    Mrityunjay Choudhary
    Mrityunjay Choudhary
    I am using UTM9 for site to site SSL VPN functionality which is working fine with on-prem installation and AWS. I have to configure HA mode for On-Prem set up. I got another VM booted up with ISO in same subnet with same configurations as the existing…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Firewall blocking

    Cris Kolkman
    Cris Kolkman
    Hello, I have added a Network Definitions group called "Blocked Attackers" and added several IP addresses and IP subnets. I added a firewall rule (on position 1) with the following settings: Sources: Blocked Attackers Services: Any Destinations: Any Action…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Backup/restore from Astaro (Sophos) UTM625 revision 1 to newer revision

    Rolf Maas
    Rolf Maas
    Hi, Recently our standby node died due to HDD problems. Sophos support doesn't have any spare UTM625 nodes revision 1 left, so they decided to replace our both nodes with two new UTM625 nodes from the latest revision. What would be the best solution…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • NFA home Rev3 UTM 9.5 Unable to re-image / pass reset !!

    Some
    Some
    Hello (windows 7) Lost password so had to do a reset . Connected with a Usb-Serial adapter.. Connected, press ''esc'' and then at the GRUB menu it freezes every time on multable programs (hyperterminal, Putty) meaning the UTM basicly is stuck…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • SG 105 used resetted with latest UTM Home with LAN and WAN behind DSL-Router Telekom/Zyxel Speedlink 5501

    Tuta Weng
    Tuta Weng
    Resetted and installed SG105 with latest UTM setup allow all traffic with setup wizard WAN is behind DSL-Router Zyxel Speedlink 5501, on which there is a firewall running, direct connected PC works fine PC connected to LAN and WAN to the DSL-Router…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • (Free License) --> License usage: EXCEEDING 90% OF USER COUNT - false counting?!

    MatthiasGinster
    MatthiasGinster
    Dear All, today my UTM notified me that I'm exceeding 90% of the user-count. (So this means 45 devices / IP's) As I know that this is depending on IP-addresses used, I got a Home edition with 50 IP's, I really wonder how the UTM counts. When running a…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • [Sophos Notification] Sophos UTM CVE-2018-6789 buffer overflow in base64d function in the SMTP listener

    FloSupport
    FloSupport
    Hey Community, As per CVE-2018-6789 : An issue was discovered in the base64d function in the SMTP listener in Exim before 4.90.1. By sending a handcrafted message, a buffer overflow may happen. This can be used to execute code remotely. Sophos UTM…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • SG210, SG230 or SG310? User calculation question

    Wouter Steen Redeker
    Wouter Steen Redeker
    Hello, We are looking for a new firewall. But if I use the calculation, I don't know if I'm do it right. So my question is, do I make the right calculation? Internet-speed: 500 down, 50 up. 5 externe ip addresses. Total networks: 5 Network 1: Office…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Memory Usage: what do you think?

    noviceiii
    noviceiii
    Dear all A warning message regarding memory usage draw my attention, found in Up2Date -> Overview. Sophos UTM 9.506-2. Not finding anything particular I rebooted UTM which freed up memory significant. From 75% to around 10%. See below graphic from…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Install Sophos UTM 9 in server Dell PowerEdge R640 with PERC H740P

    Christian Mata
    Christian Mata
    Im installing via DVD ASG 9.504 in a new server Dell Power Edge R440 - 2 HD 300Gb, 16 Gb RAM. PERC H740P Initially, the Dell IDRAC Software (Lifecycle Controller) guide me to create a Virtual Disk with the 2 HD (RAID 1). RAID completes. then The Dell…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • ASG Home Use License expired renew?

    phuongpham
    phuongpham
    Hi all! I didn't find a answer for my problem where ASG Home Use License expired. I recently got this message and I didn't manage to find some answer here or by contacting the Sophos customcare. Sophos customcare reject to help me because I only…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Isolated internet trouble through Sophos UTM Home router

    Chris Hairston
    Chris Hairston
    Hey team, I have been working on this for a while and have come up with nothing, so I ask for your help. Here goes: New home network config with a Dell 7010 running Sophos UTM 9 Home. 3 NICs - (1) on-board Intel 82579LM 1G and (2) Broadcom NetXtreme…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
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