Hi I'm using Sophos UTM 9 Firewall and recently I've faced the following issue with site certificate which is (" Certificate is not valid") i tried this solution in this link but still it doesn't work https://support.sophos.com/support/s/article…

Hello everyone, Today I observed something interesting. We run two SG450 appliances in an HA cluster. An interface of a RED was incorrectly set to local eth0. When we wanted to transfer the interface from local eth0 to the remote RED, our master…

Hello All, I am reaching out because I require assistance with a particular issue. My aim is to install knowBe4 PAB (Phish Alert Button) for Outlook 2019, but I am encountering difficulties during the installation process. Each time I attempt to install…

Hi, I'm using Sophos UTM 9 Firewall, recently, I started receiving complaints from IOS users that they cannot use WhatsApp, unlike Android users who can use it in a normal way. I tried everything but it didn't work. Has anyone encountered this…

Hello Sophos Community, I have a problem with the Sophos UTM 9 firewall and the setup with MFA. Key data: - Sophis UTM 9 (SG230) - version: 9.713-19 - The OTP setting under Authentication Services is enabled - Only one user was added for the test…

Hey everyone, I'm pretty new to UTM and Sophos in general, but the company I work for has some units deployed that apparently need access to Microsoft WebView2. I'm hoping that I can just write a new rule to whitelist a DNS/DNS Group, but I haven't…

Hello all, I have a Sophos SG 330 with UTM 9 and am trying to block access to a url ex. https://www.domain.com/page while not blocking the any other page on said domain. That being said I also need to whitelist a few devices by MAC address or local…

Dears, The WAN Service Providers changed the router recently, after the router has been changed, the interface stat is up and the link is down, after a troubleshooting session we are sure that the router is working fine and all configuration…

Hello. I know how to multipath! But i Dont know WHAT t multipath I want each traffic that comes from Zoom Uses interface WAN2 wither zoom web or zoom program or zoom mobile.... I dont know the links or ips that should be placed in multpath! …

Dear Sophos support As tried to share some ideas and its written in the Ideas page but sounds that nobody read :D So I thought to yell my ideas in the support chat but sounds the matter so complicated and the chat Guy WAS NOT helpful.. So i thought…

Hi Guys, I'm running the latest UTM 9 (version 9.705-3). I have the following configuration: LAN 1: 10.10.1.0/24 LAN 2: 10.10.2.0/24 SSL VPN Pool: 10.10.3.0/24 Everything works fine. I can log in with VPN users and they get allocated an IP address…

Hi Everyone, I would like to ask for your help regarding google meet. When we are inside our private network we can call someone outside our private network using google meet, audio is fine and we are able to see the video of the person on the other side…

Hi all am using UTM9 i cant find packet logging, if its not the same name what is the name for logging per IP thanks

Hi guys, Can I ask what is the usual speed for WiFi users if this is the specs of the network setup: - ISP 1Gbps static - HPE MSR3000 series router - Sophos SG330 with UTM 9 - Sophos AP55C/AP100C We are getting maximum speed of 140Mbps,…

Basically, i installed Sophos UTM Home onto my UTM220, and followed the basic setup, however after this when i added extra Ethernet interfaces in "interfaces" they wouldn't work. To be honest i dont understand how to setup the firewall, and i need help…

Hi, i have an Astaro ASG220 and it is on version 7 of the Astaro Security Gateway, however I've only recently purchased this and when i go to perform the basic installation, i get an "UNKNOWN" pop up like the one shown in the included screenshot below…

Good Morning, We had a strange problem with our firewall this morning. We could not access the internet from within our network (web page could not be displayed) yet I could ping the websites both by their IP and their url. I could also ping the firewall…

Hi, I just have a quick question surrounding communication on within the same network. I know that between different networks I have to define rules to allow communication e.g. if i want to RDP between VLAN 101 (10.10.1.1) and 102 (10.10.2.1) which…

Hi, I'm a newbe. So thanks for your patience. We are a school. We have an Internet connection with 5 public IPs (xx.xx.xx.202 to 206 - same gateway). We are using UTM 9 as our firewall. Our main network gets DHCP from a Windows box (192.168.x…

Hi, After update to 9.503-4 (from some 9.4 version), we have found that Country blocking is dropping packets from IP 82.119.228.254 (Slovakia). But we have this feature turned off for Slovakia . It seems that there is problem with just this one IP…

Hi All, Do we have a fully documented version of setting up the UTM like the XG at https://community.sophos.com/kb/en-us/125061 I have set it up and have it working but I would like to confirm that the URL(s) and IP(s) are up to date and will work…

Hi Sophos Community! I am writing my bachelor about IT Security, firewall and Sophos UTM in particular. At the moment I am looking for something like "best practices" or recommended configuration in the section "Network protection". I didnt find…

Cannot access the Synology NAS on the LAN until I press the power button on the NAS. I have been having issues with the Synology NAS since switching from DD-WRT to Sophos UTM 9. Sometimes I cannot access it from the LAN via a PC. I have configured…

Hello, I have seen this question asked before but the most recent was 8 years ago... So here we go again: I have 20 people connecting to SSL VPN using the Sophos Client. When they try to access Web it always goes through the VPN tunnel. As…

Hello - Recently I have been experiencing issues with my home policy not blocking the categories I chose (see screenshots). I have tried everything I know, still learning Sophos but I am out of ideas. am I doing something wrong? Respectfully, …