Hello, today we shut down our Sophos UTM 9 router and plugged in a different one. We tried to use that one to connect to the internet using PPPoE. Didn't work. So then we plugged our Sophos router back in. However, now it is struggling with PPPoE…

Good morning! I try to set up IPSEC with DN Match policy through Windows 11 built-In VPN. I configured it on the UTM and on the client, but no connection request is incoming on the UTM, I'm a bit confused. Checked the firewall and the IPSEC logs, but…

Hi, I'm using Sophos UTM 9 Firewall, recently, I started receiving complaints from IOS users that they cannot use WhatsApp, unlike Android users who can use it in a normal way. I tried everything but it didn't work. Has anyone encountered this…

Same here, running multiple HA pairs - SG550s, CPU running at 100% - identified rrdtool process as the culprit. Firmware 9.714-04. Timezone set as London/Europe. Painfully slow to login and administer through the GUI, restarted secondary and waited for…

Hello all, I've been trying to create two site to site vpn's using respond only, It seems like there is some conflict happening. When I checked the site to site connection summary, It indicates the clients public IP but with the "Error : No connection…

Dears, The WAN Service Providers changed the router recently, after the router has been changed, the interface stat is up and the link is down, after a troubleshooting session we are sure that the router is working fine and all configuration…

Hello, there is someone spamming our email server and I blocked the IP in two ways in which I'll attach pictures of. One is a basic firewall rule to drop traffic from a list of spammer/hacker IPs. The other is a DNAT rule which takes that same list and…

Just installed Sopos UTM 9.707-5 in esxi vmware. When starting Intrusion Prevention I see in the console: /usr/bin/chroot: failed to run command '/sbin/snort' no such file or directory I have ssh'd in to the utm and checked, snort can't be found…

We have an SG230 UTM and we're using L2TP/IPSec VPN to allow remote users to connect to the network. This has been working flawlessly for about 2 years now but we've suddenly started having issues. When trying to connect from Windows clients we get…

Dear Sophos support As tried to share some ideas and its written in the Ideas page but sounds that nobody read :D So I thought to yell my ideas in the support chat but sounds the matter so complicated and the chat Guy WAS NOT helpful.. So i thought…

Hi Everyone, Currently my UTM doesn't reconnect my AWS VPC connections after loss of internet and you cannot turn on it manually. Any ideas why this could be? i have also notice when i do toggle an off VPC connection to turn on, the other VPCs…

Hi, I'm running Sophos UTM v9.705-3 on an APU4D4 behind my ISPs modem and observe partially issues with YouTube, Google Playstore and Netflix. The following devices are involved (a dditionally I have several basic switches and unify access points…

Hello Everyone, I want to setup a Quota for internet usage on my company, this Quota will be setup based on Users each one will have 700Mb per day , all these user are authenticated through an Active Directory Server. Wondering if you can help me…

Hi all, I'd appreciate some help on this matter, basically we have purchased an extra range of IP addresses from our ISP which we want to apply to different webservers. Now the way I thought this was done on the UTM and the way that others have detailed…

Hi, we had a planned power failure 2 weeks ago, and since then four of 13 wireless AP´s AP55 are inactive. We got some other AP55´s with no problems. The AP´s itself were not affected by the power failure. They can be pinged in the network. A restart…

Hi all am using UTM9 i cant find packet logging, if its not the same name what is the name for logging per IP thanks

So here is our current setup. Since we upgraded to 9.5.09-3 we have been having delays with DNS. In the Firewall logs I can see the DNS requests going out but the DNS in Windows sometimes comes back without results. I am testing right from the GDC server…

Our Sophos has been detected to have a security issue. Please see the listed threats provided by the Security Compliance Team. They have advised that OpenSSH 7.4 has been released to fix these. Is it possible to have the said OpenSSH Version? Threat1…

Hello, I am running UTM version 9.509-3 which supports reverse proxy. Also, I do not wish to change to XG as I have tried it and i really don't like it. It feels to me overcomplicated for no obvious reason. So I would like to achieve the following…

Hi, when do you expect UTM 9.507 would be released? Do you think UTM would recieve mitigation against Meltdown and Spectre with the next updates? I hope a UTM 9.6 or 10 would be developed, what do you think? UTM hasn't got updates for more than…

Hi Can you setup a multipath rule by application somehow? Similar to what you can do with QoS on a interface. I want youtube and other streaming sites for music to send traffic over the 2nd internet connection. So far I have tried some DNS groups…

Hi, we are currently discussing about migrating our Sophos UTM 9.5 to Sophos XG v17 Firewall. So could you recommend upgrading to XG under following demands on the Firewall? Good filtering of malicious Websites Good indentification of application…

Basically, i installed Sophos UTM Home onto my UTM220, and followed the basic setup, however after this when i added extra Ethernet interfaces in "interfaces" they wouldn't work. To be honest i dont understand how to setup the firewall, and i need help…

Hello I have a big problem I need to create publications for Outlook Web Access + Exchange Autodiscover + Outlook Anywhere with only one domain name I have certificate only with one name - mail.domain.com Can you help me with detailed manual?…

Hi, I just have a quick question surrounding communication on within the same network. I know that between different networks I have to define rules to allow communication e.g. if i want to RDP between VLAN 101 (10.10.1.1) and 102 (10.10.2.1) which…