Hey everyone, The company I work for has a bunch of UTM machines connected to a SUM server. We used SUM to install updates on these machines yesterday and now they aren't reconnecting to the SUM server. I've tried restarting SUM, but it didn't seem to…

Hello, Could I please get some assistance with the below? I'm no expert with UTM's so have no idea what it means. After logging in to the UTM web portal and click on 'Dashboard' on the left i get the below error. " Use of uninitialized value $deploymentType…

Hello, Could I please get some assistance with the below? I'm no expert with UTM's so have no idea what it means. After logging in to the UTM web portal and click on 'Dashboard' on the left i get the below error. " Use of uninitialized value $deploymentType…

Hello, We plan to use OTP in our company. Everything is fine except I don't understand these two parameters: Maximum passcode offset: Maximum initial passcode offset I read the definitions: But I just don't get it. Can someone explain me…

Hey everyone, I'm pretty new to UTM and Sophos in general, but the company I work for has some units deployed that apparently need access to Microsoft WebView2. I'm hoping that I can just write a new rule to whitelist a DNS/DNS Group, but I haven't…

Hello Sophos, are Sophos firewalls (SG and XG) affected by the OpenSSL vulnerability? https://mta.openssl.org/pipermail/openssl-announce/2022-October/000238.html Ben

When I add either a local SMTP server which is locked down by IP address and forwards the email to our MS365 SMTP server. When I add my local SMTP server IP address and hit apply I get "SMTP authentication username missing.", our servers don't use this…

Hello, I just deployed a new UTM 9 firewall from AWS version ( 9.705-3, i know this is an old release, i tried to newest version and it was the same result so i tried to downgrade to see if it helps). I created my Remote Access VPN profiles and when…

I'm trying to understand how the Load Balancing section works in UTM. As an example I'm trying to create a RADIUS load balancing group and use that for authentication purposes. Right now I have a host Availability Group with both RADIUS servers and I…

using latest version of UTM would like to configure Zoom phone/clients. any assistance would be greatly appreciated.

Hello all, I've been trying to create two site to site vpn's using respond only, It seems like there is some conflict happening. When I checked the site to site connection summary, It indicates the clients public IP but with the "Error : No connection…

When users (even me) connect via the SSL VPN client there are certain webapps that will not load without the fqdn. Examples: https://app1 = Fine https://app2 = Not Fine https://app2.domain.local.com = Fine You can ping and tracert "app2" and it resolves…

I have a basic DNS setup for a home UTM configuration. The UTM is the only DNS server and also the DHCP server. All internal devices have DNS configured with the UTM LAN address as their DNS server. DHCP is also configured to provide the UTM's LAN address…

Hello all, I have a Sophos SG 330 with UTM 9 and am trying to block access to a url ex. https://www.domain.com/page while not blocking the any other page on said domain. That being said I also need to whitelist a few devices by MAC address or local…

I've got a primary LAN and a guest VLAN, and I want the guest VLAN to have a different external IP address. I've set the additional address up, as it can go through the same router as the primary one, but I can't see how I would tell the VLAN to use that…

Hi, I have a second hand SG 430, running with a home licence. Firmware version = 9.711-5. It has been running for over a year with no issues. However, since the beginning of May, it has crashed/frozen 3 times. (see attached picture of hardware usage…

Hello, We currently have an UTM deployed in AWS VPC which we would like to convert to HA (cold standby). We are not keen to using either the cloud formation template or the conversion tool for the following reasons: - conversion tool makes the current…

May I know what this module is for? ep-confd-turksat-xml-rpc-proxy-9.70-1.g0916652.rb2.i686.rpm from latest release notes: Up2Date 9.710001 package description: Remarks: System will be rebooted Configuration will be upgraded News: Maintenance…

Not sure at what point this started happening, but users reported slow down with remote desktop sessions when a large burst of traffic from other vlans is being forwarded on other networks. The problem interface is Eth0 where we have vlans feeding into…

Firmware version: 9.710-1 I have a test UTM (fresh setup using latest ISO) and my production UTM failing to be able to enable Let's Encrypt. I have tried all the fixes and workarounds posted in KB and the forums. Anyone else having this issue? Any…

Hello Community, I have a problem that i face the last days. We configurated our UTM for SSL VPN the Connection goes over the OPEN VPN Client. It works all very good after some minutes 20-30 . The Client how is connect with the vpn cannot reslove…

Hi, does anyone has a REST call to add an ip address to a group ? do I need first to "Create" the ip address as a host ? (what's the call for that ?) what if it's already exists ? what if it's already exists in the group ? I've create a group…

Dears, The WAN Service Providers changed the router recently, after the router has been changed, the interface stat is up and the link is down, after a troubleshooting session we are sure that the router is working fine and all configuration…

Dear all, Recently, our colleagues reported that they could not display properly on some websites. e.g. VEYON.IO. [NOT CORRECT] [CORRECT] Checked from live log, the action is "pass". When checking from CHROME's developer tools, I found following…

Hello, we have a Sophos UTM 9 SG550 running on latest Firmware 9.709-3. We are using Sophos Connect VPN Client version 2.1.20 ( latest ). We have Remote Access IPSec setup but for some reason some clients when connected ( from their Home ) will not…