• Change company name on Sophos Central

    Albert_Cutrona
    Albert_Cutrona
    Hello, When I registered my firewall, I made a mistake: I put as Company Info my office's work, but I think that this maybe could cause me some problems with my boss: As second work, I'm starting a mini company to offer networking and cyber support…
    • 11 months ago
    • Sophos Central
    • Discussions
  • Current state of the EAPs?

    alan weir
    alan weir
    When I checked the Early Access Programs within Sophos Central it appears that they are no longer available. I have joined the Server Protection program that expires in 2099, but it's not listed as available to join anymore. Neither Endpoint Security…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Not able to create PIN sophos cloud

    Rakesh Maharjan
    Rakesh Maharjan
    HI Support, When i try to create 6 digit pin for Cloud below error coming Invalid PIN format
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Best Practices for Administrative Separation within a Tenant

    ll-ben
    ll-ben
    Hey everyone, Looking for insights into Sophos best practices regarding administrative separation within a tenant. Is there a way to create an admin (or multiple...) who can manage only a specific group of computers/servers? If not, what's the recommended…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Check MDR status of tenant / customer using API

    ll-ben
    ll-ben
    Hi everyone, Partner here. I am currently facing a challenge and would appreciate any insights or guidance you can provide. Trying to figure out if a customer/tenant is using Sophos MDR just by using API calls, but hitting a wall. Any tricks or ideas…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Cannot login on sophos central

    Enrico Trucco
    Enrico Trucco
    Hello, Since last friday I cannot login to sohos Central. After entering my sophos Id and password, I dont'receive the code SMS and I land to a black page. I tried both on my company and my home network, in order to exclude firewall problems, disabled…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Firewall Transaction Details | STATUS: FAILED | EVENT : UPDATE "statusmessage": "record exists"

    SGH
    SGH
    Using Sophos Central Firewall Management to make changes to multiple XGS136 (SFOS 20.0.0 GA-Build222) The Tasks Queue are failed: Firewall Transaction Details ID : 123 | STATUS: FAILED | EVENT : UPDATE ExampleApplicationFilter (Update app filter policy…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • I need serious response (Case Number: 07133660) and complaint to a support

    LR Capital
    LR Capital
    Hi, Since new licenses were failed to apply, I raised a case to support at 11AM HKT on 5th Dec. I got response at 1:21PM, and I provided required License Keys and failure screen for your reference at 3:52 PM on 5th Dec. I wait for 24 hr without…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central SMS alerts

    Jonas Stadler
    Jonas Stadler
    Hello everyone, is there a built-in option to get SMS-messages for Sophos Central alerts?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Customer wants to allow expressvpn.

    Chris1001
    Chris1001
    Hi Intercept X with XDR. I cannot find in the Endpoint management portal where to allow one (or more) sites currently blocked because they are listed in the "Proxies and Translators" category. Any assistance appreciated.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Livequery64 failed to update

    Luis Matos
    Luis Matos
    Hi, We started having this issue with some workstations and laptops,
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Partner portal federated authentication

    DavidSain
    DavidSain
    If I configure the partner site for authentication against Entra ID (formerly Azure AD), will local accounts still work? Asking in the event there is a communications issue with Microsoft. What happens if there are duplicate user names? I'm manually configured…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • XGS on Central

    Zane Donaldson
    Zane Donaldson
    Hi All, I was an XG customer several years back, and I remember that if I chose to manage my XG units via Sophos Central, the local administration interface was no longer available. Is this still the case? I am in the middle of deploying my new XGS…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Self-service User receiving DLP alerts

    Lauro Cesar Passos Ramos
    Lauro Cesar Passos Ramos
    Hello! After one of my users logged on to the "Self-service Portal" it started receiving policy alerts. I could not figure it out how to solve this besides disabling the " Send me email alerts" button.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • USB Restriction Policy in macOS 14 Sonoma not working

    NotAnAdmin
    NotAnAdmin
    Hello, I wanted to see if anyone else is having issues with Restricting USB's in macOS Sonoma. I am currently on Version 10.5.1 for Sophos and on macOS Sonoma 14.1.1 Currently, I have the Peripheral Control set to Read Only for Secure removable storage…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Hide MDR Product to Custom Role

    ptho
    ptho
    Hi Sophos, I've created a new Custom Role in the Sophos Central portal, with no permissions but 'Help desk' access to the Endpoint Protection product. However, for anyone within this role they still see the MDR Product control panel on the left-hand…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Block or log if user run any vba macro in office

    Onur Akcay
    Onur Akcay
    Hello, Is it possible to log or block if user tries to run any vba macro in office applications? Regards.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • We can no longer access the dashboard

    Chriz
    Chriz
    Hello, we have been unable to access the Partner Dashboard since today. We can't access any customers, firewalls etc. We cannot record a ticket. We are completely isolated. What can we do?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central Partner - Best Practices for Global Templates

    DavidSain
    DavidSain
    As a partner, for endpoint protection, it's quick and easy to add, under Global Templates, a template and within that, Global Settings or Base Policies and allow/deny things across our customer base. However this isn't conducive for customer specific…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Frequent disconnections in a cluster environment

    itguy318
    itguy318
    We run our VM's in a hyper-v cluster environment. We have followed our vendor and Sophos recommendation and have disabled the following files and folders to exclude from real time and scheduled scanning - https://support.sophos.com/support/s/article/KB…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central not showing any customers

    Unitrust Soluções em TI
    Unitrust Soluções em TI
    Hello everyone, Just logged in our Sophos Central Partner Dashboard and all my customers are gone. There any problem reported about this?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • IPS FILE-IMAGE Adobe Reader malformed app13 marker memory corruption attempt

    Louis Havenga
    Louis Havenga
    Good day members. I Trust you are well. Our IPS report on Sophos Central shows the following IPS report. I have Traced the IP back to microsoft Data center. I would like to know is this a false positive as i have scanned the computers muliple times…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • block all VPNs

    Dragos Avram1
    Dragos Avram1
    HI everyone, I was wondering if it is a way to block all the vpns using sophos central? I have the web filtering based entirely on sophos central, and it seems okay so far. One of our customers wants all the vpns blocked on the enpoinds something…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Delete directory service

    Dennis Haschke
    Dennis Haschke
    Hi, is it possible to delete a directory service? Regards Dennis
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Peripheral control

    Harald Bilke
    Harald Bilke
    Ave collegae! Is there a way to - see / check per device (/user) - what peripheral(s) had been blocked - allow one or more of the blocked device(s) the customer prefers GUI Salvete hRy
    • over 1 year ago
    • Sophos Central
    • Discussions
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