Hi, this is a question to the Sophos team. I'd like to have a firewall license overview and see the start and expiry dates. I wonder why this is shown in the useless format like " 2 months ago " or " in a month " so I need to put my mouse over every…

Hello everyone, Is it possible to automatically send the Sophos Central Audit Log to an email address on a scheduled basis?

Hi support, I try to reset password and received a code at my mail and verified successful. But I enter the new password it loop infinity and said it authen failed.....see pic attached. please help!!!

Hello Everyone Can i allow an application using the sha256 in Sophos central, is it possible, client using intercept x with XDR. Can you please help?

Is it possible to create a custom role for a user who can manage only Mobile product but he can create users too? I created a user and assigned the custom role below but he can't create users.

As the title states, this is somewhat concerning this hasn't been rolled out yet but there doesn't appear to be any sub category for AI/GPT usage in web control policy. AI usage is becoming increasingly prevalent for businesses, while also becoming increasingly…

Dear Support Please help. It said authentication failed. please check your credentials and try again.

New features new problems. Known issue?

Hello everyone, I have a question about the creation of threat exceptions. Suppose I have the following message in the centre. How can I set an exception there so that it can be ignored? Can anyone give me a tip? Thank you very much!

Is it possible to scan all computers and servers through the central administration software, or should a new policy be created for scanning depending on how I want to schedule time. In the old system, which was the sophos enterprise console, there was…

Hi, We are detecting that the online paremeter in the endpoint API is empty, anyone knows how to fix this? Or is there any other way to know if an endpoint is online? Thank you in advanced everyone!

I noticed on the advisory for the recent SSL issues that there were 2 different versions of the server agent. Server version 2023.1.x Server version 2023.2.x I have a server that is on 2023.1 so thought it would make sense to update this to latest…

We have a terminal server running Sophos Intercept X Essentials. This now also reported a detected manipulation of the browser and provided corresponding information. How do you deal with this? Do you always report these reports to the Sophos team or…

On Friday 8 march at approx 11:00 AEDT (00:00 UTC) I got a notification in Central that it was under maintenance, which I figured would explain why i couldn't see any end-points, there were no Alarms (i always have a few Low alarms) nor run Account Health…

Hello there, I'd want to ask the Sophos community if I can block uncategorized websites in Sophs Central? Many of our users appear to browse uncategorized websites, which I am unsure how to prevent. Kind regards, Damian

Hi, Our client is having endpoint and server with XDR, Please let us know if there is a query or report available for User password failed attempt on Windows MAC and Linux systems. Also is there an option for sending an alert for this to central…

https://intelix.sophos.com/report/0193e2da226c4e748d1eea2314d5219f/static/url Hello, I am migrating and cleaning up our website Spectrum for Living and have run it through all the tests possible and believe that due to previous poor hosting, it is…

Hello, We are suddenly getting this error when running the installer on 2012R2 servers, we have not seen this on other OS' "License is not valid. You are not licensed to install any products provided by this installer on this computer. check your…

Hi When I try to create a new customer' I'm getting this message: "Failed to process submitted information. Please check that data is valid." Any idea why? Than'x Shay

Hi Sophos Team, I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. Error Message: Authentication failed. Please check your credentials and try again…

Hi, I'm facing a issue that delay around 2 mins to get internet access even the WiFi shown connected. This issue happens after install the Sophos Endpoint. Anyone facing the same issue like mine?

Hi, If I want to install the inplace auto upgrade from W10 to W11, it is blocked by Sophos without any notification. If I stop the HitmanPro.Alert service, the upgrade works. My invocation is as follows: setup.exe /auto upgrade /priority normal /noreboot…

Hi there, we've client with Sophos Intercept X installed and figuring the Heartbeat-Feature within our Sophos XG 135 out. My "problem" is, that our Windows Clients are recognized as "username@domain.tld", if i view the "Current activities" in the…