• Sophos Central

    md_mosaddak
    md_mosaddak
    I've a sophos central account without subscription. But I want to use my email address another central account add user role as like as super admin. Is that possible? If possible, How to deploy this?
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • The way to export the all detection data to the list

    Kyohei Urano
    Kyohei Urano
    I want to make a report of detection from sophos central, but there is no such a button to export those kind of data. I need 'detection rule', 'date', 'category', 'severity' contents in this report. Someone know how to make this kind of report…
    • 3 months ago
    • Sophos Central
    • Discussions
  • Some Questions about MAC's

    Dennis Haschke
    Dennis Haschke
    Hi, we use Sophos on MAC's and i have some questions........ * We have a group calles MACs. When we install Sophos on a MAC is it possible to auto assign to this group? * Is it possible to create scopes? E.g. that our MAC admin only can administrate…
    • 3 months ago
    • Sophos Central
    • Discussions
  • mass-release from quarantine

    FFin
    FFin
    Hi all, i've got a false-positive outbreak detected on one fileserver. There're around 100 Items in Quarantine - alerts spread over 6 pages in Events-Section in central. i went through that list multiple times but was able to release 95 elements from…
    • 3 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Role Management

    Randy Cleveland
    Randy Cleveland
    When modifying one of our custom roles in Sophos Central for our IT Helpdesk staff, we wanted to allow one of them to do a directory sync from within "Directory Service" under the the e-mail protection settings. When I grant the custom role "Full" access…
    • 3 months ago
    • Sophos Central
    • Discussions
  • Can we add CIXA for 20 user license and Cixa xdr for 30 user in one Sophos central portal

    DevK
    DevK
    Can we add CIXA for 20 user license and Cixa xdr for 30 user in one Sophos central portal
    • Answered
    • 3 months ago
    • Sophos Central
    • Discussions
  • In Sophos Central on a single device Last User shows a user that is not logged in, and who doesn't have internet usage rights. And because of this the logged in user who has internet rights is being blocked.

    Shawn Adams
    Shawn Adams
    And even with 6 or 7 new starts the device still shows the wrong user in central. When I look up the correct user it shows 0 devices in the management studio. The user is local user in windows is logged into their Microsoft account and is synced with…
    • Answered
    • 3 months ago
    • Sophos Central
    • Discussions
  • Possibility to trace back for older avdb signatures

    Kumar Bavandla
    Kumar Bavandla
    Big thanks for the answers to my queries in the suitable product for scanning files, folders on RHEL with no internet connectivity - Discussions - Sophos Central - Sophos Community ticket. I have two follow up questions and I prefer to ask in a separate…
    • Answered
    • 3 months ago
    • Sophos Central
    • Discussions
  • Unable to download endpoint installer from Sophos central

    CarlosLS
    CarlosLS
    I am trying to download an endpoint installer from sophos central, but after I click on Download Complete Windows Installer the download does not start and the page returns to the dashboard. Is there any other way to download the installer? if not…
    • Answered
    • 3 months ago
    • Sophos Central
    • Discussions
  • Device has been detected as a duplicate device

    urjitha lakshmi
    urjitha lakshmi
    We have been receiving alerts indicating that a device has been detected as a duplicate. We would like to understand the cause of this duplication in Sophos, especially since the device has the same ID and user associated with it. Additionally, could…
    • 4 months ago
    • Sophos Central
    • Discussions
  • Sophos Central + YARA

    Mansoor Ahmad
    Mansoor Ahmad
    As residents of Saudi Arabia, SAMA provides us with YARA rules for threat detection. How can we effectively create and implement our own query within Sophos Central to scan for these YARA rules? What are the best practices and challenges associated…
    • 4 months ago
    • Sophos Central
    • Discussions
  • suitable product for scanning files, folders on RHEL with no internet connectivity

    Kumar Bavandla
    Kumar Bavandla
    Hello We are looking for a suitable Sophos product for our usecase. Have gone through the documentation, however would like to confirm below: Usecase: a. System is RHEL7.9 and RHEL9 b. Looking for an on demand scan capability to scan files/folder…
    • Answered
    • 4 months ago
    • Sophos Central
    • Discussions
  • Unable to register new devices

    jdobiash
    jdobiash
    Starting today around noon (Pacific time) we stopped being able to setup new workstations in Sophos Central. The logs (on multiple machines) show this: 2024-08-19T22:39:44.0627204Z INFO : Opening connection to mcs2-cloudstation-us-west-2.prod.hydra…
    • Answered
    • 4 months ago
    • Sophos Central
    • Discussions
  • Sudden Increase in False Positives from Sophos Central — Need Immediate Assistance

    Anas Rez
    Anas Rez
    Recently, I've noticed a troubling increase in false positives from Sophos Central that are impacting our workflow significantly. Legitimate files and applications are being flagged as threats, causing unnecessary disruptions and delays. This issue seems…
    • 4 months ago
    • Sophos Central
    • Discussions
  • Why Are My Sophos Alerts Not Triggering for Certain Security Events?

    Anas Rez
    Anas Rez
    I’m facing issues where Sophos is not triggering alerts for certain security events that I believe should be flagged. Despite having the correct alert settings configured and running routine scans, some critical threats or suspicious activities are not…
    • 4 months ago
    • Sophos Central
    • Discussions
  • Unable to access Sophos Central for customer management ahead of listed downtime

    Walter Cox
    Walter Cox
    Your published downtime is stated to begin at Saturday 1:00am UTC, which is Friday, 8pm CST, it's 10AM on Friday and Sophos Central is offline.
    • Answered
    • 4 months ago
    • Sophos Central
    • Discussions
  • Web Control - decontrol whole category for a user

    Thomas_LSW
    Thomas_LSW
    Hello community, How can I decontrol a specified category for a user or user group ? Best regards, Thomas
    • Answered
    • 4 months ago
    • Sophos Central
    • Discussions
  • Editing exclusions leads to deletion - is this a known bug?

    Björn Vermöhlen
    Björn Vermöhlen
    Hi! I just found a bug in the Sophos Central dashboard and could not find it in the known issues list. Here's how to replicate the issue: 1. Create an exclusion of the type "Exploit mitigation", choose an application and deactivate at least one of…
    • Answered
    • 4 months ago
    • Sophos Central
    • Discussions
  • Integracion de fortigate con sophos central

    LDMP
    LDMP
    Buenos dias Tengo una duda sobre como hacer la integracion de un fortigate con sophos central, he leido la documentacion una y otra ves pero no me queda claro como es la configuracion de la maquina virtual a la que se hace referencia en el paso a paso…
    • 4 months ago
    • Sophos Central
    • Discussions
  • Exciting Weekend Release: New Top-Level Navigation & Notification Center for Partner and Enterprise Dashboards

    Eli Alonzo
    Eli Alonzo
    We're excited to announce new updates to our Partner and Enterprise dashboard consoles, launching August 17th! *Note that these changes will be automatically added as default after the release date with an option to toggle back to the legacy console…
    • 4 months ago
    • Sophos Central
    • Release Notes & News
  • Search for a computer across multiple account in Sophos Central

    Luis Alvarado
    Luis Alvarado
    We need a way to either: 1. Be able to search for a computer across multiple accounts within N-Central. 2. Or have Sophos Agent show an account identifier number so we can cross reference and find out which agent was installed on the computer. …
    • 4 months ago
    • Sophos Central
    • Discussions
  • Ad Sync

    Alves
    Alves
    Hi guys, I have been receiving this alert in my email for a few days now. I checked the logs and in Sophos Central, the synchronization is completed successfully, but the alert still appears. Does anyone have any idea what procedures to follow to resolve…
    • 5 months ago
    • Sophos Central
    • Discussions
  • Sophos AD Sync installer

    Felix Buch
    Felix Buch
    Hi, The Link to the Sophos AD Sync Installer does not work anymore.
    • 5 months ago
    • Sophos Central
    • Discussions
  • Sophos Protection for Linux (SPL) - Install on Linux Server without internet access

    dan_f
    dan_f
    Hi there, I followed documentation to install SPL on a Linux server that does not have internet access. We have a Windows server acting as update cache / message relay. This is confirmed to work for other (Windows) machines. However the installation…
    • Answered
    • 5 months ago
    • Sophos Central
    • Discussions
  • Verification Code Mail is delayed

    SNSP Admin Team
    SNSP Admin Team
    Dear Support, We have issue to login in central Sophos, Verification Code via email is deplayed. Could you please help ? Regards, Diamondra
    • 5 months ago
    • Sophos Central
    • Discussions
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