Feature and severity: Logging into Central admin console after logging into Sophos Central Email Security self service portal // Minimal Summary: Self service portal session cookie prevents access to central admin console Observed behavior: If I have…

Hi, Just lost central.sophos.com.

Hi team, We subscribed to Intercept X on sophos central. The initial purchase authorization date was January 6, 2021. Recently, we renewed the license, as shown in the figure below. Then, if after December 17, 2022, will the newly renewed license…

Hi there. Just started a trial with the express intention of testing the MDM functionality (Mobile). However, it does not show up as an option in my portal?

With the AP access points going EOL next year, users are saying that they will only be managed through Sophos Central if using the XG firewall. People here say it's free, but customer support wants me to "chat" with them over price, I'm a home user so…

Hi Team, I have installed Sophos endpoint for around 30 machines in our company. I'm just wondering how to get access to Sophos central admin console as I want centrally manage the devices. Can someone please suggest? Thank You

Can I change the language on the ' ">central.sophos.com/.../self-service" for all employees from the administrator console? For the moment this is not possible ! I dont find the option to do it on one click.

Hello, When creating a new role group, you can select endpoint protection as a product (among others) but is there a way to be more granular? I would like to grant a user access to data loss prevention logs and reports but not other areas of endpoint…

Hi folks, while experimenting with the XG V19.5 GA I found a little bug in CM display. I have two XGs, XG115W main firewall and a software version as a test XG (see signature for details). The issue is while resolving the test machine access to the…

Hi, We migrated hundred of workstation to Sophos Central and now realise that we will need to add sub-estates. Is there an easy way to migrate the computers from one sub-estate to another one ? Thank you

Hi, I s there anyway to record notes and information against a customer's estate in Sophos Central? We manage multiple customers / sub-estates via the Sophos Central Enterprise Console, monitoring for certain alerts etc. It would be useful to have somewhere…

Hello, We have a productive Sophos Central environment and one of our team members created a Sophos Central free trial account for lab purposes. Now we need that the email used for the super-admin user in the free-trial environment to be released…

Hello Community, I've about 22 devices XG Firewalls in my organisation, which I'm managing through Sophos Central (Just firewalls no other Central Services are being used). Now My concern is can anyone else with a Sophos Central ID add and manage…

I want to apply a license key to my account After I click Apply License Key, and enter your key and click Apply. I can see ： license.activate._dynamic_.error.undefined. What I need to do? Thank you

Hello, Can Super admin in Sophos Central Enterprise view all reports & Logs of all organization's 2- In From Sophos Central Enterprise Polices &Template in policy Peripheral control add Exemptions of USB and push it to all OU Note : Polices…

Usually when this happens, there's an gateway outage or a power outage of some kind. However, I checked in on the site and no one reports any issues. I remoted into the site and logged directly into the appliance - everything *looks* normal, and central…

The email notification to report that Sophos has release a product update points to " ">central.sophos.com/.../controlled-updates" instead of " ">central.sophos.com/.../controlled-updates-server" 

I would like to exempt a select few devices from the requirement to check in, as we have some computers that sit on the shelf powered off and disconnected until a user requires them, as well as some meeting room laptops that are not regularly used. These…

Hello, I have since last week the problem that my customers are not loaded. Only an hourglass comes. What is the reason for this?

Hello, since October 10th we see almost daily (concurrent) lockouts of one or multiple firewalls from Sophos Central. Often even multiple times each day. As the firewalls are distributed around the world with different internet connection this can not…

Hi, I would like to know if it is possible to show my Sophos Central Firewall customer information on the Sophos Central Dashboard (Partner Dashboard). I do see the information about my Sophos Central customer license usage but the Sophos Central -…

I've been trying to get a password by screen of forget password for loging "Sophos Admin Central" since yesterday. I've taken A verification code by the mail address, but at the next step, the Microsoft 2FA verification screen (I sent it in the attachment…

Hi, team, I am new to Sophos, and now working to load Sophos log data into a SIEM platform. Currently the logs loaded are sth like: ThreatInstanceID: "538983" ThreatType: "1" FirstDetectedAt: "2022-09-27 19:11:05.0" ThreatSubType: "0" Priority: "500…

The recent facelift is in need of attention from the web development group. I repeatedly open the wrong firewall because the list moves around as alert/notification icons get re-drawn. The font size is too large and I can't read any useful info in…

Hi, Can someone please weigh-in on this to see if I have this right? And please state if you have done this before ;) To migrate from away from AD Sync to Azure AD Sync, do we: Stop On-Prem AD Sync service Disable the AD Sync service Login…