Feature and severity: Logging into Central admin console after logging into Sophos Central Email Security self service portal // Minimal Summary: Self service portal session cookie prevents access to central admin console Observed behavior: If I have…

Hi, Just lost central.sophos.com.

Hi team, We subscribed to Intercept X on sophos central. The initial purchase authorization date was January 6, 2021. Recently, we renewed the license, as shown in the figure below. Then, if after December 17, 2022, will the newly renewed license…

Hi there. Just started a trial with the express intention of testing the MDM functionality (Mobile). However, it does not show up as an option in my portal?

With the AP access points going EOL next year, users are saying that they will only be managed through Sophos Central if using the XG firewall. People here say it's free, but customer support wants me to "chat" with them over price, I'm a home user so…

Hi Team, I have installed Sophos endpoint for around 30 machines in our company. I'm just wondering how to get access to Sophos central admin console as I want centrally manage the devices. Can someone please suggest? Thank You

Hello, When creating a new role group, you can select endpoint protection as a product (among others) but is there a way to be more granular? I would like to grant a user access to data loss prevention logs and reports but not other areas of endpoint…

Hi folks, while experimenting with the XG V19.5 GA I found a little bug in CM display. I have two XGs, XG115W main firewall and a software version as a test XG (see signature for details). The issue is while resolving the test machine access to the…

Hi, When in Sophos Central, looking at the alerts, there are no timestamps shown. However, there is a row with {{$$scope.formatTime($$row.when)}}, which I pressume is the timestamp of the alert. What can be done to solve this, so {{$$scope.formatTime…

Hello, We have a productive Sophos Central environment and one of our team members created a Sophos Central free trial account for lab purposes. Now we need that the email used for the super-admin user in the free-trial environment to be released…

I've been trying to get a password by screen of forget password for loging "Sophos Admin Central" since yesterday. I've taken A verification code by the mail address, but at the next step, the Microsoft 2FA verification screen (I sent it in the attachment…

Hi, team, I am new to Sophos, and now working to load Sophos log data into a SIEM platform. Currently the logs loaded are sth like: ThreatInstanceID: "538983" ThreatType: "1" FirstDetectedAt: "2022-09-27 19:11:05.0" ThreatSubType: "0" Priority: "500…

Hi, Can someone please weigh-in on this to see if I have this right? And please state if you have done this before ;) To migrate from away from AD Sync to Azure AD Sync, do we: Stop On-Prem AD Sync service Disable the AD Sync service Login…

Is there a way to view alerts that have been marked as Acknowledged in Sophos Central? This has to be possible, but I can't figure out how to do it. I tried using the information here , but there is no option that says " Show acknowledged alerts ". …

Is there any way to add comments/notes to devices and users in Sophos Central?

Hi guys, since the last central update i can't scroll down my firewall list under "Firewall Management" section, when i scroll down the page move me to the top automatically.

Hello I remember seeing an option to tie in Microsoft 365 into Central to help provide Sophos with logs for any lateral movement across a network. I am not talking the Sophos email security product here, anyone else see this missing from their portal…

What are the best tool available for Sophos Central Log Analysis? Is there a way to move the logs from Sophos Central either to a Log Server or Cloud VM and deploy the log analysis tool to generate insights?

Since a few days, all our logins to Sophos Central Accounts (partner/customer) are automatically switched to "German", but we prefer using all accounts in "English". I can change the setting only for the current session, with the next login it begins…

Related to case #050608098, I discovered Central Endpoint (Server on Windows) keeps a multi-gigabyte cache on each endpoint. Please add a "minimize disk space" option that deletes updates as soon as they are successfully installed and does not keep a…

Hi Recently I created a user account to log into Sophos Central. Once I provided the password, the site stated that I need to create a 2FA method. I clicked Next and I was prompted to enter a security code sent to my email and I had to create a 6…

Hello, It would be a very useful feature to display the date each component was updated in the Sophos Central Dashboard and Endpoint UI's This would match on the 'Endpoint Self Help -> Policy' UI the last time policy received. It would also be useful…

Hi, in Sophos Central it would be nice to create more specific roles. Especially for Firewall management. In the firewall itself you can create very specific admin roles. In Sophos Central you automatically have access on all firewalls, as soon as you…

Hello, It would be very helpful not to have to select each computer to determine if a reboot is needed on the Sophos Central Dashboard. Could a information icon be shown on the 'View and manage your computers' to indicate that a computer needs to be…

Our SIEM stopped collecting events around 9:55am PDT today and is reporting the following: Retrieving results starting cursor: [redactec] URL: api5.central.sophos.com/.../events Error "HTTP Error 504: Gateway Timeout" (code 504) on attempt #1 of 3, retrying…