We've just renewed our Intercept X Advanced with XDR licenses and the new licenses are showing in Central (Licensing > Product Licenses) with the same license number but as a separate line item with zero usage. When the current licenses expire in a…

Using firefox 115.10 ESR I notice today going directly to https://central.sophos.com/manage/threat-analysis-center/cases (copy that in address bar) works. Then clicking on Detections, I get an error bottom right The detections load after a…

hy, I would like to know the steps to grant a user the ability to manage either a single device or multiple devices within Sophos Central. Could the community please provide guidance on configuring the necessary permissions and settings to enable this…

Hello Support, I have recently received Sophos XGS 3100 appliance and now i intend to register it. However, whenever I try to login to Sophos Central, after entering the username and password it goes to MFA screen, waiting for verification of code…

Hi Sophos Community. I've been toying with the new custom dashboards on Central. One widget I've added in is the "Sensor location of detection" item. This (presumably) shows us that some of our devices are in places I would not expect them to…

After type correct username and password to sophos central and type MFA code and pin not login and show Invalid security code

Monday I was unable to get into my SOPHOS Central account. My code was not being delivered to my cellphone via SMS. I tried for hours... and no success. I needed to get in to make an adjust my Endpoint policies. This has happened once before, and I…

This is the result when I try to syncronize: Error [Th 14] Active Directory synchronization failed. Reason: System.Net.Http.HttpRequestException: Error al enviar la solicitud. ---> System.Net.WebException: Se ha terminado la conexión: Error inesperado…

Hi, this is a question to the Sophos team. I'd like to have a firewall license overview and see the start and expiry dates. I wonder why this is shown in the useless format like " 2 months ago " or " in a month " so I need to put my mouse over every…

Hello everyone, Is it possible to automatically send the Sophos Central Audit Log to an email address on a scheduled basis?

Hi support, I try to reset password and received a code at my mail and verified successful. But I enter the new password it loop infinity and said it authen failed.....see pic attached. please help!!!

Is it possible to create a custom role for a user who can manage only Mobile product but he can create users too? I created a user and assigned the custom role below but he can't create users.

Hi, We are detecting that the online paremeter in the endpoint API is empty, anyone knows how to fix this? Or is there any other way to know if an endpoint is online? Thank you in advanced everyone!

Dear Support Please help. It said authentication failed. please check your credentials and try again.

New features new problems. Known issue?

Is it possible to scan all computers and servers through the central administration software, or should a new policy be created for scanning depending on how I want to schedule time. In the old system, which was the sophos enterprise console, there was…

Hi Sophos Team, I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. Error Message: Authentication failed. Please check your credentials and try again…

Hi, We are trying to add DUO as an Identity Provider, It has 2 ways to do it by SAML and OpenID, but in Sophos Central there is no way to setup a generic SAML identity provider, It is just AD and Microsoft products, and talking about OpenID you are using…

Hallo, ich kann mich am Sophos Central https://central.sophos.com/manage/login nicht mehr anmelden. Wenn ich das Kennwort zurücksetzen will erhalte ich den Verification code. Dieser wird aktzeptiert. Beim Passwort ändern erscheint dann: Authentifizierung…

I would like to create the customer role of an admin. Policies should only apply to the assignment. Only if I do this I can't add any peripheral devices as an exception. The policies must also be able to be edite or i'm wrong. Is there a way to allow…

Hello, so far i havent been able to get email alerts from Sophos Central as i would like to. Only alerts i am getting are basicly from firewall when gateway is up and down and those are actually low and high alerts. Why i am not getting alerts about…

i cannot login my Sophos dashboard almost 1 month i don't now what is the issue

Hello, I am trying to create a case from the threat analysis center. But when I go to the "Cases" section, the "Create a Case" button is missing. Also, when I go to the "Detection Section", I choose a threat, and then click on create a case, but under…

Hello, When I registered my firewall, I made a mistake: I put as Company Info my office's work, but I think that this maybe could cause me some problems with my boss: As second work, I'm starting a mini company to offer networking and cyber support…

When I checked the Early Access Programs within Sophos Central it appears that they are no longer available. I have joined the Server Protection program that expires in 2099, but it's not listed as available to join anymore. Neither Endpoint Security…