• Separate Admin DLP email alerts

    Mark Northcott1
    Mark Northcott1
    We have a situation that's causing some annoyance with both our IT Engineers and our Information Governance staff, and its all to do with the DLP alerts to Admins when a user may be breaking our policies. I've looked at the Custom Rules for Admin email…
    • 4 months ago
    • Sophos Central
    • Discussions
  • AP15C & AP55C on Sophos Central

    Service Informatique Mutualisé
    Service Informatique Mutualisé
    Hello, I have to migrate all my APs on Sophos Central. I have many different models (~60). Most of them are APX320, but i also have AP55C & AP15C. I would like to know if AP55C and AP15C are compatible with Sophos Central ? I tried to migrate…
    • 5 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Update Deployment Rings

    itskdog
    itskdog
    Hi everyone, After the Crowdstrike update issues last week, we're conscious that a similar faulty update with Sophos could impact us as well, given all endpoint security software naturally needs kernel-level access to do its job. We're now looking…
    • Answered
    • 5 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Login: How to remove QR Code and Authentication App requirement

    Søren Jensen
    Søren Jensen
    Hello all, I have a problem login on to Sophos Central. My username and password is accepted, and so is the email received code and my pin. On the next screen I'm asked to verify my device, presenting a QR code asking me to scan the QR code and enter…
    • Answered
    • 5 months ago
    • Sophos Central
    • Discussions
  • Send Wazuh logs to sophos

    ACE Security Engineer
    ACE Security Engineer
    Our company Ace Money Transfer is using Wazuh as a SIEM and a sophos firewall. We want to send wazuh logs to sophos for it's XDR capabilities. Right now, i am trying the free trial to see if there'a a way to integrate wazuh and send logs to Sophos.
    • 5 months ago
    • Sophos Central
    • Discussions
  • Early Access Program - Sophos Core Agent

    Nikola Djurdjevic1
    Nikola Djurdjevic1
    Is there a way to get latest version for Sophos Core Agent trough Early Access Program ? In Early Access Programs page I couldn't find Core Agent EAP. The closes I could find was New Endpoint Protection Features . I have subscribed for New Endpoint…
    • 5 months ago
    • Sophos Central
    • Discussions
  • Sophos Central , possible to edit base policies?

    JohnMaA
    JohnMaA
    Hi, Is it possible to edit the base policies, so that we don't have to change a policy manually every time we create a new Customer? Using a Global template forces us to manually go into the settings to add the new customer to the template, so…
    • Answered
    • 6 months ago
    • Sophos Central
    • Discussions
  • Malware or potentially unwanted applications in quarantine

    Stuart James
    Stuart James
    This is the most useless message. Where in Central can you view what specific applications are in quarantine? On the rare occasions where it does actually list the file as an alert, you can't even issue an instruction via Central to remove the offending…
    • 6 months ago
    • Sophos Central
    • Discussions
  • TLD block in Sopho Central

    Damian Kowalik
    Damian Kowalik
    Hello there, I am trying to block TLDs in Sophos Central using Website Management—Add Website Customisation, and instead of putting many domains with a malicious top domain, I would like to be able to block this particular domain. What should I…
    • 6 months ago
    • Sophos Central
    • Discussions
  • Purger ou diminuer logs dans C:\ProgramData\Sophosi\Endioint Defense\Date\Event Journals

    guillaume testaniere
    guillaume testaniere
    Bonjour Est il possible de purger ou diminuer la taille des logs dans C:\ProgramData\Sophosi\Endioint Defense\Date\Event Journals Mais pour un seul serveur Quel est l'impact sur la sécurité de ce serveur ? Cordialement
    • 5 months ago
    • Sophos Central
    • Discussions
  • Missing detections

    Jonas Stadler
    Jonas Stadler
    Hello everyone, are there currently any problems with the detection page? The last detection I am seeing now is from yesterday 1 PM. Usually i see a lot of 4625 (failed logins) in the morning. Best regards, Jonas
    • Answered
    • 6 months ago
    • Sophos Central
    • Discussions
  • Endpoint migration via API between two tenants last too long - Pending 24h

    Nikola Djurdjevic1
    Nikola Djurdjevic1
    Hi all, I'm migrating endpoint from one tenant to another using migration API. I have started Receiving Task and started Migration Job. I have got info on source tenant " Send endpoints to another tenant " and i have got info on target tenant "Allow…
    • 5 months ago
    • Sophos Central
    • Discussions
  • Sophos Central not showing any products and login problems - reload may fix it

    LHerzog
    LHerzog
    I have noticed this in Firefox quite a few times in the past. I log in to Central, after successful MFA I may see the username / passwort prompt again. If I simply reload the page at that stage, I'll see the dashboard. Second issue: after login, I…
    • 6 months ago
    • Sophos Central
    • Discussions
  • Authentication failed. Please check your credentials and try again.

    Jimmie Geoffrey Gondwe
    Jimmie Geoffrey Gondwe
    Im unable to login to sophos central using my registered email jimmie.gondwe@ndc.go.tz , I want to activate my licenses
    • 6 months ago
    • Sophos Central
    • Discussions
  • Issue with Endpoint Migration via API between two tenants

    Ellis Donnelly
    Ellis Donnelly
    Hi, I am trying to migrate an endpoint from one tenant to another, each request I have sent sits pending then fails after a few minutes. on the sending Tenant I am getting 'reason': 'Error (400)' On the receiving Tenant I am getting 'reason': 'Endpoint…
    • Answered
    • 6 months ago
    • Sophos Central
    • Discussions
  • Protect network traffic blocks EWS service URL from within a program

    Jonas Havemann TimberTec GmbH
    Jonas Havemann TimberTec GmbH
    Hello, we have a problem with the feature “Protect network traffic”. We are using a terminal server, on which employees work with a program that uses EWS to send mails. We now have the problem that Sophos blocks the automatic login process via the…
    • 6 months ago
    • Sophos Central
    • Discussions
  • Sophos Central - Dashboard Show Alerts

    Philipp Fritz
    Philipp Fritz
    Hi, I want to know if there is a possibility to Customize the Centrals Dashboard. Maybe similar when I launch a customer and can switch between different widgets?
    • Answered
    • 6 months ago
    • Sophos Central
    • Discussions
  • Cannot find some users and computers on Sophos Central Dashboard

    Ahmed Obaid
    Ahmed Obaid
    Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices.
    • 6 months ago
    • Sophos Central
    • Discussions
  • Central Firewall API: Custom label not applied on auxiliary node

    FFin
    FFin
    When adding a label to HA active-passive cluster in Central Dashboard the label will only apply to primary node. Fetching Label ("name"-Parameter) using Central API will return Serialnumber for auxiliary device: Is this know behaviour or a bug…
    • 6 months ago
    • Sophos Central
    • Discussions
  • XDR Licensing Renewal Expiration and Reallocation

    R3
    R3
    We've just renewed our Intercept X Advanced with XDR licenses and the new licenses are showing in Central (Licensing > Product Licenses) with the same license number but as a separate line item with zero usage. When the current licenses expire in a…
    • Answered
    • 6 months ago
    • Sophos Central
    • Discussions
  • What does that alert mean? Better go sign in and do some research...

    Steve Klassen
    Steve Klassen
    You're a detail oriented administrator. You name all your Access Points, and your Firewalls so you can identify them easily. So you set up your alerts so that you can keep a close eye on your environment... You have 10+ locations so you have your alerting…
    • Answered
    • 7 months ago
    • Sophos Central
    • Discussions
  • What is a Megaboot or a Kilobasket???

    Steve Klassen
    Steve Klassen
    I've reported this to SOPHOS quite a while back... however they are far too busy removing features customers want, to fix real problems that exist today in their latest V20 of SFOS.
    • Answered
    • 7 months ago
    • Sophos Central
    • Discussions
  • threat-analysis-center detections and cases partially broken

    LHerzog
    LHerzog
    Using firefox 115.10 ESR I notice today going directly to https://central.sophos.com/manage/threat-analysis-center/cases (copy that in address bar) works. Then clicking on Detections, I get an error bottom right The detections load after a…
    • Answered
    • 7 months ago
    • Sophos Central
    • Discussions
  • Sophos Central web policy exclusion

    admin_idl
    admin_idl
    Hello, We work with a Sophos Central Web Policy in general the download of .exe files is not allowed. Is it possible to exclude certain files/programs from this policy so that they can be downloaded? Thank You!
    • 7 months ago
    • Sophos Central
    • Discussions
  • Unable to Login to Sophos Central for new device registration

    Hassan Javaid
    Hassan Javaid
    Hello Support, I have recently received Sophos XGS 3100 appliance and now i intend to register it. However, whenever I try to login to Sophos Central, after entering the username and password it goes to MFA screen, waiting for verification of code…
    • 7 months ago
    • Sophos Central
    • Discussions
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