• Password reset error

    UJay
    UJay
    Hi I am trying to login to Sophos Central to deploy my new XGS-118. However, my password for Sophos Central has misplaced and i tried to use the rest password option but i keep on getting an error message saying "Authentication Failed. Please Check…
    • 3 days ago
    • Sophos Central
    • Discussions
  • Shorter Sophos Central licence names in customer dashboard

    David Korel
    David Korel
    I think it would be nicer to have much shorter license names in Sophos Central. E.g instead of "Central Managed Detection and Response Complete" somethink more like "MDR with Intercept X".
    • 28 days ago
    • Sophos Central
    • Discussions
  • Using Heartbeat with Sophos Central Wireless not possible

    mbach
    mbach
    Hello everyone, For months now, I, along with Sophos Support, have been trying to solve the following problem. We want to use Sophos Wireless in combination with Sophos Mobile and Sophos XDR (or the Sophos Mobile App with Heartbeat) as advertised…
    • 1 month ago
    • Sophos Central
    • Discussions
  • HTTP ERROR 401 When Accessing Partner Dashboard in Sophos Central

    TJam
    TJam
    I'm encountering an issue with Sophos Central where, after logging in during the morning, I receive an HTTP ERROR 401 when trying to access the Partner Dashboard later in the afternoon. The error message states: “This page isn’t working. If the problem…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Central Dashboard expected after click on Sophos logo, not MDR Dashboard

    LHerzog
    LHerzog
    Is it expected, that the MDR dashboard loads instead of the Central main dashboard, when you click on the Sophos Logo top left side? I always find it confusing because I expect Central Overview:
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • MDR Appliance

    GUARDIAN SOC
    GUARDIAN SOC
    We have an MDR virtual appliance deployed. We are looking at installing physical MDR "mini-servers" at other sites. We haven't been able to find any information related to this. Is this an option? Any related advice or best practices for deploying these…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Sophos Central support on Arch Linux

    Warren Bondoc
    Warren Bondoc
    Does Sophos Central Endpoint/Server support Arch Linux platform? Thanks!
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Mal/EncPk-AQQ - Malware alert

    Raza Mirza
    Raza Mirza
    Hi, in our environment there are alerts raised about Mal/EncPk-AQQ related to googleupate.exe & updater.exe (version 132.0.6806.0) as Malware, when searched about the Mal/EncPk-AQQ there is no information in sophos forum, request you to kindly advise…
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • AD Sync Utility stops on the step "Sending data to Sophos Central to determine changes that would be applied

    Shawn Adams
    Shawn Adams
    Clicking on Validate Credentials shows "Credentials are Correct" And the XG Firewall shows no traffic being blocked. Tried it with and without Proxy... no difference it always stops at the same step. Its worked fine for years, is the api down?
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Unable to search by group

    CarlosLS
    CarlosLS
    I used to search computers by writing the group name in the searchbar in the computers tab, but in the new computers and servers tab it does not work. Is there a way to still search by group? We have thousands of endpoints and I only manage some departments…
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Firewall SFOS v21 update with Central?

    Steve Weißflog
    Steve Weißflog
    Hello, we would like to update SFOS/XGS appliances of our customers to v21 with central. We have to use central because there is no other way to do this scheduled at night. Version 21 GA was 17.10.2024 and the update is still not possible to do with…
    • 25 days ago
    • Sophos Central
    • Discussions
  • #IDEA - Reports - Data Loss Prevention

    Bruno Neris
    Bruno Neris
    Hello everyone. I would like to suggest a new idea. In DLP reports for (Endpoints) and (Email). We noticed that the report does not show the column (Rule Content), the content of the rule, only its name. We would like to suggest as an idea…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Sophos Central Threat Detection Dashboard \Detection view

    Alexander Bartmann
    Alexander Bartmann
    Hello together, are you aware of any problems with Sophos Central? I am asking because there are no more entries in the XDR under Threat Protection\Dashboard\ Detection since today. Datalake and Live Response are unchanged and still set to active. Queries…
    • 1 month ago
    • Sophos Central
    • Discussions
  • remove assigned user from computer

    Rüdiger Daus
    Rüdiger Daus
    a user has been given a new computer. the old computer has been assigned to another user. two computers are now assigned to the current user. how can i remove the one that is no longer used from the old computer, since it is no longer in use? does anyone…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Bad Server Response when Creating Migration Job

    David Thatcher
    David Thatcher
    Hi, I am using the following code to move a device from one sub-estate to another: function Move-Device { param ( [string]$apiKey, [string]$fromTenantId, [string]$toTenantId, [string]$deviceId, [string]$OrgID ) # Define headers for…
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Sophos Central sync to Entra - ADAL vs MSAL Library

    Boyd Thomas
    Boyd Thomas
    We've been synching between Sophos Central and MS Entra for a couple years now without issue. A couple days ago, MS sends an alert stating that the Enterprise App that was created for this synch is using ADAL and needs to be migrated to MSAL. After jumping…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Login without QR?

    Seockwoo Jang
    Seockwoo Jang
    Hello, I am using trial Endpoint for checking solution. I want to check allowing app (whitelisting) function. I found some explanation it can be done through Sophos Central setting Unfortunately, I cannot use phone camera in office because of…
    • 2 months ago
    • Sophos Central
    • Discussions
  • Sophos Central feature request

    Thomas Josef
    Thomas Josef
    1) Please mark several computer/server objects and enable “Change group” as a function, otherwise this is very tedious when dealing with many computers. I can't find any other suitable way to carry out such moving actions (with filters) in bulk than individually…
    • 2 months ago
    • Sophos Central
    • Discussions
  • Unable to login Sophos central Account

    Laxman Bisht
    Laxman Bisht
    Hello Team, I'm unable to login sophos central account with my username "laxmanbisht@vlsfinace.com" due to this I'm usable to register my firewall and going to live with XGS hardware.
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • Configuring Central Reporting for customers as a Partner.

    DavidSain
    DavidSain
    We have a goal to help a customer see what servers & endpoints are protected & not protected by sending them a report on a regular basis. Be really nice to send missing heartbeat reports as well. No option that I've found in Central - Central is unaware…
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Detections

    admin_idl
    admin_idl
    Hello, We have a Sophos Central account with about 150 computers and 25 servers. XDR is used. The licences have currently been active for about 8 days, but no detections have been displayed so far. Could it be that nothing has been detected so far and…
    • 2 months ago
    • Sophos Central
    • Discussions
  • Firewall has not contacted Sophos Central for the past 5 minutes

    Color Química
    Color Química
    Hello I am with this issue in my Sophos Central. This happen sometime. Whats is this issue? How i can resolve?
    • 2 months ago
    • Sophos Central
    • Discussions
  • Sophos Central backup

    Damian Kowalik
    Damian Kowalik
    Hello there, I'd like to know how I can enable backup in Sophos Central so that we can back up our policies, events (generated by our endpoints), and anything else that has been saved within Sophos. Any help much appreciated. Kind regards, …
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • How is the location of a sensor/endpoint determined?

    ptho
    ptho
    Hi Sophos, On the Sensor Location pane of the dashboard I have an Endpoint showing as being in a country I wouldn't expect it to be. I'm not immediately concerned with the above fact, but I'm interested in knowing how Sophos calculates the location…
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • Sophos Central

    md_mosaddak
    md_mosaddak
    I've a sophos central account without subscription. But I want to use my email address another central account add user role as like as super admin. Is that possible? If possible, How to deploy this?
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
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