• Shorter Sophos Central licence names in customer dashboard

    David Korel
    David Korel
    I think it would be nicer to have much shorter license names in Sophos Central. E.g instead of "Central Managed Detection and Response Complete" somethink more like "MDR with Intercept X".
    • 29 days ago
    • Sophos Central
    • Discussions
  • Sophos Central support on Arch Linux

    Warren Bondoc
    Warren Bondoc
    Does Sophos Central Endpoint/Server support Arch Linux platform? Thanks!
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Login without QR?

    Seockwoo Jang
    Seockwoo Jang
    Hello, I am using trial Endpoint for checking solution. I want to check allowing app (whitelisting) function. I found some explanation it can be done through Sophos Central setting Unfortunately, I cannot use phone camera in office because of…
    • 2 months ago
    • Sophos Central
    • Discussions
  • Unable to login Sophos central Account

    Laxman Bisht
    Laxman Bisht
    Hello Team, I'm unable to login sophos central account with my username "laxmanbisht@vlsfinace.com" due to this I'm usable to register my firewall and going to live with XGS hardware.
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • Device has been detected as a duplicate device

    urjitha lakshmi
    urjitha lakshmi
    We have been receiving alerts indicating that a device has been detected as a duplicate. We would like to understand the cause of this duplication in Sophos, especially since the device has the same ID and user associated with it. Additionally, could…
    • 4 months ago
    • Sophos Central
    • Discussions
  • Search for a computer across multiple account in Sophos Central

    Luis Alvarado
    Luis Alvarado
    We need a way to either: 1. Be able to search for a computer across multiple accounts within N-Central. 2. Or have Sophos Agent show an account identifier number so we can cross reference and find out which agent was installed on the computer. …
    • 4 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Update Deployment Rings

    itskdog
    itskdog
    Hi everyone, After the Crowdstrike update issues last week, we're conscious that a similar faulty update with Sophos could impact us as well, given all endpoint security software naturally needs kernel-level access to do its job. We're now looking…
    • Answered
    • 5 months ago
    • Sophos Central
    • Discussions
  • Authentication failed. Please check your credentials and try again.

    Jimmie Geoffrey Gondwe
    Jimmie Geoffrey Gondwe
    Im unable to login to sophos central using my registered email jimmie.gondwe@ndc.go.tz , I want to activate my licenses
    • 6 months ago
    • Sophos Central
    • Discussions
  • Central Firewall API: Custom label not applied on auxiliary node

    FFin
    FFin
    When adding a label to HA active-passive cluster in Central Dashboard the label will only apply to primary node. Fetching Label ("name"-Parameter) using Central API will return Serialnumber for auxiliary device: Is this know behaviour or a bug…
    • 6 months ago
    • Sophos Central
    • Discussions
  • What does that alert mean? Better go sign in and do some research...

    Steve Klassen
    Steve Klassen
    You're a detail oriented administrator. You name all your Access Points, and your Firewalls so you can identify them easily. So you set up your alerts so that you can keep a close eye on your environment... You have 10+ locations so you have your alerting…
    • Answered
    • 7 months ago
    • Sophos Central
    • Discussions
  • What is a Megaboot or a Kilobasket???

    Steve Klassen
    Steve Klassen
    I've reported this to SOPHOS quite a while back... however they are far too busy removing features customers want, to fix real problems that exist today in their latest V20 of SFOS.
    • Answered
    • 7 months ago
    • Sophos Central
    • Discussions
  • From Sophos Central no access to FWs

    Murat Özkan
    Murat Özkan
    Hi everybody, I have an account as Helpdesk admin and custom read authorization . I can access the Sophos central but not in the Firewalls under SC firewall management. Any comment would be appreciated. Bye. Murat
    • Answered
    • 7 months ago
    • Sophos Central
    • Discussions
  • Central Firewall Licensing - Start and expiry date useless

    LHerzog
    LHerzog
    Hi, this is a question to the Sophos team. I'd like to have a firewall license overview and see the start and expiry dates. I wonder why this is shown in the useless format like " 2 months ago " or " in a month " so I need to put my mouse over every…
    • 8 months ago
    • Sophos Central
    • Discussions
  • Unable to login on sophos Central and failed to reset password

    Zeon Chan
    Zeon Chan
    Dear Support Please help. It said authentication failed. please check your credentials and try again.
    • 8 months ago
    • Sophos Central
    • Discussions
  • Multiple issues in Central

    Justin Gillfeather
    Justin Gillfeather
    On Friday 8 march at approx 11:00 AEDT (00:00 UTC) I got a notification in Central that it was under maintenance, which I figured would explain why i couldn't see any end-points, there were no Alarms (i always have a few Low alarms) nor run Account Health…
    • Answered
    • 9 months ago
    • Sophos Central
    • Discussions
  • Change Sophos Heartbeat-Userdomain?

    bmu
    bmu
    Hi there, we've client with Sophos Intercept X installed and figuring the Heartbeat-Feature within our Sophos XG 135 out. My "problem" is, that our Windows Clients are recognized as "username@domain.tld", if i view the "Current activities" in the…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Can not create a case from Threat Analysis Section or from detections section

    Yoni26
    Yoni26
    Hello, I am trying to create a case from the threat analysis center. But when I go to the "Cases" section, the "Create a Case" button is missing. Also, when I go to the "Detection Section", I choose a threat, and then click on create a case, but under…
    • 11 months ago
    • Sophos Central
    • Discussions
  • Change company name on Sophos Central

    Albert_Cutrona
    Albert_Cutrona
    Hello, When I registered my firewall, I made a mistake: I put as Company Info my office's work, but I think that this maybe could cause me some problems with my boss: As second work, I'm starting a mini company to offer networking and cyber support…
    • 11 months ago
    • Sophos Central
    • Discussions
  • Current state of the EAPs?

    alan weir
    alan weir
    When I checked the Early Access Programs within Sophos Central it appears that they are no longer available. I have joined the Server Protection program that expires in 2099, but it's not listed as available to join anymore. Neither Endpoint Security…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Best Practices for Administrative Separation within a Tenant

    ll-ben
    ll-ben
    Hey everyone, Looking for insights into Sophos best practices regarding administrative separation within a tenant. Is there a way to create an admin (or multiple...) who can manage only a specific group of computers/servers? If not, what's the recommended…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Firewall Transaction Details | STATUS: FAILED | EVENT : UPDATE "statusmessage": "record exists"

    SGH
    SGH
    Using Sophos Central Firewall Management to make changes to multiple XGS136 (SFOS 20.0.0 GA-Build222) The Tasks Queue are failed: Firewall Transaction Details ID : 123 | STATUS: FAILED | EVENT : UPDATE ExampleApplicationFilter (Update app filter policy…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Self-service User receiving DLP alerts

    Lauro Cesar Passos Ramos
    Lauro Cesar Passos Ramos
    Hello! After one of my users logged on to the "Self-service Portal" it started receiving policy alerts. I could not figure it out how to solve this besides disabling the " Send me email alerts" button.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • We can no longer access the dashboard

    Chriz
    Chriz
    Hello, we have been unable to access the Partner Dashboard since today. We can't access any customers, firewalls etc. We cannot record a ticket. We are completely isolated. What can we do?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • have a Partner's account but every time i try to login with my Sophos Id and claim my Firewall in the Partner's Dashboard. It always give me this error after I sign in:

    cobranet cobranet
    cobranet cobranet
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Audit logs - license transfers not logged

    LHerzog
    LHerzog
    License Transfer events should appear in the audit log. Currently it doesn't.
    • over 1 year ago
    • Sophos Central
    • Discussions
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