Hello, We have Sophos central installed so we went ahead to download Sophos protection from the sophos central portal. I tried running the installer as admin and got the error "License is not valid. You are not licensed to install any products provided…

HI all, Is it possible to perform "bulk backup" of all recovery keys from Sophos Central? or Is there any option to retrieve it using API so we can create a script and retrieve keys one by one? We had a situation that laptop was protected and…

Hi Team, I have installed Sophos endpoint for around 30 machines in our company. I'm just wondering how to get access to Sophos central admin console as I want centrally manage the devices. Can someone please suggest? Thank You

Hi folks, while experimenting with the XG V19.5 GA I found a little bug in CM display. I have two XGs, XG115W main firewall and a software version as a test XG (see signature for details). The issue is while resolving the test machine access to the…

Hi, We migrated hundred of workstation to Sophos Central and now realise that we will need to add sub-estates. Is there an easy way to migrate the computers from one sub-estate to another one ? Thank you

Hi, I s there anyway to record notes and information against a customer's estate in Sophos Central? We manage multiple customers / sub-estates via the Sophos Central Enterprise Console, monitoring for certain alerts etc. It would be useful to have somewhere…

Hello, We have a productive Sophos Central environment and one of our team members created a Sophos Central free trial account for lab purposes. Now we need that the email used for the super-admin user in the free-trial environment to be released…

Hello Community, I've about 22 devices XG Firewalls in my organisation, which I'm managing through Sophos Central (Just firewalls no other Central Services are being used). Now My concern is can anyone else with a Sophos Central ID add and manage…

Hello, Can Super admin in Sophos Central Enterprise view all reports & Logs of all organization's 2- In From Sophos Central Enterprise Polices &Template in policy Peripheral control add Exemptions of USB and push it to all OU Note : Polices…

Hello, since October 10th we see almost daily (concurrent) lockouts of one or multiple firewalls from Sophos Central. Often even multiple times each day. As the firewalls are distributed around the world with different internet connection this can not…

Usually when this happens, there's an gateway outage or a power outage of some kind. However, I checked in on the site and no one reports any issues. I remoted into the site and logged directly into the appliance - everything *looks* normal, and central…

Hello, I have since last week the problem that my customers are not loaded. Only an hourglass comes. What is the reason for this?

Hi, I would like to know if it is possible to show my Sophos Central Firewall customer information on the Sophos Central Dashboard (Partner Dashboard). I do see the information about my Sophos Central customer license usage but the Sophos Central -…

The recent facelift is in need of attention from the web development group. I repeatedly open the wrong firewall because the list moves around as alert/notification icons get re-drawn. The font size is too large and I can't read any useful info in…

Hi guys, since the last central update i can't scroll down my firewall list under "Firewall Management" section, when i scroll down the page move me to the top automatically.

What are the best tool available for Sophos Central Log Analysis? Is there a way to move the logs from Sophos Central either to a Log Server or Cloud VM and deploy the log analysis tool to generate insights?

Is it possible to run a report that lists the current version of Sophos running on all of my managed machines regardless of their estate? We'd like a spreadsheet that lists the current version running on our customers machines all in one file. Thanks…

Related to case #050608098, I discovered Central Endpoint (Server on Windows) keeps a multi-gigabyte cache on each endpoint. Please add a "minimize disk space" option that deletes updates as soon as they are successfully installed and does not keep a…

Hi, is there a problem with firewall managment in central? Can't see any firewall under Overview -> Firewall Management -> Firewalls. In "Overview -> Firewall Management" I see the correct information displayed. Only the list to schedule und manage…

Hello, It would be a very useful feature to display the date each component was updated in the Sophos Central Dashboard and Endpoint UI's This would match on the 'Endpoint Self Help -> Policy' UI the last time policy received. It would also be useful…

Hi, in Sophos Central it would be nice to create more specific roles. Especially for Firewall management. In the firewall itself you can create very specific admin roles. In Sophos Central you automatically have access on all firewalls, as soon as you…

Anyone else find that the labels are hard to read in the Firewall management server list in Sophos Central? Since the update, it now shows the label highlighted and the host name. It used to only show the label and it looked fine. I tried dark and light…

Hi, I got a few Linux systems in my network which I am trying to get a better understanding of protecting with Sophos Central, The goal is to get the setup as close as possible to our Windows desktop setup in which computers have Sophos installed…

Hello, I am completely lost in the registration procedure of my client's firewall. My goal is to be able to manage my client's firewall via our Sophos Central Partner. Here are the different points that I tested but that did not work: - Creating…

Our SIEM stopped collecting events around 9:55am PDT today and is reporting the following: Retrieving results starting cursor: [redactec] URL: api5.central.sophos.com/.../events Error "HTTP Error 504: Gateway Timeout" (code 504) on attempt #1 of 3, retrying…