When adding a label to HA active-passive cluster in Central Dashboard the label will only apply to primary node. Fetching Label ("name"-Parameter) using Central API will return Serialnumber for auxiliary device: Is this know behaviour or a bug…

You're a detail oriented administrator. You name all your Access Points, and your Firewalls so you can identify them easily. So you set up your alerts so that you can keep a close eye on your environment... You have 10+ locations so you have your alerting…

I've reported this to SOPHOS quite a while back... however they are far too busy removing features customers want, to fix real problems that exist today in their latest V20 of SFOS.

Hi everybody, I have an account as Helpdesk admin and custom read authorization . I can access the Sophos central but not in the Firewalls under SC firewall management. Any comment would be appreciated. Bye. Murat

Hi there, we've client with Sophos Intercept X installed and figuring the Heartbeat-Feature within our Sophos XG 135 out. My "problem" is, that our Windows Clients are recognized as "username@domain.tld", if i view the "Current activities" in the…

Using Sophos Central Firewall Management to make changes to multiple XGS136 (SFOS 20.0.0 GA-Build222) The Tasks Queue are failed: Firewall Transaction Details ID : 123 | STATUS: FAILED | EVENT : UPDATE ExampleApplicationFilter (Update app filter policy…

Hello, we have been unable to access the Partner Dashboard since today. We can't access any customers, firewalls etc. We cannot record a ticket. We are completely isolated. What can we do?

Hi folks, I know this should have been commented on during the EAP and I missed the opportunity. I was exploring the firewall reporting after having had a fix applied to my CM account earlier today and found that there is no email or application reporting…

Hi guys, Is there a possibility to display the firewall data persistently in the threat analysis and not only via queries? Where can I see in the Threat Analysis Center whether the data from the firewall logs was included in the detections? Is it…

This is so frustrating. I have 60 odd clients and have to expand them all one by one just to get a snapshot of what versions all their firewalls are running. Can we get a simple "Expand all" button?

Is there a way to disable the alerting of L2TP / IPSec client disconnects. Each disconnect generates an alert to Sophos Central. This is unnecessary, generates undo noise and is totally annoying. Site to Site VPN alerts are acceptable and desired, but…

Can anyone explain why the two reports are inconsistent? The deeper I dig into Sophos Central Reporting, the more I realize it doesn't work as expected. RED Tunnel DOWN Report RED Tunnel CONNECTION RESTORED report

Hello everyone, During the partner roadshow in Hockenheim, I vaguely remember that it was mentioned in some presentation that there is a way to check/monitor whether firewalls are properly sending their backups to Sophos Central. When I look at the…

Is there a way in Central to generate a report of SFOS and firmware/pattern versions of all XG's?

Customers are currently planning to purchase sophos center cloud services to protect windows terminals and windows servers in their network environment,What subscription on sophos central should a customer choose? Is it intercept x or XDR? Does sophos…

Within the Partner Portal I see there are VISIO stencils but they are over about two years old. Are there any updated VISIO stencils that are related to MDR?

Hello Community, I've about 22 devices XG Firewalls in my organisation, which I'm managing through Sophos Central (Just firewalls no other Central Services are being used). Now My concern is can anyone else with a Sophos Central ID add and manage…

Hello, since October 10th we see almost daily (concurrent) lockouts of one or multiple firewalls from Sophos Central. Often even multiple times each day. As the firewalls are distributed around the world with different internet connection this can not…

Usually when this happens, there's an gateway outage or a power outage of some kind. However, I checked in on the site and no one reports any issues. I remoted into the site and logged directly into the appliance - everything *looks* normal, and central…

Hello, I have since last week the problem that my customers are not loaded. Only an hourglass comes. What is the reason for this?

Hi, I would like to know if it is possible to show my Sophos Central Firewall customer information on the Sophos Central Dashboard (Partner Dashboard). I do see the information about my Sophos Central customer license usage but the Sophos Central -…

The recent facelift is in need of attention from the web development group. I repeatedly open the wrong firewall because the list moves around as alert/notification icons get re-drawn. The font size is too large and I can't read any useful info in…

Hi, is there a problem with firewall managment in central? Can't see any firewall under Overview -> Firewall Management -> Firewalls. In "Overview -> Firewall Management" I see the correct information displayed. Only the list to schedule und manage…

Anyone else find that the labels are hard to read in the Firewall management server list in Sophos Central? Since the update, it now shows the label highlighted and the host name. It used to only show the label and it looked fine. I tried dark and light…