Is there a way to disable the alerting of L2TP / IPSec client disconnects. Each disconnect generates an alert to Sophos Central. This is unnecessary, generates undo noise and is totally annoying. Site to Site VPN alerts are acceptable and desired, but…

Can anyone explain why the two reports are inconsistent? The deeper I dig into Sophos Central Reporting, the more I realize it doesn't work as expected. RED Tunnel DOWN Report RED Tunnel CONNECTION RESTORED report

Today there is something like DNS or Loadbalancing issue when connecting to Sophos Central. If you managed to get logged in, central performs fine. But the login page is sometimes not loading. even blank, white page: an other try and it loads…

Hi All, We are experiencing an issue where we are unable to get into the Partner Portal - Managed Sophos Central in a timely manner. It stalls in bringing up the 2FA page and it can be anywhere from 2 to 15 min with the longer times timing out and…

Hello everyone, During the partner roadshow in Hockenheim, I vaguely remember that it was mentioned in some presentation that there is a way to check/monitor whether firewalls are properly sending their backups to Sophos Central. When I look at the…

Hello Community, we're a very new SOPHOS partner and are discovering the SOPHOS world. :-) If I want to log into SOPHOS Central I have to log into https://partners.sophos.com and use the link "MANAGE SOPHOS CENTRAL". If I try to log into https…

Is there a way in Central to generate a report of SFOS and firmware/pattern versions of all XG's?

Hello, Why can't I clear reports and put in the blocked items?

Customers are currently planning to purchase sophos center cloud services to protect windows terminals and windows servers in their network environment,What subscription on sophos central should a customer choose? Is it intercept x or XDR? Does sophos…

Hi Sophos Team, I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. Error Message: Authentication failed. Please check your credentials and try again…

Within the Partner Portal I see there are VISIO stencils but they are over about two years old. Are there any updated VISIO stencils that are related to MDR?

Hi all, is there an option to copy settings, policies+exclusions, global exclusions from one customer (central) to another? There are a lot of settings we have to configure at every Customer for Server-/EndpointProtection / MDR. Thanks,

I can understand wanting to log people off when they are idle. But this is just too much. If' I'm logged into a firewall via Central, reading an article and a competitor's firewall trying to address an issue between the two, it's not unusual that…

Hi i want to automatically schedule and send logs and report. I need to receive these reports (Report/Events Report) every weekly/month It is possible? Thank you Roberto

Hey all, I've been wrangling with Sophos Central Partner roles. Previously our Project Managers have held the Partner Super Admin role, this was required because they are regularly deploying Sophos Firewalls to clients and need to add a Central Super…

Hi team, My customer applies for a free trial of sophos central with a corporate email address. After the trial period ends, can the customer cancel the central account? Because the customer doesn't want the company mailbox to be exposed outside.

Hello Community, I've about 22 devices XG Firewalls in my organisation, which I'm managing through Sophos Central (Just firewalls no other Central Services are being used). Now My concern is can anyone else with a Sophos Central ID add and manage…

I want to apply a license key to my account After I click Apply License Key, and enter your key and click Apply. I can see ： license.activate._dynamic_.error.undefined. What I need to do? Thank you

Hello, since October 10th we see almost daily (concurrent) lockouts of one or multiple firewalls from Sophos Central. Often even multiple times each day. As the firewalls are distributed around the world with different internet connection this can not…

Usually when this happens, there's an gateway outage or a power outage of some kind. However, I checked in on the site and no one reports any issues. I remoted into the site and logged directly into the appliance - everything *looks* normal, and central…

Hello, I have since last week the problem that my customers are not loaded. Only an hourglass comes. What is the reason for this?

I have installed sophos intercept X advance with XDR on a apple computer of a client. After the installation i let it make a full scan like always do. To my surprise the client called me, that there was a mallware detected on his computer. The dashboard…

Hi guys, recently I have to login twice into Central, when I want to access "Partner Dashboard" for example. Anybody else with this issue? I am using Firefox, tested this in Edge also. Login email -> Password -> Landing page appears. Clicking on Partner…

Hi, I would like to know if it is possible to show my Sophos Central Firewall customer information on the Sophos Central Dashboard (Partner Dashboard). I do see the information about my Sophos Central customer license usage but the Sophos Central -…

The recent facelift is in need of attention from the web development group. I repeatedly open the wrong firewall because the list moves around as alert/notification icons get re-drawn. The font size is too large and I can't read any useful info in…