• Partner portal federated authentication

    DavidSain
    DavidSain
    If I configure the partner site for authentication against Entra ID (formerly Azure AD), will local accounts still work? Asking in the event there is a communications issue with Microsoft. What happens if there are duplicate user names? I'm manually configured…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Firewall Transaction Details | STATUS: FAILED | EVENT : UPDATE "statusmessage": "record exists"

    SGH
    SGH
    Using Sophos Central Firewall Management to make changes to multiple XGS136 (SFOS 20.0.0 GA-Build222) The Tasks Queue are failed: Firewall Transaction Details ID : 123 | STATUS: FAILED | EVENT : UPDATE ExampleApplicationFilter (Update app filter policy…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • I need serious response (Case Number: 07133660) and complaint to a support

    LR Capital
    LR Capital
    Hi, Since new licenses were failed to apply, I raised a case to support at 11AM HKT on 5th Dec. I got response at 1:21PM, and I provided required License Keys and failure screen for your reference at 3:52 PM on 5th Dec. I wait for 24 hr without…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central SMS alerts

    Jonas Stadler
    Jonas Stadler
    Hello everyone, is there a built-in option to get SMS-messages for Sophos Central alerts?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • XGS on Central

    Zane Donaldson
    Zane Donaldson
    Hi All, I was an XG customer several years back, and I remember that if I chose to manage my XG units via Sophos Central, the local administration interface was no longer available. Is this still the case? I am in the middle of deploying my new XGS…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Self-service User receiving DLP alerts

    Lauro Cesar Passos Ramos
    Lauro Cesar Passos Ramos
    Hello! After one of my users logged on to the "Self-service Portal" it started receiving policy alerts. I could not figure it out how to solve this besides disabling the " Send me email alerts" button.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central not showing any customers

    Unitrust Soluções em TI
    Unitrust Soluções em TI
    Hello everyone, Just logged in our Sophos Central Partner Dashboard and all my customers are gone. There any problem reported about this?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Hide MDR Product to Custom Role

    ptho
    ptho
    Hi Sophos, I've created a new Custom Role in the Sophos Central portal, with no permissions but 'Help desk' access to the Endpoint Protection product. However, for anyone within this role they still see the MDR Product control panel on the left-hand…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • We can no longer access the dashboard

    Chriz
    Chriz
    Hello, we have been unable to access the Partner Dashboard since today. We can't access any customers, firewalls etc. We cannot record a ticket. We are completely isolated. What can we do?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central Partner - Best Practices for Global Templates

    DavidSain
    DavidSain
    As a partner, for endpoint protection, it's quick and easy to add, under Global Templates, a template and within that, Global Settings or Base Policies and allow/deny things across our customer base. However this isn't conducive for customer specific…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Delete directory service

    Dennis Haschke
    Dennis Haschke
    Hi, is it possible to delete a directory service? Regards Dennis
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Configuring multiple Google Workspace SSO

    HappyBeats
    HappyBeats
    Hello All, We are planning to implement SSO for Sophos Central admin authentication using our two separate Google Workspace domains. I had some questions on the best way to configure this access: Is it possible to configure two Google Workspace…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • have a Partner's account but every time i try to login with my Sophos Id and claim my Firewall in the Partner's Dashboard. It always give me this error after I sign in:

    cobranet cobranet
    cobranet cobranet
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Send test mail from Sophos Central

    Arris
    Arris
    I cannot find any way to send a test mail from Sophos Central.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Discrepancy in licensing usage x devices x users protected

    Gabriel Doring
    Gabriel Doring
    Hello, We have a Client that has 1400 licenses for Intercept X Advanced, and is using 1284 . What is not making sense is this: We have 1442 active devices, not counting Servers. How can this be? I tried to make sense of this, but I wasn't…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Cloud Endpoint Grouping

    Brian B
    Brian B
    So we install our clients to go to a specific group depending on dept. the user is in. Is it possible to move them to another group either with command line or api? I know I can do it in the cloud management, just though it might be easier to do it automatically…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Threat Analysis Center email alerts

    Gerald Horn
    Gerald Horn
    We are using Sophos Central Endpoint Security and is there a way to send email alerts from the alerts generated by the Sophos Threat Analysis Center? Thanks.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Audit logs - license transfers not logged

    LHerzog
    LHerzog
    License Transfer events should appear in the audit log. Currently it doesn't.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • CM missing mail and application reporting functions in firewall tab.

    rfcat_vk
    rfcat_vk
    Hi folks, I know this should have been commented on during the EAP and I missed the opportunity. I was exploring the firewall reporting after having had a fix applied to my CM account earlier today and found that there is no email or application reporting…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Can't create Sophos Central Account

    ali turki
    ali turki
    hello I tried to create Sophos central account to try Sophos XG Firewall trial, But I never get email to activate my account. my email is GMAIL, I got trial serial number , But I cant create sophos central account to claim my Trial. thanks alot
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • How to restore the white background?

    rfcat_vk
    rfcat_vk
    Hi folks, I cannot find a way of restore the CM to the whiter background, there current black is not user friendly in my opinion. The colour scheme looks fantastic with a black background but colour schemes do not always make usage enjoyable. Ian…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • not able to login in Sophos Central

    Santosh Mule
    Santosh Mule
    Hello Team, We are facing login challenges with Sophos Central Login
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Problems with Device Migration in Sophos Central

    v1t4l1
    v1t4l1
    Hello, I have an issue with migrating devices to another organizational unit in Sophos Central. I've tried using Postman for this. It works when I want to move all devices from one unit to another, but when I try to move only a specific group of devices…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • An Error When try to manage firewall from sophos central

    Abdallah Hussein Abdel Dayem
    Abdallah Hussein Abdel Dayem
    Hello to all , i have an error when try to manage firrewall from central it give me " the firewall is not responding to the login request as fast as expected. please wait a while and try again, or check that the firewall is not experiencing any internet…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Access Points offline

    JosefBergmann
    JosefBergmann
    Hi, today all access points (myself and customers) are marked as offline in Sophos Central wireless but thankfully are still working. Are there any troubles in central (EU)?
    • over 1 year ago
    • Sophos Central
    • Discussions
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