• Sophos Central Partner roles - NFR tenant

    etons rawi
    etons rawi
    Hey all, I've been wrangling with Sophos Central Partner roles. Previously our Project Managers have held the Partner Super Admin role, this was required because they are regularly deploying Sophos Firewalls to clients and need to add a Central Super…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Power Dashboards for Sophos Central

    richa chada
    richa chada
    I'm wondering if anyone has ever seen a Power BI Dashboard out there for Sophos Central? For some of the reports https://vshare.onl/ , I would consider of Executive summary level and I would like to get them in front of some other folks without needing…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Mail alert Virus detection

    LHerzog
    LHerzog
    Simple question but I cannot find the setting in Central: Where can I enable mail notification for virus found on endpoint? Currently Sophos Central is sending mails mostly for things we don't care about. If malware was found - total silence, not…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • How to Backup Recovery Keys

    Nikola
    Nikola
    HI all, Is it possible to perform "bulk backup" of all recovery keys from Sophos Central? or Is there any option to retrieve it using API so we can create a script and retrieve keys one by one? We had a situation that laptop was protected and…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • How to cancel the account after the sophos central trial period ends

    Hongbo Xia
    Hongbo Xia
    Hi team, My customer applies for a free trial of sophos central with a corporate email address. After the trial period ends, can the customer cancel the central account? Because the customer doesn't want the company mailbox to be exposed outside.
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Bug with Email Security SSP and Central Admin Console sessions

    Robert Whitehead
    Robert Whitehead
    Feature and severity: Logging into Central admin console after logging into Sophos Central Email Security self service portal // Minimal Summary: Self service portal session cookie prevents access to central admin console Observed behavior: If I have…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Central Seems to be Down in New York, USA

    JeffCooper
    JeffCooper
    Hi, Just lost central.sophos.com.
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Intercept X License Subscription

    Hongbo Xia
    Hongbo Xia
    Hi team, We subscribed to Intercept X on sophos central. The initial purchase authorization date was January 6, 2021. Recently, we renewed the license, as shown in the figure below. Then, if after December 17, 2022, will the newly renewed license…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • No Mobile option in Central

    Kris Jorgensen
    Kris Jorgensen
    Hi there. Just started a trial with the express intention of testing the MDM functionality (Mobile). However, it does not show up as an option in my portal?
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Is Sophos Central free?? Locked out do to authentication issue after activating Sophos Central Trial account.

    alan weir
    alan weir
    With the AP access points going EOL next year, users are saying that they will only be managed through Sophos Central if using the XG firewall. People here say it's free, but customer support wants me to "chat" with them over price, I'm a home user so…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Access to Sophos Central admin console

    Zaharan Safwan
    Zaharan Safwan
    Hi Team, I have installed Sophos endpoint for around 30 machines in our company. I'm just wondering how to get access to Sophos central admin console as I want centrally manage the devices. Can someone please suggest? Thank You
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Change the language for all my users ?

    Fabien ZIZEK
    Fabien ZIZEK
    Can I change the language on the ' ">central.sophos.com/.../self-service" for all employees from the administrator console? For the moment this is not possible ! I dont find the option to do it on one click.
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Role group permission within endpoint protection

    Akira Kato
    Akira Kato
    Hello, When creating a new role group, you can select endpoint protection as a product (among others) but is there a way to be more granular? I would like to grant a user access to data loss prevention logs and reports but not other areas of endpoint…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • A bug in CM

    rfcat_vk
    rfcat_vk
    Hi folks, while experimenting with the XG V19.5 GA I found a little bug in CM display. I have two XGs, XG115W main firewall and a software version as a test XG (see signature for details). The issue is while resolving the test machine access to the…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Migrate computers in a computer group to different sub-estate

    ldbeaudoin
    ldbeaudoin
    Hi, We migrated hundred of workstation to Sophos Central and now realise that we will need to add sub-estates. Is there an easy way to migrate the computers from one sub-estate to another one ? Thank you
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Recording Information against a customer account

    RussellDodson
    RussellDodson
    Hi, I s there anyway to record notes and information against a customer's estate in Sophos Central? We manage multiple customers / sub-estates via the Sophos Central Enterprise Console, monitoring for certain alerts etc. It would be useful to have somewhere…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Unlink super-admin account from Central account to add it to another Sophos Central account

    Miguel Hernandez4
    Miguel Hernandez4
    Hello, We have a productive Sophos Central environment and one of our team members created a Sophos Central free trial account for lab purposes. Now we need that the email used for the super-admin user in the free-trial environment to be released…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Managing Firewalls with Sophos Central

    Ajay Sharma1
    Ajay Sharma1
    Hello Community, I've about 22 devices XG Firewalls in my organisation, which I'm managing through Sophos Central (Just firewalls no other Central Services are being used). Now My concern is can anyone else with a Sophos Central ID add and manage…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • license.activate._dynamic_.error.undefined

    bin zhou
    bin zhou
    I want to apply a license key to my account After I click Apply License Key, and enter your key and click Apply. I can see : license.activate._dynamic_.error.undefined. What I need to do? Thank you
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Sophos Central Enterprise Features

    Ahmed Fahmy1
    Ahmed Fahmy1
    Hello, Can Super admin in Sophos Central Enterprise view all reports & Logs of all organization's 2- In From Sophos Central Enterprise Polices &Template in policy Peripheral control add Exemptions of USB and push it to all OU Note : Polices…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Frequent disconnects of firewalls (located worldwide) from Sophos Central

    BeEf
    BeEf
    Hello, since October 10th we see almost daily (concurrent) lockouts of one or multiple firewalls from Sophos Central. Often even multiple times each day. As the firewalls are distributed around the world with different internet connection this can not…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • XGS87 not reporting to Central

    pehra fano
    pehra fano
    Usually when this happens, there's an gateway outage or a power outage of some kind. However, I checked in on the site and no one reports any issues. I remoted into the site and logged directly into the appliance - everything *looks* normal, and central…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Would it be possible to show my Sophos Central Firewall customers information on the Sophos Central Dashboard

    Daan Heijmans1
    Daan Heijmans1
    Hi, I would like to know if it is possible to show my Sophos Central Firewall customer information on the Sophos Central Dashboard (Partner Dashboard). I do see the information about my Sophos Central customer license usage but the Sophos Central -…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Sign-in with Microsoft is temporarily unavailable. Please try again

    Ahmet Cilo
    Ahmet Cilo
    I've been trying to get a password by screen of forget password for loging "Sophos Admin Central" since yesterday. I've taken A verification code by the mail address, but at the next step, the Microsoft 2FA verification screen (I sent it in the attachment…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • How to know from logs that the detected virus had been cleaned successfully

    John Zack1
    John Zack1
    Hi, team, I am new to Sophos, and now working to load Sophos log data into a SIEM platform. Currently the logs loaded are sth like: ThreatInstanceID: "538983" ThreatType: "1" FirstDetectedAt: "2022-09-27 19:11:05.0" ThreatSubType: "0" Priority: "500…
    • over 2 years ago
    • Sophos Central
    • Discussions
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