Hi support,
I try to reset password and received a code at my mail and verified successful.
But I enter the new password it loop infinity and said it authen failed.....see pic attached.
please help!!!
Is it possible to create a custom role for a user who can manage only Mobile product but he can create users too?
I created a user and assigned the custom role below but he can't create users.
Hi, this is a question to the Sophos team.
I'd like to have a firewall license overview and see the start and expiry dates. I wonder why this is shown in the useless format like
" 2 months ago " or " in a month "
so I need to put my mouse over every…
Hi,
We are detecting that the online paremeter in the endpoint API is empty, anyone knows how to fix this?
Or is there any other way to know if an endpoint is online?
Thank you in advanced everyone!
Is it possible to scan all computers and servers through the central administration software, or should a new policy be created for scanning depending on how I want to schedule time. In the old system, which was the sophos enterprise console, there was…
On Friday 8 march at approx 11:00 AEDT (00:00 UTC) I got a notification in Central that it was under maintenance, which I figured would explain why i couldn't see any end-points, there were no Alarms (i always have a few Low alarms) nor run Account Health…
Hi
When I try to create a new customer' I'm getting this message:
"Failed to process submitted information. Please check that data is valid."
Any idea why?
Than'x
Shay
Hi Sophos Team,
I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions.
Error Message: Authentication failed. Please check your credentials and try again…
Hi, We are trying to add DUO as an Identity Provider, It has 2 ways to do it by SAML and OpenID, but in Sophos Central there is no way to setup a generic SAML identity provider, It is just AD and Microsoft products, and talking about OpenID you are using…
Hi there,
we've client with Sophos Intercept X installed and figuring the Heartbeat-Feature within our Sophos XG 135 out.
My "problem" is, that our Windows Clients are recognized as "username@domain.tld", if i view the "Current activities" in the…
Hallo,
ich kann mich am Sophos Central
https://central.sophos.com/manage/login
nicht mehr anmelden.
Wenn ich das Kennwort zurücksetzen will erhalte ich den Verification code. Dieser wird aktzeptiert.
Beim Passwort ändern erscheint dann:
Authentifizierung…
I would like to create the customer role of an admin. Policies should only apply to the assignment. Only if I do this I can't add any peripheral devices as an exception.
The policies must also be able to be edite or i'm wrong. Is there a way to allow…
Hello,
so far i havent been able to get email alerts from Sophos Central as i would like to. Only alerts i am getting are basicly from firewall when gateway is up and down and those are actually low and high alerts.
Why i am not getting alerts about…
Within Sophos Central, i can see my firewall in "Firewall Management - Firewalls," however it does not show under licensing, and trying to claim it when in the licensing interface, it says that I've already claimed the firewall.
HI Support,
As per the below screenshot, I have only PartnerReadOnly access but when I click to “Settings and Policies” nothing is displayed – see 2 nd screenshot below.
Hello,
I am trying to create a case from the threat analysis center. But when I go to the "Cases" section, the "Create a Case" button is missing. Also, when I go to the "Detection Section", I choose a threat, and then click on create a case, but under…
Hello, When I registered my firewall, I made a mistake: I put as Company Info my office's work, but I think that this maybe could cause me some problems with my boss:
As second work, I'm starting a mini company to offer networking and cyber support…
When I checked the Early Access Programs within Sophos Central it appears that they are no longer available. I have joined the Server Protection program that expires in 2099, but it's not listed as available to join anymore. Neither Endpoint Security…
Hey everyone,
Looking for insights into Sophos best practices regarding administrative separation within a tenant. Is there a way to create an admin (or multiple...) who can manage only a specific group of computers/servers?
If not, what's the recommended…
Hi everyone,
Partner here. I am currently facing a challenge and would appreciate any insights or guidance you can provide.
Trying to figure out if a customer/tenant is using Sophos MDR just by using API calls, but hitting a wall. Any tricks or ideas…