• sophos central reset password infinity loop

    OPS Support
    OPS Support
    Hi support, I try to reset password and received a code at my mail and verified successful. But I enter the new password it loop infinity and said it authen failed.....see pic attached. please help!!!
    • 8 months ago
    • Sophos Central
    • Discussions
  • Custom role

    Gianluca Maistri
    Gianluca Maistri
    Is it possible to create a custom role for a user who can manage only Mobile product but he can create users too? I created a user and assigned the custom role below but he can't create users.
    • 8 months ago
    • Sophos Central
    • Discussions
  • Central Firewall Licensing - Start and expiry date useless

    LHerzog
    LHerzog
    Hi, this is a question to the Sophos team. I'd like to have a firewall license overview and see the start and expiry dates. I wonder why this is shown in the useless format like " 2 months ago " or " in a month " so I need to put my mouse over every…
    • 8 months ago
    • Sophos Central
    • Discussions
  • Sophos Central API - How to detect online endpoints with API

    Adrian Estevez
    Adrian Estevez
    Hi, We are detecting that the online paremeter in the endpoint API is empty, anyone knows how to fix this? Or is there any other way to know if an endpoint is online? Thank you in advanced everyone!
    • 9 months ago
    • Sophos Central
    • Discussions
  • Unable to login on sophos Central and failed to reset password

    Zeon Chan
    Zeon Chan
    Dear Support Please help. It said authentication failed. please check your credentials and try again.
    • 8 months ago
    • Sophos Central
    • Discussions
  • new threat analysis center not loading. old one does

    LHerzog
    LHerzog
    New features new problems. Known issue?
    • Answered
    • 9 months ago
    • Sophos Central
    • Discussions
  • Scanning PC(Servers) on Sophos Central

    Enes Morina
    Enes Morina
    Is it possible to scan all computers and servers through the central administration software, or should a new policy be created for scanning depending on how I want to schedule time. In the old system, which was the sophos enterprise console, there was…
    • Answered
    • 8 months ago
    • Sophos Central
    • Discussions
  • Multiple issues in Central

    Justin Gillfeather
    Justin Gillfeather
    On Friday 8 march at approx 11:00 AEDT (00:00 UTC) I got a notification in Central that it was under maintenance, which I figured would explain why i couldn't see any end-points, there were no Alarms (i always have a few Low alarms) nor run Account Health…
    • Answered
    • 9 months ago
    • Sophos Central
    • Discussions
  • can not open new customer

    Shay Hanya
    Shay Hanya
    Hi When I try to create a new customer' I'm getting this message: "Failed to process submitted information. Please check that data is valid." Any idea why? Than'x Shay
    • Answered
    • 10 months ago
    • Sophos Central
    • Discussions
  • Authentication failed. Please check your credentials and try again.

    Enrich Cosmo
    Enrich Cosmo
    Hi Sophos Team, I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. Error Message: Authentication failed. Please check your credentials and try again…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Unable to add a generic SAML Identity Provider or and OpenID Identity Provider

    Mir Uddin
    Mir Uddin
    Hi, We are trying to add DUO as an Identity Provider, It has 2 ways to do it by SAML and OpenID, but in Sophos Central there is no way to setup a generic SAML identity provider, It is just AD and Microsoft products, and talking about OpenID you are using…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Change Sophos Heartbeat-Userdomain?

    bmu
    bmu
    Hi there, we've client with Sophos Intercept X installed and figuring the Heartbeat-Feature within our Sophos XG 135 out. My "problem" is, that our Windows Clients are recognized as "username@domain.tld", if i view the "Current activities" in the…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Anmeldung am Sophos Central nicht möglich

    Tobias Schubert1
    Tobias Schubert1
    Hallo, ich kann mich am Sophos Central https://central.sophos.com/manage/login nicht mehr anmelden. Wenn ich das Kennwort zurücksetzen will erhalte ich den Verification code. Dieser wird aktzeptiert. Beim Passwort ändern erscheint dann: Authentifizierung…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Adjust Customer Role

    Marco de Maria
    Marco de Maria
    I would like to create the customer role of an admin. Policies should only apply to the assignment. Only if I do this I can't add any peripheral devices as an exception. The policies must also be able to be edite or i'm wrong. Is there a way to allow…
    • 11 months ago
    • Sophos Central
    • Discussions
  • email alerts from Central

    Jakub Kavka
    Jakub Kavka
    Hello, so far i havent been able to get email alerts from Sophos Central as i would like to. Only alerts i am getting are basicly from firewall when gateway is up and down and those are actually low and high alerts. Why i am not getting alerts about…
    • 11 months ago
    • Sophos Central
    • Discussions
  • Central Shows firewall in firewalls, but not in licensing

    Daniel Fehrenbach
    Daniel Fehrenbach
    Within Sophos Central, i can see my firewall in "Firewall Management - Firewalls," however it does not show under licensing, and trying to claim it when in the licensing interface, it says that I've already claimed the firewall.
    • Answered
    • 11 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Plugin for Kaseya X (10)

    Tobias Foppen1
    Tobias Foppen1
    Plugin to be created for Kaseya X (10)
    • 11 months ago
    • Sophos Central
    • Discussions
  • issue with onboarding new clients

    Herbert Ngu
    Herbert Ngu
    HI Support, As per the below screenshot, I have only PartnerReadOnly access but when I click to “Settings and Policies” nothing is displayed – see 2 nd screenshot below.
    • 11 months ago
    • Sophos Central
    • Discussions
  • Unable to login to Sophos Central

    Al Araba
    Al Araba
    i cannot login my Sophos dashboard almost 1 month i don't now what is the issue
    • 11 months ago
    • Sophos Central
    • Discussions
  • Can not create a case from Threat Analysis Section or from detections section

    Yoni26
    Yoni26
    Hello, I am trying to create a case from the threat analysis center. But when I go to the "Cases" section, the "Create a Case" button is missing. Also, when I go to the "Detection Section", I choose a threat, and then click on create a case, but under…
    • 11 months ago
    • Sophos Central
    • Discussions
  • Change company name on Sophos Central

    Albert_Cutrona
    Albert_Cutrona
    Hello, When I registered my firewall, I made a mistake: I put as Company Info my office's work, but I think that this maybe could cause me some problems with my boss: As second work, I'm starting a mini company to offer networking and cyber support…
    • 11 months ago
    • Sophos Central
    • Discussions
  • Current state of the EAPs?

    alan weir
    alan weir
    When I checked the Early Access Programs within Sophos Central it appears that they are no longer available. I have joined the Server Protection program that expires in 2099, but it's not listed as available to join anymore. Neither Endpoint Security…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Not able to create PIN sophos cloud

    Rakesh Maharjan
    Rakesh Maharjan
    HI Support, When i try to create 6 digit pin for Cloud below error coming Invalid PIN format
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Best Practices for Administrative Separation within a Tenant

    ll-ben
    ll-ben
    Hey everyone, Looking for insights into Sophos best practices regarding administrative separation within a tenant. Is there a way to create an admin (or multiple...) who can manage only a specific group of computers/servers? If not, what's the recommended…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Check MDR status of tenant / customer using API

    ll-ben
    ll-ben
    Hi everyone, Partner here. I am currently facing a challenge and would appreciate any insights or guidance you can provide. Trying to figure out if a customer/tenant is using Sophos MDR just by using API calls, but hitting a wall. Any tricks or ideas…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • View related content throughout Sophos Central
  • More
  • Cancel
<>