On Friday 8 march at approx 11:00 AEDT (00:00 UTC) I got a notification in Central that it was under maintenance, which I figured would explain why i couldn't see any end-points, there were no Alarms (i always have a few Low alarms) nor run Account Health…

Hi When I try to create a new customer' I'm getting this message: "Failed to process submitted information. Please check that data is valid." Any idea why? Than'x Shay

Hi Sophos Team, I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. Error Message: Authentication failed. Please check your credentials and try again…

Hi, We are trying to add DUO as an Identity Provider, It has 2 ways to do it by SAML and OpenID, but in Sophos Central there is no way to setup a generic SAML identity provider, It is just AD and Microsoft products, and talking about OpenID you are using…

Hi there, we've client with Sophos Intercept X installed and figuring the Heartbeat-Feature within our Sophos XG 135 out. My "problem" is, that our Windows Clients are recognized as "username@domain.tld", if i view the "Current activities" in the…

Hallo, ich kann mich am Sophos Central https://central.sophos.com/manage/login nicht mehr anmelden. Wenn ich das Kennwort zurücksetzen will erhalte ich den Verification code. Dieser wird aktzeptiert. Beim Passwort ändern erscheint dann: Authentifizierung…

I would like to create the customer role of an admin. Policies should only apply to the assignment. Only if I do this I can't add any peripheral devices as an exception. The policies must also be able to be edite or i'm wrong. Is there a way to allow…

Hello, so far i havent been able to get email alerts from Sophos Central as i would like to. Only alerts i am getting are basicly from firewall when gateway is up and down and those are actually low and high alerts. Why i am not getting alerts about…

Within Sophos Central, i can see my firewall in "Firewall Management - Firewalls," however it does not show under licensing, and trying to claim it when in the licensing interface, it says that I've already claimed the firewall.

Plugin to be created for Kaseya X (10)

HI Support, As per the below screenshot, I have only PartnerReadOnly access but when I click to “Settings and Policies” nothing is displayed – see 2 nd screenshot below.

i cannot login my Sophos dashboard almost 1 month i don't now what is the issue

Hello, I am trying to create a case from the threat analysis center. But when I go to the "Cases" section, the "Create a Case" button is missing. Also, when I go to the "Detection Section", I choose a threat, and then click on create a case, but under…

Hello, When I registered my firewall, I made a mistake: I put as Company Info my office's work, but I think that this maybe could cause me some problems with my boss: As second work, I'm starting a mini company to offer networking and cyber support…

When I checked the Early Access Programs within Sophos Central it appears that they are no longer available. I have joined the Server Protection program that expires in 2099, but it's not listed as available to join anymore. Neither Endpoint Security…

HI Support, When i try to create 6 digit pin for Cloud below error coming Invalid PIN format

Hey everyone, Looking for insights into Sophos best practices regarding administrative separation within a tenant. Is there a way to create an admin (or multiple...) who can manage only a specific group of computers/servers? If not, what's the recommended…

Hi everyone, Partner here. I am currently facing a challenge and would appreciate any insights or guidance you can provide. Trying to figure out if a customer/tenant is using Sophos MDR just by using API calls, but hitting a wall. Any tricks or ideas…

Hello, Since last friday I cannot login to sohos Central. After entering my sophos Id and password, I dont'receive the code SMS and I land to a black page. I tried both on my company and my home network, in order to exclude firewall problems, disabled…

If I configure the partner site for authentication against Entra ID (formerly Azure AD), will local accounts still work? Asking in the event there is a communications issue with Microsoft. What happens if there are duplicate user names? I'm manually configured…

Using Sophos Central Firewall Management to make changes to multiple XGS136 (SFOS 20.0.0 GA-Build222) The Tasks Queue are failed: Firewall Transaction Details ID : 123 | STATUS: FAILED | EVENT : UPDATE ExampleApplicationFilter (Update app filter policy…

Hi, Since new licenses were failed to apply, I raised a case to support at 11AM HKT on 5th Dec. I got response at 1:21PM, and I provided required License Keys and failure screen for your reference at 3:52 PM on 5th Dec. I wait for 24 hr without…

Hello everyone, is there a built-in option to get SMS-messages for Sophos Central alerts?

Hi All, I was an XG customer several years back, and I remember that if I chose to manage my XG units via Sophos Central, the local administration interface was no longer available. Is this still the case? I am in the middle of deploying my new XGS…

Hello! After one of my users logged on to the "Self-service Portal" it started receiving policy alerts. I could not figure it out how to solve this besides disabling the " Send me email alerts" button.