Hello, When I registered my firewall, I made a mistake: I put as Company Info my office's work, but I think that this maybe could cause me some problems with my boss: As second work, I'm starting a mini company to offer networking and cyber support…

When I checked the Early Access Programs within Sophos Central it appears that they are no longer available. I have joined the Server Protection program that expires in 2099, but it's not listed as available to join anymore. Neither Endpoint Security…

HI Support, When i try to create 6 digit pin for Cloud below error coming Invalid PIN format

Hey everyone, Looking for insights into Sophos best practices regarding administrative separation within a tenant. Is there a way to create an admin (or multiple...) who can manage only a specific group of computers/servers? If not, what's the recommended…

Hello, Since last friday I cannot login to sohos Central. After entering my sophos Id and password, I dont'receive the code SMS and I land to a black page. I tried both on my company and my home network, in order to exclude firewall problems, disabled…

Hi, Since new licenses were failed to apply, I raised a case to support at 11AM HKT on 5th Dec. I got response at 1:21PM, and I provided required License Keys and failure screen for your reference at 3:52 PM on 5th Dec. I wait for 24 hr without…

Hello everyone, is there a built-in option to get SMS-messages for Sophos Central alerts?

Hi Sophos, I've created a new Custom Role in the Sophos Central portal, with no permissions but 'Help desk' access to the Endpoint Protection product. However, for anyone within this role they still see the MDR Product control panel on the left-hand…

Hi, is it possible to delete a directory service? Regards Dennis

Hello All, We are planning to implement SSO for Sophos Central admin authentication using our two separate Google Workspace domains. I had some questions on the best way to configure this access: Is it possible to configure two Google Workspace…

I cannot find any way to send a test mail from Sophos Central.

Hello, We have a Client that has 1400 licenses for Intercept X Advanced, and is using 1284 . What is not making sense is this: We have 1442 active devices, not counting Servers. How can this be? I tried to make sense of this, but I wasn't…

So we install our clients to go to a specific group depending on dept. the user is in. Is it possible to move them to another group either with command line or api? I know I can do it in the cloud management, just though it might be easier to do it automatically…

We are using Sophos Central Endpoint Security and is there a way to send email alerts from the alerts generated by the Sophos Threat Analysis Center? Thanks.

License Transfer events should appear in the audit log. Currently it doesn't.

hello I tried to create Sophos central account to try Sophos XG Firewall trial, But I never get email to activate my account. my email is GMAIL, I got trial serial number , But I cant create sophos central account to claim my Trial. thanks alot

Hi folks, I cannot find a way of restore the CM to the whiter background, there current black is not user friendly in my opinion. The colour scheme looks fantastic with a black background but colour schemes do not always make usage enjoyable. Ian…

Hello Team, We are facing login challenges with Sophos Central Login

Hello, I have an issue with migrating devices to another organizational unit in Sophos Central. I've tried using Postman for this. It works when I want to move all devices from one unit to another, but when I try to move only a specific group of devices…

Hi, today all access points (myself and customers) are marked as offline in Sophos Central wireless but thankfully are still working. Are there any troubles in central (EU)?

Hello Team, Could you please share the Sophos Central CIS Benchmarks pdf for hardening Sophos Central?

Sophos Central is telling me we have a machine with Tamper Protection off but it can't show me which one and (click on device in the report and it show me a list of machines with any protection off but it's a list of zero machines. Click automatically…

Service unavailable or 502 Bad Gateway when calling https://central.sophos.com Germany region. Some devices do not get Heartbeat. Any known issues with Central? Status page says: all fine

Hi, we wanted to use Sophos Data lake scheduled queries to check periodically if our HW and SW inventory database is up to date. We noticed that not a lot of HW info about endpoints is populated to the Data Lake with hydration queries but it can be…

We onboarded a new client with a large Azure list of users. The tenant sync with on prem AD and they sync everything. I am trying to get my head around Sophos syncing based on Group ID or group filter. We really only need about 50 mb's synced. The way…