Hello, We got many customers with fully configurated firewalls, no groups in use currently. We want to bundle all customers into a group that contains a policy with URL-exceptions. We hope that this would only add them, and wont touch configurations…

I used to search computers by writing the group name in the searchbar in the computers tab, but in the new computers and servers tab it does not work. Is there a way to still search by group? We have thousands of endpoints and I only manage some departments…

We've been synching between Sophos Central and MS Entra for a couple years now without issue. A couple days ago, MS sends an alert stating that the Enterprise App that was created for this synch is using ADAL and needs to be migrated to MSAL. After jumping…

Hello, I am using trial Endpoint for checking solution. I want to check allowing app (whitelisting) function. I found some explanation it can be done through Sophos Central setting Unfortunately, I cannot use phone camera in office because of…

1) Please mark several computer/server objects and enable “Change group” as a function, otherwise this is very tedious when dealing with many computers. I can't find any other suitable way to carry out such moving actions (with filters) in bulk than individually…

Hello Team, I'm unable to login sophos central account with my username "laxmanbisht@vlsfinace.com" due to this I'm usable to register my firewall and going to live with XGS hardware.

Hello there, I'd like to know how I can enable backup in Sophos Central so that we can back up our policies, events (generated by our endpoints), and anything else that has been saved within Sophos. Any help much appreciated. Kind regards, …

Hi Sophos, On the Sensor Location pane of the dashboard I have an Endpoint showing as being in a country I wouldn't expect it to be. I'm not immediately concerned with the above fact, but I'm interested in knowing how Sophos calculates the location…

I am trying to download an endpoint installer from sophos central, but after I click on Download Complete Windows Installer the download does not start and the page returns to the dashboard. Is there any other way to download the installer? if not…

When modifying one of our custom roles in Sophos Central for our IT Helpdesk staff, we wanted to allow one of them to do a directory sync from within "Directory Service" under the the e-mail protection settings. When I grant the custom role "Full" access…

I've a sophos central account without subscription. But I want to use my email address another central account add user role as like as super admin. Is that possible? If possible, How to deploy this?

We have been receiving alerts indicating that a device has been detected as a duplicate. We would like to understand the cause of this duplication in Sophos, especially since the device has the same ID and user associated with it. Additionally, could…

Buenos dias Tengo una duda sobre como hacer la integracion de un fortigate con sophos central, he leido la documentacion una y otra ves pero no me queda claro como es la configuracion de la maquina virtual a la que se hace referencia en el paso a paso…

I’m facing issues where Sophos is not triggering alerts for certain security events that I believe should be flagged. Despite having the correct alert settings configured and running routine scans, some critical threats or suspicious activities are not…

Your published downtime is stated to begin at Saturday 1:00am UTC, which is Friday, 8pm CST, it's 10AM on Friday and Sophos Central is offline.

Hi guys, I have been receiving this alert in my email for a few days now. I checked the logs and in Sophos Central, the synchronization is completed successfully, but the alert still appears. Does anyone have any idea what procedures to follow to resolve…

Hi, The Link to the Sophos AD Sync Installer does not work anymore.

Hello all, I have a problem login on to Sophos Central. My username and password is accepted, and so is the email received code and my pin. On the next screen I'm asked to verify my device, presenting a QR code asking me to scan the QR code and enter…

Dear Support, We have issue to login in central Sophos, Verification Code via email is deplayed. Could you please help ? Regards, Diamondra

Our company Ace Money Transfer is using Wazuh as a SIEM and a sophos firewall. We want to send wazuh logs to sophos for it's XDR capabilities. Right now, i am trying the free trial to see if there'a a way to integrate wazuh and send logs to Sophos.

Hi everyone, After the Crowdstrike update issues last week, we're conscious that a similar faulty update with Sophos could impact us as well, given all endpoint security software naturally needs kernel-level access to do its job. We're now looking…

Hi, I am trying to migrate an endpoint from one tenant to another, each request I have sent sits pending then fails after a few minutes. on the sending Tenant I am getting 'reason': 'Error (400)' On the receiving Tenant I am getting 'reason': 'Endpoint…

This is the most useless message. Where in Central can you view what specific applications are in quarantine? On the rare occasions where it does actually list the file as an alert, you can't even issue an instruction via Central to remove the offending…

Hello everyone, are there currently any problems with the detection page? The last detection I am seeing now is from yesterday 1 PM. Usually i see a lot of 4625 (failed logins) in the morning. Best regards, Jonas

I have noticed this in Firefox quite a few times in the past. I log in to Central, after successful MFA I may see the username / passwort prompt again. If I simply reload the page at that stage, I'll see the dashboard. Second issue: after login, I…