Hello, I am using trial Endpoint for checking solution. I want to check allowing app (whitelisting) function. I found some explanation it can be done through Sophos Central setting Unfortunately, I cannot use phone camera in office because of…

Hello Team, I'm unable to login sophos central account with my username "laxmanbisht@vlsfinace.com" due to this I'm usable to register my firewall and going to live with XGS hardware.

I've a sophos central account without subscription. But I want to use my email address another central account add user role as like as super admin. Is that possible? If possible, How to deploy this?

Hello all, I have a problem login on to Sophos Central. My username and password is accepted, and so is the email received code and my pin. On the next screen I'm asked to verify my device, presenting a QR code asking me to scan the QR code and enter…

Dear Support, We have issue to login in central Sophos, Verification Code via email is deplayed. Could you please help ? Regards, Diamondra

Hello Support, I have recently received Sophos XGS 3100 appliance and now i intend to register it. However, whenever I try to login to Sophos Central, after entering the username and password it goes to MFA screen, waiting for verification of code…

After type correct username and password to sophos central and type MFA code and pin not login and show Invalid security code

Monday I was unable to get into my SOPHOS Central account. My code was not being delivered to my cellphone via SMS. I tried for hours... and no success. I needed to get in to make an adjust my Endpoint policies. This has happened once before, and I…

Hi support, I try to reset password and received a code at my mail and verified successful. But I enter the new password it loop infinity and said it authen failed.....see pic attached. please help!!!

Dear Support Please help. It said authentication failed. please check your credentials and try again.

Hi, We are trying to add DUO as an Identity Provider, It has 2 ways to do it by SAML and OpenID, but in Sophos Central there is no way to setup a generic SAML identity provider, It is just AD and Microsoft products, and talking about OpenID you are using…

i cannot login my Sophos dashboard almost 1 month i don't now what is the issue

HI Support, When i try to create 6 digit pin for Cloud below error coming Invalid PIN format

Hello, Since last friday I cannot login to sohos Central. After entering my sophos Id and password, I dont'receive the code SMS and I land to a black page. I tried both on my company and my home network, in order to exclude firewall problems, disabled…

If I configure the partner site for authentication against Entra ID (formerly Azure AD), will local accounts still work? Asking in the event there is a communications issue with Microsoft. What happens if there are duplicate user names? I'm manually configured…

Hello, we have been unable to access the Partner Dashboard since today. We can't access any customers, firewalls etc. We cannot record a ticket. We are completely isolated. What can we do?

Hello All, We are planning to implement SSO for Sophos Central admin authentication using our two separate Google Workspace domains. I had some questions on the best way to configure this access: Is it possible to configure two Google Workspace…

hello I tried to create Sophos central account to try Sophos XG Firewall trial, But I never get email to activate my account. my email is GMAIL, I got trial serial number , But I cant create sophos central account to claim my Trial. thanks alot

Hello Team, We are facing login challenges with Sophos Central Login

Hello Sophos Community, I have a challenge accessing Sophos Central. After successful user ID and password login, I get stuck on the next verification level requiring Security Code as shown below: Sophos doesn't sent the code. Where do I get the…

Hallo, ich versuche mich bei dem https://central.sophos.com/ ein zu loggen. Ich mache einen neuen Account. leider verweist er mich ständig auf einer anderen Seite von Sophos admin center. Alles gemacht Cach clean anderer PC genutzt neuer PC genutzt. Was…

I'll start off by saying that it works using an InPrivate window in Brave and all other browsers, but not a normal Brave browser window. I haven't been able to log into anything Sophos related for several weeks now using a normal Brave Browser tab on…

So, this still hasn't been done (link at bottom of post). For users to access the SSP, we have to send all users an email link, they have to sign up for a Sophos Central account, set a password, go through all the MFA requirements and then once that…

Today there is something like DNS or Loadbalancing issue when connecting to Sophos Central. If you managed to get logged in, central performs fine. But the login page is sometimes not loading. even blank, white page: an other try and it loads…

Hi All, We are experiencing an issue where we are unable to get into the Partner Portal - Managed Sophos Central in a timely manner. It stalls in bringing up the 2FA page and it can be anywhere from 2 to 15 min with the longer times timing out and…