This is more of a "Help the next guy out" post. So, I was thinking that my email was unusually quiet for the past couple of days, so I finally got around to checking things out, and discovered that I hadn't received any email for 3 days!!!. Did the…

Hi everyone! I’m facing a puzzling connectivity issue in my PABX setup. My NS300 cannot be pinged from my Sophos XG4500 when my SIP router is connected to the core switch. However, I can still make calls outside, which adds to the confusion. Coreswitch…

I have 200+ firewalls that have been out there for quite a well and I've found a few which still have PPTP enabled from a different era. Staggering. For some reason, PPTP isn't in Central Partner firewall templates so can't disable there. Can't disable…

Hi, not a huge problem, but I cannot find logic behind. I have XGS-136 in main office, and from there I monitor with PRTG 2 distant branch offices, which both have XGS-87. Interesting, that both branch offices experience increase in PING latency at…

Dear all, The AD Azure has been added to Sophos firewall but Test connection failed as server down or unreachebale. Do you have the same issue, please support me to resolve on this. Thanks & best regards, Viet ton

Hi All, Anyone else having issues with iOS18 devices connect to Sophos FW with Web Filtering set to 'Default Policy' and unable to send RCS messages to Android devices? As soon as i turn off Wifi and force cell service, RCS works As soon as i disable…

Hi Sophos Geeks! I'm having a problem accessing my WEB Application using Public IP in my local network but working if I'm accessing it externally. I already configured the DNAT policy Source zone in Any Zone but still no lock. Currently my version…

Hi, i have a little situation here i don't know how to handle, hopefully someone can give me a hint. Our ISP gave us two public accessible IPv4 adresses, x.x.x.6 and x.x.x.7, however our public gateway is x.x.x.5. Our WAN Interface in the Firewall…

hi, i have XGS2100 (SFOS 20.0.2 MR-2-Build378).very wired issue is being faced. i am using STAS for user authentication. user rule is down in the rules. on top of all i have created rule in which i added mac address of few users. this rule is not working…

Hi, after upgrading several software deployments from SFOS 20.0.0 to 20.0.2 USB Keyboard is not working! - Tested with 2 different Intel Hardware Settings - Tested with Upgrading vom 20.0.0 to 20.0.2 - Tested with new depoyment 20.0.2 - Tested…

Hello everyone, Since yesterday, we have been experiencing a consistent IPS alert from our firewall (XGS Vers. SFOS 20.0.2 MR-2-Build378 ). The affected connection is between our email gateway/proxy in the DMZ and our mail server. Every 30 minutes…

Hello everyone! I'm new on this forum and hopefully I can become your friends! [Hopefully] I just getting started for using Sophos firewall with this [Mine was HP T620 Plus] But I will call them "Amaterasu" during deployment. I know the Sophos Firewall…

TLDR - IEEE 802.1Q reserves VLAN ID 0 for a special purpose. Sophos XGS firewalls do not implement this special purpose correctly, preventing communication with some ISP Gateway modems. The request for proper implementation of VLAN ID 0 handling is being…

We manage 241 firewalls via Central for our customers. We have management from the internet locked down. When performing a packet capture in the WebUI, there is a "Display Filter" button. If I want to filter on a specific rule, I have entered the Rule…

Hi there, since some days, we encounter Bruteforce-Attacks against our Mainfirewall (Sophos XGS): Access from IP address '92.53.xxx.xxx' is blocked for '30' minutes after '5' unsuccessful login attempts I've tried to block all requests from…

Hi, I recently acquired a used XG135. When I got it, I plug an ethernet cable on Port1 and the light was on and told myself that all was ok then. So I decided to make a reset factory, and since then the Port1 never show up. No lights, no connection…

Dear Sophos Support, I hope this message finds you well. We are experiencing an issue with our Site-to-Site VPN setup. While the VPN tunnel appears to be up and stable, we are unable to access the servers that are sitting behind the Azure gateway…

hello, I got this intrusion attempt for the first time. just don't know what to do. I looked for any recent downloads and browsing history, and asked the user if he plugged any device to the computer but nothing suspicious found. this is a screenshot…

Hi, I'm facing a new issue: After deploying new Firewall the fresh instance cannot be synchronized with Central. Device keeps hanging on state connected The default certificate seems to be invalid (Namibia???) After editing the default authority and…

Hello, I've added a DHCP-Server for an interface on my XG. The interface is an RED-VLAN-Interface and ping from the switch is working. An Accesspoint connected to the switch did not get an IP-Adresse. Today we found out, that we have the same problem…

A customer site has a 2nd gateway that is required to access one of their vendor's systems. Our Sophos XGS has static routes in place to direct any traffic intended for the vendor network to the 2nd router. Rather than adding host entries for the vendor…

Dear all, I would like to get to support from all of you show me guide how to add the AD Azure to the Sophos Firewall Best regards, Viet Ton

Hi folks, I did setup a remote access IPsec profile with a uthentication type digital certificate. The local certificate was created with a CSR by the firewall with help of OpenSSL under Linux and the remote certificate as described in docs.sophos…

Hello, we also have 2 DVR devices in our network. I can access it via HTTP (Web). I cannot reach the second device. It seems like it is going to log in to the second DVR device, but it doesn't. It gives ERR_CONNECTION_REFUSED error. I tried many things…

Hi, we have problems on remote/branch offices with ISP, because PPPoE internet link is dropping sporadically, sometimes every few minutes, sometimes it is OK for whole month. Drop is not significant in time units, just a disconnect and reconnect usually…