Whenever I try to download Unreal Engine 5 through the Epic Games launcher it gets stuck at 21% saying there is a network error. I am currently on Epic Games support but I'm 90% sure this is something with our firewall. Any help would be greatly appreciated…

Hi, I can't use whatsapp web in my organization. After recognize with qr code, it show "messages completing " without show the correct window (message list). I inserted all exception in url policy, without success.

Hi. We have a number of new Sophos XG Firewalls and we are experiencing issues with the Web Filtering aspect as in, it just will not work. Here is an example of a setup at one of our sites. At this site the below has been configured to allow a residents…

Hey Guys, Is there anyway to block TIk tok ? I see there is no Sophos App for this .

Hello guys I successfully implemented a time quota in a specific category for my kids. If I go to Web --> User notifications, I see that I can customize the messages for the block pages. I did it , but I see no way to customize "Use x minutes of…

I have 2 offices at different locations at both offices there are sophos. Now i want to block some sites at both offices but it only works on head office. Please help me

Hello, I have some users on my LAN trying to update their MacBooks pro (everyone with the HTTPS decrypt enabled), but they are having troubles. Can someone tell which https decryption exception should I add, so they can update their MacBooks? And…

I have blocked facebook using web category (social networking). i enable override and created the user and group to override the website....outcome, when i insert the code from my user portal the site is not opening....shows its procesing then blocked…

Hi, I just Recently Update my SOPHOS XG 430 Firmware Version From Ver 17.5 to version 18.5.2 MR-2-Build380 and i found that Safe Serch are not Working can one idea About this this is a BUG Note : in Version 17.5 it is Working OK without any Problem…

Hi, I want to enable Youtube for a specific time period and needs to block for rest of the time. I have created a rule with time specific but it doesnt work. Can u help me out on this.

Hi, I'm new to XG firewalls, so please bear with me. I have created a user and a web policy override access code as outlined here: https://support.sophos.com/support/s/article/KB-000038467?language=en_US This is working as expected, but when typing…

Hi, Community, one of the problems we are facing is to allow the internet based on MAC address to both the VLAN Users if this is not possible due to the involvement of the router then is it possible to create a rule on FW to use it as a proxy. My network…

I am currently migrating a customer from utm to xg. He is using an upstream proxy for any some corp websites, the others are going directly on Internet. All the clients are using the utm as a explicit proxy at this time. As there is a default…

We have a URL Filtering Exception for all apple.com traffic. See below. ^([A-Za-z0-9.-]*\.)?apple\.com\.?/ Is it possible to craft/recreate the above to apply the exception to all apple.com traffic except music.apple.com ? Therefore blocking music…

Hi there, we are a school that currently has a Sophos XG that is doing our web filtering. We now want to change to Smoothwall for the filtering and would like some advice please. Currently, the setup is: LAN > XG > Router > WWW With the Smoothwall…

Hey Sophos, We've recently been testing Packet Inspection / HTTPS Decryption and was mostly a success, but some sites were presenting the below, even when we had the appliance cert installed. Can someone shed some light as to what was causing this…

Hello, Once that a policy checks exception has been created, can I ignore this same exception for a specific group by a firewall rule (it can be by a IP Range, IP list, networks, Host Group, by selecting an entire in interface... it doesnt 'matter)…

Hey folks, So I don't think there is an answer for this yet unless there is some funky AI based technology that might be in the endpoint soon. A school came to me saying there were inappropriate images being displayed. Turns out there wasn't at all…

Hello there, Can we export a list of default categories that can be blocked by Sophos? If we can save this as pdf or word file , it would be good Thank you.

Hello, I am looking for a way to regulate internet traffic based on user agents. Unfortunately I don't have control over the devices in our network, so I would like to restrict access to the internet based on the operating system. I read in another…

Hi everyone, I'm new to the XG and I'm running into an issue allowing an EXE download without any browser warnings. I first created an exception using under "web" --> "exceptions" that included a regex: ^([A-Za-z0-9.-]*\.)?lumension\.com/ However…

So does anyone know if Sophos keeps this list updated when you download it ? Also , what happens if you have already uploaded it ? Does it only import the news ones if there are or does it duplicate it ? https://support.sophos.com/support/s/article…

Hi I have a requirement to block some streaming sites such as Youtube from user access. I know it can be done by using the native default Video Hosting Category. However, when we use that, it block all video hosting services. I want to use more specific…

We have 1 computer at a client that gets the following message: Your connection is not private. It points to www.googleadservices.com NET:ERR_CERT_AUTHORITY_INVALID When I look at the certificate, it says Issued to: www.googleadservices.com Issued…

Hello ladies and gentlemen, I am having some issues when trying to connect to AAD Connect. I have internet access on the server and the web proxy powershell test succeeds status 200, however when I look at the event logs I see errors when the communication…