• RA VPN connection issue with Russia Location

    Binary Support
    Binary Support
    we are getting issue with our users in russia with the Sophos VPN Client. we have tried re-installing the sophos vpn client on the device but the issue still remains the same , error code : received connection reset from gateway. connection is established…
    • 3 months ago
    • Sophos Firewall
    • Discussions
  • SSLVPN connection just stops responding

    Stuart James
    Stuart James
    I have this really strange problem where SSLVPN connections crash after 6pm. Setup as a full tunnel and works fine throughout the day and then at night time everything just dies. When first connecting to the VPN everything works fine for about a minute…
    • 3 months ago
    • Sophos Firewall
    • Discussions
  • Cannot use web proxy on port 3128 from SSLVPN

    EdmundSackbauer
    EdmundSackbauer
    Really strange, it used to work and I could use the interal web proxy on port 3128 when connected via SSL-VPN (not "full gateway", only my LAN network is routed via tunnel). Since a couple of months that is not working anymore. Tried checked different…
    • 3 months ago
    • Sophos Firewall
    • Discussions
  • No local DNS when connected to SSL VPN

    Joe Schmoe
    Joe Schmoe
    From my Android phone using openvpn and the ovpn config from my Sophos box, I can connect to my network. I can get to my servers from using their IP, but I cannot get hostnames to resolve. In System > Administration I have DNS turned on for VPN 10…
    • 3 months ago
    • Sophos Firewall
    • Discussions
  • SAP system not responding when connected on SLL VPN on a Starling network

    Anesu Dangarembwa
    Anesu Dangarembwa
    We have configured an ssl vpn, when we connect with a Starling network the Sophos connect is connecting normally but when we try to use SAP systems it's not responding after logging. The system will be slow to open. However if we connect the vpn with…
    • 3 months ago
    • Sophos Firewall
    • Discussions
  • VPN connection for outsiders

    RealDon1
    RealDon1
    I am trying to get users connected to my vpn, I have follow the ssl vpn setup guide however they are still unable to connect to my address which i had setup the ddns.What else is required to complete the setup, what am i missing? only time i am able to…
    • 3 months ago
    • Sophos Firewall
    • Discussions
  • VPN Menu Missing from User Portal

    Tolga Erseker
    Tolga Erseker
    Hi there, I am using a Sophos XG 115 firewall. Yesterday the VPN stopped functioning after I installed the most recent firmware version MR-2-Build378 (20.0.2), and the VPN menu vanished from the user interface. I am able to download the Sophos Connect…
    • Answered
    • 4 months ago
    • Sophos Firewall
    • Discussions
  • VPN config broken, no server_dn is NULL in SQL after restore

    Martin Walter
    Martin Walter
    I had to restore my firewall from a backup, and now I can't download SSL VPN config from the portal anymore. Checking the log I get the following error: /home/jenkins/root/workspace/OmC/CI_64/build_dir/target-x86_64_glibc/vpnportal-1/internal/vpndownload…
    • 4 months ago
    • Sophos Firewall
    • Discussions
  • XGS4500 (SFOS 20.0.2 MR-2-Build378) after Firmware update from 20GA to MR2 stays dead

    Speedfish
    Speedfish
    Hello Sophos Community, we just updated two XGS4500 (in HA) to 20 MR2 and now the SSLVPN stays dead: After checking the admin interfance I logged into the shell: I used the command: service sslvpn:restart -ds nosync 503 Service Failed We don't…
    • Answered
    • 4 months ago
    • Sophos Firewall
    • Discussions
  • XGS3300 MFA for SSL VPN

    MM the Admin
    MM the Admin
    Hey, is there a possibility to set up MFA for SSL VPN on the XGS 3300? Maybe even a SAML authentication with the MS authenticator? Can't find any infos on that in the documentation, neither can i find an optiuon the the admin panel. Can anyone…
    • Answered
    • 4 months ago
    • Sophos Firewall
    • Discussions
  • SFOS 20.0.2 SSL VPN connection problem only on work laptop

    FlashErickson
    FlashErickson
    Hey everyone, I was recently given a SG115 firewall to mess around with and installed SFOS on it. While learning how to use it I've setup an SSL VPN connection that works on every computer except for my work laptop, which oddly enough is able to connect…
    • Answered
    • 4 months ago
    • Sophos Firewall
    • Discussions
  • Established sSite to Site SSL VPN, Voip phones only working partially

    mmiller
    mmiller
    Hello - I have an XGS 2100 at HQ. We were using a RED device to connect the branch office Phone and LAN traffic via VPN to the HQ PBX/LAN and everything worked fine. Given the rollout of the latest OS, the RED is no longer compatible, so we are attempting…
    • 4 months ago
    • Sophos Firewall
    • Discussions
  • Using SG Firewall as a RED device

    admin_idl
    admin_idl
    Hello, can you continue to use the SGs at the secondary locations as RED devices with an XGS or should you switch to an SD-RED 20 or SD-RED 60? Thank you very much
    • Answered
    • 4 months ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect 8 hour disconnect

    mark vanderwaal
    mark vanderwaal
    We have a XGS210 using Sophos Connect and SSL VPN. After 8 hours users are getting disconnected. There has to be an authentication time out that is set for 28,800 seconds but I can't find it. Can someone point me in the right direction? I'd like to increase…
    • 4 months ago
    • Sophos Firewall
    • Discussions
  • Unable to Reach RED hosts from Remote SSLVPN - Urgent help needed

    BeanAnimal
    BeanAnimal
    HI - Time sensitive here, back against the wall (will pay outside consultant if needed). Sophos Partner, long out of the loop. I have (2) REDS. Both are reachable from main XG network. I am unable to reach the RED hosts from the SSL VPN. REDS are in…
    • Answered
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • CVE-2020-20813

    Elvys Marchon
    Elvys Marchon
    Hello, I verified that my Sophos XGS SFOS 20.0.0 GA-Build222 has OpenVPN 2.4.7 which is vulnerable to CVE-2020-20813 which according to NIST has a high level. As I use SSL VPN for remote access, I need to know if my firewall is vulnerable. Best Regards…
    • Answered
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • SSL VPN Pattern upgrade to 17.5.15

    Geniteq IT
    Geniteq IT
    Dear Support, If having XG210 ( SFOS 17.5.15 MR-15 ) with SSL VPN pattern current version ( 1.0.008 - 05:32:30, Sep 11 2020) Using the web interface, can a manual pattern upgrade to the version ( sslvpn_1.02_1.0.009.tar.gz.sig ) occurs without any…
    • Answered
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • Sophos XG : NET::ERR_CERT_COMMON_NAME_INVALID

    Neil Wilkinson
    Neil Wilkinson
    HI all, Hoping you can help. Recently an external website we access has been updated and hosted elsewhere. Following the move we now get the following error but only when connecting via the VPN (Remote access). We can browse to the site without issue…
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • XGS - SSL VPN not working from neighbouring WAN IP (hosted offices)

    Simon Wilks
    Simon Wilks
    Hi I have customer with SSL VPN working fine 99% of the time. However users cannot connect from the same WAN subnet. Ie say the WAN IP of the XG is 85.85.12.5/27 If a user tried to VPN from anoter network which is on the same ISP (ie 85.85.12…
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • No option for downloading SSL VPN configuration on Sophos XGS2300 user portal

    Mohammad Haidar Yousofi
    Mohammad Haidar Yousofi
    Hi. I just recently changed my SSL User account on Sophos, and after that, I can not access Sophos through SSL VPN and receive "received connection reset from gateway" on the Sophos connect client. When I log in to the user portal to download the new…
    • Answered
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • SSL VPN connection reset by Gateway

    Sophos User4922
    Sophos User4922
    Hi, i have the same Probleme like mentioned here Not able to connect SSL VPN but i am not able to find the setting he has changed in the xgs menu. ( i did already all Troubleshoot steps, even have compared all settings with another xgs device…
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • Route based SSL-VPN problem

    Matteo Frati
    Matteo Frati
    Hello everyone and thanks in advance for your support. We have a person 192.168.1.X who connect to OUR network (192.168.0.0/16) via SSLVPN (Use tunnel as default gateway or not, doesn't make any difference) Sometimes things go wrong randomly (i…
    • Answered
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • Unable to connect remote vpn when secondary node as a primary.

    Kiran Jedhe
    Kiran Jedhe
    I am having an issue with an HA hardware pair. When the secondary node is the master SSL VPN users cannot connect with a remote VPN. Please help me on it.
    • Answered
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • SSL VPN Use Static IP

    Brian Mowrer
    Brian Mowrer
    Hello, We have an application that requires reverse DNS lookup. When users are on SSL VPN they are getting a new IP address via dhcp on the firewall frequently and the Ip Address does not get a PTR record created in the reverse lookup. I've seen…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Sophos SSL VPN issue on 2.3 version - Case 07368183

    umesh prajapati
    umesh prajapati
    Case is not resolved. Please open the case. Sophos team has migrated cyberoam to Sophos firewall & Its working properly from last 3years with Cyberaom certificate which expiry is 2036. The issue is Sophos connect 2.3 is not working but 2.2 & 2…
    • Answered
    • 6 months ago
    • Sophos Firewall
    • Discussions
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