HELLO RECENTLY I HAVE HAD DETAILS OF SLOW SPEED IN MY DEVICES RED 15W AND RED 50 I HAVE UPDATED TO VERSION 17.5.15 BECAUSE WITH VERSION 18 I HAD DETAILS WITH SOME NAT RULES, MY IPS PROVIDER OFFERS ME ONLY 150 VELO SITE 200MB AND MY OUTPUT THROUGH MY NETWORK…
Hi,
I have a Sophos XG in SFOS version 17.0.8 MR-8, I discovered an NC-28220 [Base System] Garner active.db file size is too big in /tmp/eventlogs due to LogViewer output plug-in
I can not perform the firmware update now, but I need to resolve this…
Hi, Yesterday I did upgrade firmware to SFOS 17.1.1 MR1 since SFOS 17.1.0 GA Yesterday, but i am having issues to load some modules
Certificates Backup & Firmware -> Pattern Updates Host and Services Profiles IPSec Connections, Remote Users Current…
I am trying to restart a vpn connection using the xg API
So far I have come up with this xml syntax:
<Set operation="update"> <!-- Activate the vpn connection --> <VPNIPSecConnection> <Connection> <Name>TunnelName</Name> </Connection> </VPNIPSecConnection…
I have enabled the Sophos Notification to inform me on Gateways status changes and it come to my attention that when you have just one WAN you only receive the notification when the wan is back. That makes sense since without connection there is no way…
Hi,
I'm Facing a problem with Heartbeat its stopped suddenly and the counter showing 0 and there is no logs at all when I checked the logs I found there is a certificate issue so please anyone face the same problem and how do I fix it, I have opened…
Hi there,
right now I am using the Sophos XG Home (SFOS 17.0.6 MR-6) and just recognised that the tab "Services" under "System Services" does not load.
I click on the tab and the loading animation starts, but never ends and the section "Services…
Ok so this one is bugging me and my company's owner is getting angry with me...
We upgrade two XG210 firewalls to v17.05. After upgrading the one firewall our VOIP traffic started getting bad. I put it off as coincidence and started applying QOS rules…
Hello everyone,
we're supporting a number of XG firewalls for clients. We use LogicMonitor to monitor the appliances via SNMP. Recently (I feel like this all started after we pushed out MR5 to all XGs), we've been getting alerts that the SNMP Agent…
So I have a few XGs running the Sandstorm module. Sometimes when I log into the Firewall it reports all clear. Then I might login a few minutes later and the "Suspect" section of Sandstorm will report some arbitrary number. It may say 15 suspect, then…
I have an XG reporting that there is an ATP event. The address it is giving me is for the source is our Meraki AP. I do not think the Meraki is infected but more likely one of the clients connecting to that AP is.
The Meraki is Natting addresses, so…
Hi Sophos Community,
Please see the following Knowledge Base Article that was released to assist customers experiencing issues with IPsec and Webadmin after updating to SFOS v17.
Before you open a case with Sophos Support. We strongly recommend updating…
Hello everyone,
I have a Sophos XG firewall and SonicWALL SOHO site to site VPN setup between those two firewalls. It connects up just fine and stays connected for hours but randomly it will go down and I have to go manually connect it back up. Luckily…
Hello community,
yesterday I was offered the new firmware v17 MR2 and as this updates resolves several issues I am experiencing I thought it might be a good time to upgrade. Unfortunately after upgrading via web admin GUI nothing worked and after I…
Hi All,
I 'upgraded' to firmware version 17 MR2 from 17 MR1.
Since the 'upgrade' I cannot access the web UI - I get a blank page with "Internal Server Error" in the top right corner in response to login submission.
I do not have easy access…
When you create a WAN interface with a /31 subnet it works great.
But when you go to the corresponding Gateway object and want to change something (such as siwitching from active to backup) you have the following error : "You cannot enter a network…
Hello everyone I have a problem with sophos heartbeat. My computer is protected by Sophos Endpoint Advanced and Intercept X and is shown in the green of sophos center. My firewall uses Sophos V17. But my computer is showing the risk in Firewall I can…
Is it possible to upgrade to latest v17MR1 without installing v17.0GA? I am terrified of upgrade after reading so many people having issues. Looks like MR1 fixed the issue, however I dont see it as an available option under firmware upgrade on my v16…
I'm not sure what I'm doing wrong or if this is a bug in SG17. I am trying to nat an inbound destination ip and port from the WAN address and WAN port to an internal server and a different port.
eg.
Before DNAT:
src IP: ANY
src tcp port: ANY…
I applied the V17 update to my XG 16.05.x software appliance. Everything seems to have upgraded successfully except VPN policy and PSK.
Both Phase 1 DH and 2 PFS changed from Group 14 to Group 2. After fixing this, the VPN still did not connect. I then…
i have 3 Device XG 125 and yesterday morning i have updated 3 devices to V17 and after 3 hours, a lot of issues happened like the following :
1- VPN site to site not connection, from the log it say failed ( no more details in log )
2- suddenly when…