• XG FW - Some users have "Not Secure" notification in browser even though all sites are HTTPS

    Sophos User6227
    Sophos User6227
    XG FW - Some users have "Not Secure" notification even though all sites are HTTPS Users are authenticated and internet is working, however, no matter which site they go to it always says "Not Secure" "This site has a valid certificate, issued by…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Customizing Block Message for Web

    Farshid
    Farshid
    Hey Guys, I'm trying to customize block message for web and remove Sophos from top and bottom bar. I have uploaded different images with correct format and size but when I apply the setting, I receive following error. Also I've found deniedmessage…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Web Proxy vs DPI

    SophosNewby
    SophosNewby
    Hi Everyone, I finally moved our XG over to version 18 yesterday and no hiccups. My question is I am wanting to get SSL/TLS Inspection setup correctly for our environment and I noticed when I toggled of SSL/TLS inspection->ON, it must automatically…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Create Exception for Webproxy Authentication

    seroal
    seroal
    Hello, I need to create a authentication exception in XG for the webproxy. There is one internet rule, that is applying a webpolicy, this rule requires authentication. Additionally in the webpolices, users are also configured. Webproxy configured within…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How often does Sophos check the accuracy of the geoip database?

    rfcat_vk
    rfcat_vk
    DHi folks, I was investigating an unknown country ip address and found that it belongs to cloudflase in the US. Cloudflare being like AWS etc as a large supplier is cloud servers I would think that the geoip database should be easily updated. If the…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • office 2021 activation blocked

    chanklish
    chanklish
    hello I have an xg210 and im trying to allow the activation of office 2021 i added all the urls in the web exception , and gave allow all to a specific ip to test , still it is not working nothing is shown as blocked in the logs edit : when…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • HTTPS-Scanning some Website-Certs unvalid (expired)

    Mr.Roboto
    Mr.Roboto
    have a strange problem here with an XG cluster. On 07.06.22 there was a problem with the onsite NTP service. After the failure, which lasted about 5 minutes, some websites such as google.com can no longer be accessed in a browser because the certificate…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Software Agenda und Sophos XG ich komme nicht weiter

    Ralf Blüthner
    Ralf Blüthner
    Hallo, ich versuche gerade die Software AGENDA upzudaten, aber leider sagt mir die Software: keine Verbindung zum Internet...ich habe aber Internetverbindung. Die Beschreibung in der Agenda Hilfe ist auch nicht wirklich aussagekräftig: hier mal der…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Websites load slowly or not at all without Web-Proxy

    SM-ITM
    SM-ITM
    Hello, we have the problem that in general all websites load slowly and many others do not load at all. We use version 19 (SFV4C6 / 19.0.0-B317) as VM in Hyper-V. Here are some examples of websites that cannot be accessed at all: https://icloud…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Web Filter Youtube Exception

    Armando Mendoza
    Armando Mendoza
    Hello friends, I have a question i hope that can help me. I have a web filter policy to Video Hosting category. It works fine, but now i want to allow youtube access, i made the exception following this steps: Login to Firewall Web Admin > Click…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Adding O365 Web exception via sophos Central

    StefanoColombo
    StefanoColombo
    Is there a way to import the O365 exception file to the firewalls via Sophos Central? The tar file is usually imported from the Import tab in the backup/Firmware section of XG GUI which is not available in the sophos central thanks SC
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Blocking Ads best practice (bulk updates to URL Groups?)

    Wayne Folta
    Wayne Folta
    We use mostly Apple equipment (MacBook, iPhone, iPad) and on our MacBooks we have Little Snitch which is an application-aware outgoing firewall that kills attempts to reach out to advertising sites, trackers, etc. This doesn't help the phones and tablets…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Lots of "Invalid Traffic" being dropped to Office 365 servers.

    Kat Kilbane
    Kat Kilbane
    Hey folks! I have a XG firewall on 18.5.2. For the last year or so, we have been having trouble with random users being prompted to put their Outlook password in for the desktop app. I have been chalking it up to Microsoft being eh. But this week it has…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Security Features > Web Filtering - Best practice for BYOD Devices

    Daniel Hargrove
    Daniel Hargrove
    Hi. I am looking for some advise around the best practise for Web Filtering for a BYOD network. We have a seperate network setup on our XG for residents who connect their own devices which are mainly mobile devices. We have a firewall rule crated…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG Firewall DPI

    Nikita Baranov
    Nikita Baranov
    Hello everyone, I was trying to enable DPI feature inside of the existing rule, however Malware scanning section is missing in my case. Please see screenshots attached for comparison.
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Websites blocked for User PC's but not Server?

    CyberArkit3ct
    CyberArkit3ct
    I have a client where the user's logged into their pc's cannot access certain categories of websites. If i sign on to their server with our admin account we can view all the websites no issues. We have an XG450 installed on site. We even turned off all…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG Firewall - GEO Blocking is equal to Webfiltering?!

    Valvaris Sigma
    Valvaris Sigma
    Hello Sophos-Community, I own a Sophos XGS 126 [ SFOS 18.5.2 MR-2-Build380 ] and am happy with it. After tinkering with a few settings, I found something odd and wanted to ask if this is intended? (SSL Inspection = ON - DPI Engine Active - Added Rule…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • When I try to download Unreal Engine 5 through Epic Games it gets frozen at 21%

    Yasha Burns
    Yasha Burns
    Whenever I try to download Unreal Engine 5 through the Epic Games launcher it gets stuck at 21% saying there is a network error. I am currently on Epic Games support but I'm 90% sure this is something with our firewall. Any help would be greatly appreciated…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How to disable the Capture Code on USER Portal and add the Company Logo?

    JanKellermann
    JanKellermann
    Hello, how can i disable the Capture Code on the User Portal Site and add our Company Logo? Regards, Jan
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Roblox not working if "Use web proxy instead of DPI engine" is active

    ChriZathens
    ChriZathens
    Hello to all.. Seems like roblox got me into a rabbit hole Since I don't want to confuse you with a lot of stuff, long story short: Roblox is not working if "Use web proxy instead of DPI engine" is active.. The roblox website is being accesed without…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Policy Quota not working with DPI

    ChriZathens
    ChriZathens
    Hello! I set a web category (Games) to be accessible only for 1 hour per day. I run a policy test and I get the correct result: If I go to the firewall rule that has this policy and check the option "Use web proxy instead of DPI engine", all seem…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Whatsapp

    Marco Lupo
    Marco Lupo
    Hi, I can't use whatsapp web in my organization. After recognize with qr code, it show "messages completing " without show the correct window (message list). I inserted all exception in url policy, without success.
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG Firewall Web Filter

    Daniel Hargrove
    Daniel Hargrove
    Hi. We have a number of new Sophos XG Firewalls and we are experiencing issues with the Web Filtering aspect as in, it just will not work. Here is an example of a setup at one of our sites. At this site the below has been configured to allow a residents…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How to block tiktok app

    RyanHosiassohn
    RyanHosiassohn
    Hey Guys, Is there anyway to block TIk tok ? I see there is no Sophos App for this .
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Customise "Use x minutes of my quota time now"

    ChriZathens
    ChriZathens
    Hello guys I successfully implemented a time quota in a specific category for my kids. If I go to Web --> User notifications, I see that I can customize the messages for the block pages. I did it , but I see no way to customize "Use x minutes of…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
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