Hi there, following Setup: Multiple Sites/Locations with multiple Sophos XG connected through MPLS over the WAN interface. All Computer have Sophos Endpoint Security installed that is sending heartbeat to the nearest Firewall. If a user's PC is…

Hi, where can I find the documentation, what the "Connectivity changed" values mean in /log/heartbeatd.log? endpoint_connectivity_cb - Connectivity changed for <xxxxxxxxxxx-4adb-884d-xxxxxxxxxxxxxx>: <1> -> <3> endpoint_connectivity_cb - Connectivity…

Hello, on XG Firewall Control center in the upper right corner I can see "Security Heartbeat" table with counts of client statuses. The problem is, that I have a few Client computers, that are no more in our environment. Those computers are "stucked…

I have a similar issue to the following discussion: https://community.sophos.com/sophos-xg-firewall/f/discussions/127398/heartbeat-authentication-failed-username-without-domain-name-maybe-the-cause--live-users-disappear-but-still-connected-to-vpn …

Hi community, In the network computers secured via Sophos Endpoint Protection: Intercept X Advanced and Sophos Firewall 125 with the setting Central Sync enabled . There is no AD server integration being made by choice. For this errors clientless user…

hello, this morning there was a problem with the firewall in connection with security heartbeat. The clients at one location were no longer connected to the internet and could not reach the other locations. We assume that this incident is related to security…

Hey there, i have the exact same issue like already written here: https://community.sophos.com/sophos-xg-firewall/f/discussions/121599/a-computer-is-no-longer-sending-security-heartbeats-to-sophos-firewall But sadly i cannot view the screenshots…

Hey, i want to change settings for synchronized security but the option in the console is missing: console> system synchronized-security When i type system and press tab there is not way to get synchronized-security. Everyone knows why? Best…

Hi All, Client use Security HeartBeat to allow traffic with firewall rule, and all deivces need to install Central Agent for that. But client found sometimes the Security HeartBeat will work after 5 minutes when boot the device... And XG will not…

Hello, we use the SSLVPN authentication to apply different rules for users and the heartbeat to have the synced security. Sometimes the user still connected to the VPN but not visible in the live user, in this case the rules with match known user…

Hello, we use somes firewall rules with "Match known users" but sometimes the STAS not identifying user (for unknown reason.. ) and in this case we would to use the client authentification agent but i have 2 problems: -On some computesr, when i…

In a nutshell: Is it possible for firewalls across an estate to share information about endpoints' HeartBeat status (and user ID)? Consider the following scenario: A Head Office XG has firewall rules that require a minimum HB status for devices (e.g…

Hi everybody, this is my first post here :-). I have a problem that has been bugging me since last november. I set up a XG 125 with v18 for a new client and configured IPSec VPN using the Sophos Connect Client - split tunnel mode. So far so good. Intercept…

Hello! Is anyone aware of any danger of having the same user logged into multiple computers at the same time when implementing Heartbeat Authentication and NTLM? Take this as an example; We have 2 computers and one Sophos XG. All setup with SSO…

Hello, I'm pretty new with Sophos XG Firewall, could You help me with following thing. 1. I want to check which devices are connecting to the network through XG Firewall from LAN/VPN that are not using Sophos Endpoint security so they are not sending…

Hello, can someone please describe in a few words, what "Block clients with no heartbeat" really does? The one-liner from the online help does'nt really say more than as is shown on the rule options. I have a problem to understand how this check-box…

Hi All, The XG Firewall will not have Security Heartbeat connections from Sophos Central Endpoints and Synchronized Security features will not be available. A prompt will display that there is no registration with Sophos Central. Customers affected…

I have my router--> fortinet firewall-sophos configured in bridge mode-intercept X 300 users.i also activated synchronised security,but i could not see any heartbeat.What can be the problem?

Hi all, We use Sophos firewall SG210 on XG platform and heartbeat enabled with firmware 17.0.3 MR-3 and existing firewall rules includes if user laptops don't have have green heartbeat, they cannot access servers on premises such as active directory…

Hi, I'm Facing a problem with Heartbeat its stopped suddenly and the counter showing 0 and there is no logs at all when I checked the logs I found there is a certificate issue so please anyone face the same problem and how do I fix it, I have opened…

Does anyone know if it's possible to connect 2 switches to the XG firewall when both switches are on the same subnet. 1 switch contains servers and the other switch contains desktops, printers etc. I would like to add both switches to the XG and have…

Hi, I will start using Firewall XG for the first time and from what I read on the documentation it has a heartbeat feature that requires to install a local agent in each cmpyter on the network, to ensure max protection, correct? At the moment all…

Hello everyone I have a problem with sophos heartbeat. My computer is protected by Sophos Endpoint Advanced and Intercept X and is shown in the green of sophos center. My firewall uses Sophos V17. But my computer is showing the risk in Firewall I can…

I have read all the past discussions on this and everyones dismay that you cannot import config after upgrading the software. It was stated a "tool" may be available to do so? I'm wanting to implement the nex-gen HeartBeat but thats only on XG. And, we…

Dear All, I'm facing issue with our OS X 10.7 when I enable the heartbeat all the Mac machines disconnected from the internet when I checked the status everything looks like normal and all the machines clear at the same time I don't have any problem…