Hi all, We use Sophos firewall SG210 on XG platform and heartbeat enabled with firmware 17.0.3 MR-3 and existing firewall rules includes if user laptops don't have have green heartbeat, they cannot access servers on premises such as active directory…

Hi, I'm Facing a problem with Heartbeat its stopped suddenly and the counter showing 0 and there is no logs at all when I checked the logs I found there is a certificate issue so please anyone face the same problem and how do I fix it, I have opened…

We are trying to resolve missing heartbeats notification on our XG 230 firewall. We have several host machines that caused the firewall to generate the missing heartbeat notification error message when they were shut down over the weekend. On the…

Does anyone know if it's possible to connect 2 switches to the XG firewall when both switches are on the same subnet. 1 switch contains servers and the other switch contains desktops, printers etc. I would like to add both switches to the XG and have…

Hi, I will start using Firewall XG for the first time and from what I read on the documentation it has a heartbeat feature that requires to install a local agent in each cmpyter on the network, to ensure max protection, correct? At the moment all…

Hello everyone I have a problem with sophos heartbeat. My computer is protected by Sophos Endpoint Advanced and Intercept X and is shown in the green of sophos center. My firewall uses Sophos V17. But my computer is showing the risk in Firewall I can…

I have read all the past discussions on this and everyones dismay that you cannot import config after upgrading the software. It was stated a "tool" may be available to do so? I'm wanting to implement the nex-gen HeartBeat but thats only on XG. And, we…

Dear All, I'm facing issue with our OS X 10.7 when I enable the heartbeat all the Mac machines disconnected from the internet when I checked the status everything looks like normal and all the machines clear at the same time I don't have any problem…

Hello, Our XG firewall blocks some users when they switch from ethernet to wireless. This has also happened when users briefly lose wireless connection as well. Is there a way to whitelist individual heartbeat rules? We aren't blocking users that don…

Hello, Users are blocked for a minute plus when they disconnect from the office wired network by our XG firewall heartbeat. Turning off and turning their wireless back on will sometimes fix the issue, but mostly they'll just have to wait. I'm opening…

After a backup/restore to a new hardware the heartbeat connection remains active with the old device serial which is a mistake. In order to fix that you need to clear registration from the XG Firewall and do the registration again where the serial of…

Could Sophos consider to allow the use of sandstorm and heartbeat (with sophos free AV) for home users and increasing the ip limit to 100 (IoT is around the corner) for a price per year? 10$? If there is other people interested it could be another stream…