We have 2 XGS 2300 (HA mode) with firmware 19.0.1 MR365, We tried to configure a rule for ssl vpn user with option "Block client without heartbeat" checked". Rule matchs also for clients wihout endpoint installed. We tried KB-000038254 without luck…

First this seems to be a client issue, because I'm not getting reports of others being affected, but I have seen this happen with different clients over time with Sophos and the only resolution I've found so far has been to restart the computer. I'd…

I have three seemingly random computers on my network that keep showing up in the Live Users page. When I delete them, they come back. How can I dseletel them permanently?

Hi Community, we have problems with missing heartbeats. following scenario: Branch office connected via IPsec to main branch, both XG. In the main branch there are resources that can only be reached with a heartbeat. Since a few weeks the clients…

Some of our endpoints are blocked because of missing heartbeat. The heartbeat.log from the endpoint: 2022-05-30T12:56:17.558Z [ 3812: 4508] A ---------------------------------------------------------------------------------------------------- 2022…

Hello I recently (today) activated the Sophos Central management of my home computer based firewall. Oddly - now I happen to notice that the heartbeat feature is no longer available to me. (Says license expired for the Intercept X. Perhaps I'm missing…

Hello community, we are using VMware Horizon VDI to realize HomeOffice for our collegues mainly to virtual machines. We have configured Sophos Heartbeat to realize user based firewall rules. This works great for us from VDI machines and workstations…

Hi, I found this old thread and would like to know if this has somehow changed. https://community.sophos.com/sophos-xg-firewall/f/discussions/125923/can-heartbeat-information-be-shared-across-firewalls My idea is to share HB accross multiple sites…

Hi folks, my CM account appears to have a configuration issue regarding heartbeat, so the question is how do I refresh the account or delete it so that I can start a new account (home use)? Ian

Hi, I have been receiving e-mails from Sophos advising one or more of my XGs does not have current version. So, today I decided to investigate further. 1/. a brand new XG115w with the latest version of the software according to the notice still has…

Hello, is there any way how to tell Heartbeat function to use AD username format? By default its using "local" username format and every Heartbeat try ends up as failed. Strange is that some common users like "lunches (obedy)", "office dept" etc.…

OLD THREAD ON community.sophos.com/.../304532 I have tried Security Heartbeat for 30 days and now the trial period expired. On dashboard the service icon is red and clicking it brings me to System Dashboard menu where "heartbeat service status says…

Hi, I have a quick question about Security Heartbeat. Imagine, you have a FW rule on your XG with Security Heartbeat enabled: green source, green destination No user authentication required on that rule. Now, someone not belonging to your company…

Hi, this morning all of my IPSEC users are having problems connecting to the internet using the Sophos Connect client. The error in the XG log is Heartbeat denied This was working yesterday and we have made no changes to the XG

On which two of the networks can the endpoints be protected from the computer with a red health status? Why do you answer that way? I feel like it's a trick question as wouldn't all three be protected? I said A and C since B was obvious. I was wrong…

I have recently noticed that all our servers with Intercept X Advanced for Server do not show the 'user' details in the logs and any user based firewall rules fail (obviously). This is with a user logged in via Remote Desktop. These are domain joined…

Since the Upgrade of our XG 5 days ago which was parallel with the Sophos Central Updates during the weekend, I can see some very old red heartbeat sessions I blieve this is a bug. In fact I wonder if it is really possible that there is a heartbeatsession…

I have been working on increasing network security and implemented firewall rules that block access to the internet by workstations if they don't have a Heartbeat. Of course we have the "chicken and egg" situation, how is the Heartbeat registered if…

Hello Sophos Family, Its Hakan from Turkey. I have fwcm-heartbeatd issue on HA structure (aux firewall). AUXILARY FIREWALL SS: PRIMARY FIREWALL SS: I have 2 firewall with HA structure. Primary one registered to sophos central on central…

Hi All, We have been facing severe issues with our VPN clients using Sophos Connect and Heartbeat. After connecting the VPN, it takes several minutes for the firewall to realize the newly connected client has a green status. Therefor, the clients…

Hi All, I‘ve got an issue that is well known here but I haven’t found a working trick to get rid of it. My XG is registered for Central services, but I‘m running an all-basic setup, so there‘s no further subscription for device services. As usual…

At a small remote remote site, there is a XG HA pair. Since Aug 22 Heartbeat is no longer working there. XG106_XN01_ SFOS 18.0.5 MR-5-Build586 We receive an informational mail on the same day (Aug 22) : So 22.08.2021 02:11 You are receiving this…

Hi guys, I'm desperate for some help. We have a Sophos XG which is kicking users off the network due to the PC not sending security heartbeats. The only way to resolve the issue is to reboot the endpoint. There's no consistency to the issue it happens…

We are using the sophos heartbeat to authenticate users, but they are only becoming live users on their IPv4 adres , since we are running ipv6 also this is an issue becuase if we want to enforce authentication people who visit an ipv6 website wont be…

Good afternoon, I have an XG 230 18.0.5 in an HR pair. Yesterday it decided that all endpoints would show as missing heartbeats. I de-registered and re-registered in Central and now they are all showing connected. Why would that have happened? Maybe…