Guys, a user in a company that is our customer, made the mistake of inverting the boot firmware on the XGS 3300, causing an inconvenience in the company, because all the networks were offline, he ended up reversing to the original firmware of the equipment…

Hi; I have XG 310 devices working active-passive HA. There are too many RED devices, hundreds of rules and hundreds of address, MACs on this device. This devices are very critical for me and my company. For a long time, devices have been working…

In our organization we are using Sophos XG firewall, we are not getting firmware updates.Details of our firewall are mentioned below for your reference. Organization Name - GS Caltex India Pvt Ltd Model - Sophos XG 125 Version - XG125 (SFOS 17…

We recently installed a new XGS and as part of the initial installation, we were notified of a CPLD update. Is there any way to tell what version of CPLD firmware is running on an XGS? What is the process for any future updates? Are these only ever…

I had upgraded from ver 18.05 to 18.06 and has been over an hour now the applicance is isnt back online?

My current Sophos XG310 firewall version is 18.0.5 MR-5-Build586. I'd want to update the firmware to the most recent and stable version. Can I jump right to 18.5.2 or should I first upgrade to 18.0.6? The suggested firmware from the Sophos portal is shown…

I'm so used to manually having to do firmware updates out of hours, I never questioned it. Many firewalls we manage are customers who we don't manage in central. We've won their firewall business, but are not the incumbent partner. Today for some reason…

Has anyone else upgraded the firmware version SFOS 18.5.2 MR-2-Build380, and experienced major performance issues ? Any traffic going to the internet was drastically slow . We hat to revert back to : SFOS 18.5.1 MR-1-Build326 For it t be right…

We have an XG 135 and were prompted about this update a few weeks ago (we are currently on SFOS 18.5.1 MR-1-Build326). I have been putting it off due to the following two entries in the changelog: NC-69456 [Firewall] Device goes into Failsafe Mode…

Hey All, So everytime I try upgrade the firmware of this FW it seems to just boot back into the V17 . I checked out the migration logs and for some odd reason it gives me this : nvram_get failed with -16 Old version is 17.323 and currentversion…

I am trying to upgrade an XG 330 to firmware version 18.5.2. I downloaded the file from the Sophos Licensing Portal and used the Upload & boot option on the Backup & firmware > Firmware page. I have had a spinning wheel for over an hour and a half. The…

Hello Yesterday i installed 18.5 MR2 on my XG86w, after that I had no more a network connection to my applicance. I could not connect anymore by internet and LAN, and sophos central says my firewall is offline. So i had to connect by using putty and…

Good morning all, Kindly help me check the update message below. It was an update message on my shopos X135 firewall device asking me to update the software. Please what is the implication of this in case I go ahead with the update. A quick response…

Am looking at upgrading XG106w v17.5.15 MR15 to v18.5.1 MR1. In the updates section on Firewall (and also when logging on) there is a 18.5.1 MR1 update recommended. The update Matrix seems to suggest that this update path is supported for configurations…

Upgrading my Sophos HyperV Firewall from SFOS 18.5.1 MR-1-Build326 to 18.5.2 MR2-Build380 posted this error during update routine. All works fine but trying to restart on-box-reports show this prompt Sophos Firmware Version SFOS 18.5.2 MR-2-Build380…

Hello , Happy new Year! i have a sophos XG85 device with firmware 17_5_10_620 and couldn´t boot up stucking and showing the following error : Version 2.17.1246. Copyright (C) 2017 American Megatrends, Inc. BIOS Date: 03/20/2017 10:41:41 Ver: Z635…

I have a XG210 Rev2 appliance running SFOS v17.5.16 MR-16-Build830 This box doesn't want to upgrade. In the web admin under Backup&Firmware SFOS 18.5.1 MR1-Build326 is shown as latest available firmware. Downloading, applying doesn't give any errors.…

Hello, I have some Firewalls they won't update. A XGS 126 is on "SFOS 18.5.0 GA-Build264" - it says the Firmware is the newest. but is it not. We are on "SFOS 18.5.2 MR-2-Build380" MY other XGS2100 and 1XGS116 and 3XGS are on "SFOS 18.5.1 MR-1…

Hi, I realise this has been asked before, but all the responses I've read don't appear to match my issues. My XG is currently on SFOS 18.0.4 MR-4 Going to System > Backup & Firmware > Check for new firmware results in the message: "No upgrades…

Currently on firmware version XG310 (SFOS 17.5.16 MR-16-Build830. Want to upgrade to v18. Downloaded firmware from Sophos Licensing Portal: file: HW-18.0.6_MR-6.SF300-655 Followed the procedures and steps documented here: https://docs.sophos.com/nsg/sophos…

hello our current firmware is SFOS 18.5.1 MR-1-Build326 , from inside Sophos when we click " Check for new firmware " it always show No upgrades available . but from inside our Sophos account ( id,sophos.com ) we can download new firmware SFOS 18…

Hi All, As an MSP we are really struggling since moving to SOPHOS Central for Firewall Management (forced from onprem SFM) for firmware updates. We have many customers, each with 1-2 XG's assigned to their Customer in Central. In SFM we had the option…

Hi Everyone! We are trying to update our XG210 firewall firmware SFOS 17.5.16 MR-16-Build830 version to SFOS 18.5.1 MR-1-Build326 version. Based on the listed version numbers, this update should not fail. But after the update, we see that the IP settings…

Last night during maintenance we were attempting to update to the latest version of SFOS 18.5 Build 326. We downloaded and hit install and both firewalls rebooted. After that the primary came up running the old firmware version and the secondary had a…

hello, As our firewall in the HA is defective, we have been sent a replacement device from Sophos. However, we have the problem that the wrong firmware is installed on the firewall and we are now asking ourselves how we can get SFOS 18.0.3 MR-3. We…