We have an XGS116 firewall and after updating to the SFOS 20.0.2 MR2-Build 378 I can no longer log in to the admin web portal, only login failure. Even trying to access via SSH when you can log in, navigation between the options is extremely slow and…

Hi I tried do upgrade my "SFVH_VM01_SFOS 20.0.2 MR-2-Build378" Sophos XG SFVH VM to XG 21 using the SIG-File SW-21.0.0_GA.SFW-169.sig from Sophos downloads. The Upload starts and then I see a red message banner saying: New firmware could not be…

Hello everyone, since the update to V21 the DHCP relay no longer works. Can anyone help here?

Hey Folks, some of our XGS FWs have reported by mail, a new firmware update would be available for download/installation. Central instead isnt reporting anything, and still shows firewall is up to date. Even when i upload the firmware file manually…

I have a question regarding updating a HA setup from Firmware SFOS 19.5.3 MR-3-Build652 to SFOS 20.0.2 MR2-Build378. Since this is an update to a different version, does the same principle apply here where the Auxiliary is updated first, followed by the…

Ok everyone, I am trying to get back to our HA setup and have a few questions. We have 2 X XGS3100's, the Primary unit is active and currently registered and subscribed. I fired up the second 3100 today, now it is only connected back to the switch thru…

Hello, community! We recently updated the firmware of our XG 116 device to version 20.0.2 and noticed a significant increase in memory usage, which now consistently stays above 80%. Before the update, memory consumption was at normal levels. Has anyone…

Just for other to information! Firewall migration from SG115 (SFOS 20.0.0 GA-Build222) to XGS116 (SFOS 20.0.2 MR-2-Build378) is not possible exported backupfile from SG115 with a sice of 19,0 MB (19.963.264 Bytes) Error message on import backup to XGS116…

Hello: I am getting ready to migrate from 2 XG 210 firewalls in active/passive mode to 2 XGS 2100 firewalls and I had a couple of questions on the setup. The XG 210 are both running SFOS 20.0.2 MR-2-Build378. I know that I need to upgrade the firmware…

Hello, i need some help. I have a Branch Office wiht a XG125 and SFOS 20 MR1 up and running. Laptop connects over a APX320 AP and get a WiFi IP Address. Laptop was able to connect through Microsoft Always ON VPN (IKEv2) with UDP 500/4500 find to…

Good day. I have to upgrade an HA configured XGS3300 that has SFOS version 19.5.2 MR-2-Build624. The question I have is that the firewall tells me to update to versions 20.0.1 MR1-Build342 and 20.0.2 MR2-Build378. Can I directly upgrade to SFOS 20.0.2…

Dear Team, as per your info. you have release latest firmware 20.0 MR2 Build 378 Development reference number: NC-132862 Current Status: released/closed Issue type: Defect but I checked that…

Hi, Does the firewall use only the first WAN connection for operations like upgrading the firmware, definitions, or load balances in case of multiple WAN interfaces? If it uses only the first wan interface, is it possible to change it? Thanks.

Hi, I need to upgrade 210 firmware from 18.5.2 MR-2 to 20. The firewall is showing two available firmwares: 1. SFOS 19.5.4 MR4-Build718 2. SFOS 20.0.1 MR1-Build342 When I try to upgrade to 19.5, it shows an error. What path I can follow to…

I just found out that our FW has not been getting firmware updates and I want to see if making this big of a jump in firmware is going to cause a problem. So right now it's at SFOS 18.0.5 MR5-Build586 when I logged in it gives the option to update to…

Hello, We have a XGS3100 with SFOS version 19.0.3 MR3 that we want to upgrade to 20.0.1 MR1. During upgrade, configuration cannot migrated to new version and also backup restore to new version is not working. In control center, we received it shows…

Hi everyone, I have a bit of a situation here. I have tow firewall XGS2100 Version 19.0.2 MR2 in a HA cluster, I tried to upgrade them to 19.5 MR4 Build718 . after one day the LAN zone lost the internet connection . I tried to reboot the firewall but…

Hi, I have the problem that the firewall is temporarily not operable via the web interface and is stuck. The status page doesn't show anything when it comes to performance either. tested across various browsers and systems, including sophos central…

Hi. We have two Sophos XGS 136 in HA; installed firmware is SFOS 19.5.4 MR-4-Build718. On firmware page, upgrade to Sfos V20 is not proposed, and if I click on Check for new firmware button, the answer is "No upgrades available". Why? Enhanced Support…

Hello, In recent days I updated the Firewall firmware, however the end user cannot establish an SSL-VPN connection, I have uninstalled the previous version of SSL (Semaphore) and installed Sophos Connect. Now what happens is that the Sophos connect client…

Hello, we are doing a migration from old XG330 to a XGS3300 I have a question regarding the sophos connect client, which is currently used with the XG. the current sophos client is openvpn 2.3.8 The new one is in version 2.3, but, do we have a…

Hey guys, i had a strange problem. - Installed Version is 19.5.4 - I restored a backup from XG 330 to a new XGS 3300. - After restoring i create the HA Now it seems that not all WAN-IPs are accessable (it is a /27 subnet on Port2). I allowed…

After firmware upgrade from v.19 to v.20, HA failed to work and currently we are running on one FW.

I Face an issue in Sophos Reports after I upgraded the software to version 20, the reports didn't show any record

Howdy, Before I engage in the time consuming and soul sucking experience of contacting Support, does anyone know why I'm getting the following when trying to upgrade 19.5.3 to 19.5.4 either though Download/Install via the Firmware page, or uploading…