Hello Yesterday i installed 18.5 MR2 on my XG86w, after that I had no more a network connection to my applicance. I could not connect anymore by internet and LAN, and sophos central says my firewall is offline. So i had to connect by using putty and…

Good morning all, Kindly help me check the update message below. It was an update message on my shopos X135 firewall device asking me to update the software. Please what is the implication of this in case I go ahead with the update. A quick response…

Am looking at upgrading XG106w v17.5.15 MR15 to v18.5.1 MR1. In the updates section on Firewall (and also when logging on) there is a 18.5.1 MR1 update recommended. The update Matrix seems to suggest that this update path is supported for configurations…

Hello , Happy new Year! i have a sophos XG85 device with firmware 17_5_10_620 and couldn´t boot up stucking and showing the following error : Version 2.17.1246. Copyright (C) 2017 American Megatrends, Inc. BIOS Date: 03/20/2017 10:41:41 Ver: Z635…

I have a XG210 Rev2 appliance running SFOS v17.5.16 MR-16-Build830 This box doesn't want to upgrade. In the web admin under Backup&Firmware SFOS 18.5.1 MR1-Build326 is shown as latest available firmware. Downloading, applying doesn't give any errors.…

Currently on firmware version XG310 (SFOS 17.5.16 MR-16-Build830. Want to upgrade to v18. Downloaded firmware from Sophos Licensing Portal: file: HW-18.0.6_MR-6.SF300-655 Followed the procedures and steps documented here: https://docs.sophos.com/nsg/sophos…

Hello, I have some Firewalls they won't update. A XGS 126 is on "SFOS 18.5.0 GA-Build264" - it says the Firmware is the newest. but is it not. We are on "SFOS 18.5.2 MR-2-Build380" MY other XGS2100 and 1XGS116 and 3XGS are on "SFOS 18.5.1 MR-1…

Hi, I realise this has been asked before, but all the responses I've read don't appear to match my issues. My XG is currently on SFOS 18.0.4 MR-4 Going to System > Backup & Firmware > Check for new firmware results in the message: "No upgrades…

hello our current firmware is SFOS 18.5.1 MR-1-Build326 , from inside Sophos when we click " Check for new firmware " it always show No upgrades available . but from inside our Sophos account ( id,sophos.com ) we can download new firmware SFOS 18…

Hi Everyone! We are trying to update our XG210 firewall firmware SFOS 17.5.16 MR-16-Build830 version to SFOS 18.5.1 MR-1-Build326 version. Based on the listed version numbers, this update should not fail. But after the update, we see that the IP settings…

Last night during maintenance we were attempting to update to the latest version of SFOS 18.5 Build 326. We downloaded and hit install and both firewalls rebooted. After that the primary came up running the old firmware version and the secondary had a…

hello, As our firewall in the HA is defective, we have been sent a replacement device from Sophos. However, we have the problem that the wrong firmware is installed on the firewall and we are now asking ourselves how we can get SFOS 18.0.3 MR-3. We…

Current version is SFOS 17.5.16 MR-16-Build830. I have two XG330 firewalls in HA mode. SFOS 18.5.1 MR-1-Build326 appears to be on the firewall but will not boot up. Everytime the firewall reboots it reverts to the 17.5 version. Steps taken: 1) Manually…

hello We have server with SFOS 17.5.16 , we get this notification : "With all the enhancements over the last two years in Sophos Firewall v18.x, we are announcing the End-of-Life (EoL) of SFOS firmware v17.5 for all devices . The EoL for SFOS v17.5…

Today we upgraded a XG450 HA Cluster from 18.0.3 to 18.5.1 Everything seemed to work fined, both appliances showed 18.5.1 on the display. after we reloaded the cluster, both appliances reverted back to 18.0.3. from the GUI i could see that 18.5…

Dear Support Team, my sophos XG has been configured to provide internet access to clients, everything is working well for the client,(internet access, remote SSL VPN) my issue is that the device didn't ping from the diagnostic page to any address…

Hi guys, any idea about the new firmware? I have tried to update my current firmware from 18.0.5 MR-5 to 18.5.1 MR-1 but my firewall did not start well during boot. I reboot it back to 18.0.5 MR-5 and now it has new update which is again 18.5.1 MR-1 but…