Hi, I tried to upgrade my home appliance (home license) from 21.0 EAP1 to 21.0 GA with the following error: 2024-11-18 11:16:20.459 GMT starting old version corporate db Starting conf database 1 2024-11-18 11:16:21.852 GMTLOG: starting PostgreSQL…

Hi I tried do upgrade my "SFVH_VM01_SFOS 20.0.2 MR-2-Build378" Sophos XG SFVH VM to XG 21 using the SIG-File SW-21.0.0_GA.SFW-169.sig from Sophos downloads. The Upload starts and then I see a red message banner saying: New firmware could not be…

Hello everyone, since the update to V21 the DHCP relay no longer works. Can anyone help here?

I have a question regarding updating a HA setup from Firmware SFOS 19.5.3 MR-3-Build652 to SFOS 20.0.2 MR2-Build378. Since this is an update to a different version, does the same principle apply here where the Auxiliary is updated first, followed by the…

Ok everyone, I am trying to get back to our HA setup and have a few questions. We have 2 X XGS3100's, the Primary unit is active and currently registered and subscribed. I fired up the second 3100 today, now it is only connected back to the switch thru…

Hello, community! We recently updated the firmware of our XG 116 device to version 20.0.2 and noticed a significant increase in memory usage, which now consistently stays above 80%. Before the update, memory consumption was at normal levels. Has anyone…

Just for other to information! Firewall migration from SG115 (SFOS 20.0.0 GA-Build222) to XGS116 (SFOS 20.0.2 MR-2-Build378) is not possible exported backupfile from SG115 with a sice of 19,0 MB (19.963.264 Bytes) Error message on import backup to XGS116…

Hello: I am getting ready to migrate from 2 XG 210 firewalls in active/passive mode to 2 XGS 2100 firewalls and I had a couple of questions on the setup. The XG 210 are both running SFOS 20.0.2 MR-2-Build378. I know that I need to upgrade the firmware…

Good day. I have to upgrade an HA configured XGS3300 that has SFOS version 19.5.2 MR-2-Build624. The question I have is that the firewall tells me to update to versions 20.0.1 MR1-Build342 and 20.0.2 MR2-Build378. Can I directly upgrade to SFOS 20.0.2…

Dear Team, as per your info. you have release latest firmware 20.0 MR2 Build 378 Development reference number: NC-132862 Current Status: released/closed Issue type: Defect but I checked that…

Hi, I need to upgrade 210 firmware from 18.5.2 MR-2 to 20. The firewall is showing two available firmwares: 1. SFOS 19.5.4 MR4-Build718 2. SFOS 20.0.1 MR1-Build342 When I try to upgrade to 19.5, it shows an error. What path I can follow to…

I just found out that our FW has not been getting firmware updates and I want to see if making this big of a jump in firmware is going to cause a problem. So right now it's at SFOS 18.0.5 MR5-Build586 when I logged in it gives the option to update to…

Hi everyone, I have a bit of a situation here. I have tow firewall XGS2100 Version 19.0.2 MR2 in a HA cluster, I tried to upgrade them to 19.5 MR4 Build718 . after one day the LAN zone lost the internet connection . I tried to reboot the firewall but…

Hi. We have two Sophos XGS 136 in HA; installed firmware is SFOS 19.5.4 MR-4-Build718. On firmware page, upgrade to Sfos V20 is not proposed, and if I click on Check for new firmware button, the answer is "No upgrades available". Why? Enhanced Support…

Hi I having issues with upgrading my Sophos XG Firewall (Home Edition) virtual appliance to SFOS 20.0.1 MR1-Build342 from SFOS 20.0.0 GA-Build222. I can download the firmware via the appliance with no issues, the issue is soon as I press install, webadmin…

Hey guys, i had a strange problem. - Installed Version is 19.5.4 - I restored a backup from XG 330 to a new XGS 3300. - After restoring i create the HA Now it seems that not all WAN-IPs are accessable (it is a /27 subnet on Port2). I allowed…

Howdy, Before I engage in the time consuming and soul sucking experience of contacting Support, does anyone know why I'm getting the following when trying to upgrade 19.5.3 to 19.5.4 either though Download/Install via the Firmware page, or uploading…

Came across a xgs136 on 18.5.1 mr-1build326: 19.5.4 MR4 and 20.0.0GA are listed as latest available. Went to this page to check upgrade path recommendations: https://docs.sophos.com/releasenotes/index.html?productGroupID=nsg&productID=xg&versionID=19…

Hi, I hope you're doing well I have a technical question about updating the company's central FW firmware (sophos xg 330) The current version of SFOS is: but The latest available firmware displayed on the console are: I think i can not download…

hi all, im going to backup before i upgarde from 19 > 19.5.3 > 20.0.0 and then i need to upgrade the fw for the ssd's as i have the pop up saying i need to before this im going to take a backup incase things go south, now do i do this via backup or…

Hi, In Sophos firewall, in the latest available firmware, I have two Firmware versions ( SFOS 20.0.0 GA-Build222, SFOS 19.5.3 MR3-Build652) available for download. If I click 'download', will it take immediate effect and download as external file…

Hello Community, I have been trying to update Sophos Firewall from v19.5 MR3 to v20 GA, and it fails. Through the Firmware page, I: - Download the firmware, shows success. - Install it, shows success applying it. - On device reboot, v19…

Good day Sophos Firewall community, Please help, we have a XG550 appliance and we are not able to upgrade firmware to SFOS 19.5.3. We are receiving the following error when upgrading: New firmware could not be uploaded. Please refer to online help…

We have sophos hardware firewall [ XGS2300 (SFOS 18.5.0 GA-Build264)] and afrter firmware upgrade we get this message: " Can’t detect the network processing unit or the related ports. The firewall started in fail-safe mode and is inoperable." I tried…

Hello, I am trying to update my XG 125W from 19.5. MR3 to the brand new v20. Therefore I downloaded the HW-20.0.0_GA.SF300-222.sig from the sophos download servers, because i only have a home license. It is not possible to upload the .sig file nor…