I Face an issue in Sophos Reports after I upgraded the software to version 20, the reports didn't show any record

Howdy, Before I engage in the time consuming and soul sucking experience of contacting Support, does anyone know why I'm getting the following when trying to upgrade 19.5.3 to 19.5.4 either though Download/Install via the Firmware page, or uploading…

Yes, i'm aware that this firmware release is already EOL - but that's why i'm upgrading. Logging in to SFOS 19.0 MR1 i got updates offered to 19.5MR4 and 20.0GA. I got those two Versions on local webadmin as well as in central. As both firmware versions…

Came across a xgs136 on 18.5.1 mr-1build326: 19.5.4 MR4 and 20.0.0GA are listed as latest available. Went to this page to check upgrade path recommendations: https://docs.sophos.com/releasenotes/index.html?productGroupID=nsg&productID=xg&versionID=19…

Hi, I hope you're doing well I have a technical question about updating the company's central FW firmware (sophos xg 330) The current version of SFOS is: but The latest available firmware displayed on the console are: I think i can not download…

Hello same issue SSL VPN config file naming We got this since the firmware upgrade to XGS2100 (SFOS 20.0.0 GA-Build222), from SFOS 19.5.3 MR-3-Build652 The file has some other problems too, it now adds the CA two times, and at the beginning…

hi all, im going to backup before i upgarde from 19 > 19.5.3 > 20.0.0 and then i need to upgrade the fw for the ssd's as i have the pop up saying i need to before this im going to take a backup incase things go south, now do i do this via backup or…

Hi, In Sophos firewall, in the latest available firmware, I have two Firmware versions ( SFOS 20.0.0 GA-Build222, SFOS 19.5.3 MR3-Build652) available for download. If I click 'download', will it take immediate effect and download as external file…

Hello Community, I have been trying to update Sophos Firewall from v19.5 MR3 to v20 GA, and it fails. Through the Firmware page, I: - Download the firmware, shows success. - Install it, shows success applying it. - On device reboot, v19…

Good day Sophos Firewall community, Please help, we have a XG550 appliance and we are not able to upgrade firmware to SFOS 19.5.3. We are receiving the following error when upgrading: New firmware could not be uploaded. Please refer to online help…

We have sophos hardware firewall [ XGS2300 (SFOS 18.5.0 GA-Build264)] and afrter firmware upgrade we get this message: " Can’t detect the network processing unit or the related ports. The firewall started in fail-safe mode and is inoperable." I tried…

After upgrading firmware from SFOS 19.0.1 MR 1 BUILD 365 to SFOS 19.5.3 MR3 - BUILD 652, I'm having some problems with Authentication. The STAS is currently updated. Some users are in need to manually authenticate with user and password everytime. What…

Hello, I am trying to update my XG 125W from 19.5. MR3 to the brand new v20. Therefore I downloaded the HW-20.0.0_GA.SF300-222.sig from the sophos download servers, because i only have a home license. It is not possible to upload the .sig file nor…

It was on version 19.5.2 MR-2-Build624, but after updating to 19.5.3 MR3-Build652, my communication failed, internal network, internet, etc. After the restore, communication stabilized and returned to normal. Has anyone gone through this?

Hi everyone, Currently we have Sophos xg 230 in our network and it is HA. Our Primary fw is (Active) and Secondary is Auxillary (passive). So I want to update firmware of Sophos XG 230 which is already in HA mode, So what should I do or what will…

Hello There, This is regarding that some vulnerabilities are somehow there in sophos 19.5.3 firmware version .what can be the solution for this and second thing as of now we arent able to find licensing portal directly it is redirecting to sophos…

After updating to the version SFOS 19.5.3.652, users could not login to the VPN. Authorization is done on ESET's RADIUS server with OTP. The RADIUS server test will run correctly. There is an error in the log - failed to login to SSLVPN through RADIUS…

Hello, My company has an MPLS that is managed by the service provider, and all traffic going to the Internet from the MPLS sites comes first to my Sophos cluster which is in our main site. This was implemented a few months ago and was working fine until…

I recently attempted to update my XGS Firewall from SFOS 19.0.1 MR-1-Build365 to the latest 19.5.3. MR-3-Build 652. I have been putting it off and finally had an opportunity to upgrade. After the firmware applied and rebooted, I was able to remote into…

Perhaps a simple question, but I downloaded and installed the latest available firmware, and it seems to be available. But it is not active, why? How can I activate it?

Hello community, after upgrade to 19.5MR3 one XG135 got DEAD status for service policyroute. Restart service, reboote firewall and fallback to MR2 doesnt change this problem. We are now on way to customer to fresh install this firewall, anyone else…

My problem is that after the firmware update of XG135, the hardware light is red. Previously worked properly with SFOF 19.0.0 GA-Build317. When I choose SFOS 19.5.1 MR1-Build278 and install it, it fails.(the pic below is the screenshot before update …

I am trying to upload the firmware manually from the "SFOS Installers" website. download.sophos.com/.../index.html Currently I am running 19.5.2 MR-2-Build 624 I have downloaded the SW-19.5.3_MR-3-652.iso multiple times and have tried uploading using…

Hi all, What means mr(staging) type in SFOS 19.5.3 MR3-Build652 Thanks

hi all, can i update from v19.0.0 straight to v19.5.1 or do i need to update to v19.0.2 first thanks, rob