Hi folks, I have brand new XG115W running v18.5.2 MR-2 and received this email this morning. I tried searching for my original thread on this subject but was unable to locate it. "Sophos Central Event Details for house What happened: One or…

Hello Community, I have an active-passive setup with two XGS 2300 (SFOS 18.5.2). HA is working. Both boxes are connected to the internet and LAN, also the HA-Link is established. The Firewall have 3 WAN Uplinks, but now only one is connected. Now…

OLD THREAD ON community.sophos.com/.../304532 I have tried Security Heartbeat for 30 days and now the trial period expired. On dashboard the service icon is red and clicking it brings me to System Dashboard menu where "heartbeat service status says…

Hello, this evening all our firewalls lost the Connection to Sophos Central. This happens between 20:00 an 21:00 CET at 12-11-2021. But the Firewalls it self are online and working. Has anybody the same issue? Ben

I get emails and also alerts in Sophos Central when my XGS loses contact, which is good. Once I acknowledge the alert in Sophos Central, it disappears. I save the emails, so theoretically I can look through them to see when the disconnects occurred, but…

Hi, I have a quick question about Security Heartbeat. Imagine, you have a FW rule on your XG with Security Heartbeat enabled: green source, green destination No user authentication required on that rule. Now, someone not belonging to your company…

Hi We have one daily scheduled report setup on our XGS87. The report is set to mail a link to three people as the CSV attachment is sometimes too large to attach. The problem is that the link in the daily email does not work. It seems the link in the…

Hi All, As an MSP we are really struggling since moving to SOPHOS Central for Firewall Management (forced from onprem SFM) for firmware updates. We have many customers, each with 1-2 XG's assigned to their Customer in Central. In SFM we had the option…

Hi, please don't say it is obvious, it is not obvious because there is no reference to what safiware needs updating. For current version pease see signature. Ian

from this morning we got a lot of "Firewall has not checked in Sophos Central for past 5 minutes" All our locations work perfectly and VPN has no problems. Is there a website to look for the status of Sophos Central if they have an outage?

Hi, We are a Sophos Partner. A client purchased a Sophos XG136 through us. We have created a Sophos ID for the client which we used to activate the firewall (register licenses). Now we would like to manage the firewall through Sophos Central partner…

I have recently noticed that all our servers with Intercept X Advanced for Server do not show the 'user' details in the logs and any user based firewall rules fail (obviously). This is with a user logged in via Remote Desktop. These are domain joined…

Hi, this morning all of my IPSEC users are having problems connecting to the internet using the Sophos Connect client. The error in the XG log is Heartbeat denied This was working yesterday and we have made no changes to the XG

Since the Upgrade of our XG 5 days ago which was parallel with the Sophos Central Updates during the weekend, I can see some very old red heartbeat sessions I blieve this is a bug. In fact I wonder if it is really possible that there is a heartbeatsession…

On which two of the networks can the endpoints be protected from the computer with a red health status? Why do you answer that way? I feel like it's a trick question as wouldn't all three be protected? I said A and C since B was obvious. I was wrong…

While scheduling the firmware upgrade through Central, I've encountered with following error. Below the snapshot of error message. How to fix the timezone error?

I have been working on increasing network security and implemented firewall rules that block access to the internet by workstations if they don't have a Heartbeat. Of course we have the "chicken and egg" situation, how is the Heartbeat registered if…

Hello everyone, is it planned to install the Firmware Updates for RED and Access Points via Sophos Central? I have many firewalls where I have to logon and click on install. The possibility to install these updates with a time schedule would be nice…

Hi Folks, based on our design, my XG firewall doesn't have direct access to internet to receive updates. I know we have SFM to help in this scenario but knowing that SFM is already retired and Sophos not providing serial number anymore, so what…

I have several groups defined in Sophos Central for firewall management. Each group presently just has one firewall, and when added, I was able to import the firewall config so the device was not reset. It's working as I would expect and I can update…

Hello community, we have some IPSec tunnels to our branch offices. The connections are stable over the day (no entries in the logs of both vpn-endpoints), but in central we have a lot of warnings about failed IPSec connections reported by the auxiliary…

Hi guys we've been using Sophos Central quite a lot to keep our FQDN and Host objects central between all our different firewalls. Recently we've been noticing new firewalls that are joining are not successfully syncing objects when placed in their…

Temporary error while accessing Sophos Central has been going on for 3 days. Device is registered to our account but cannot register with SC and accept management. Trying with a different username and password yields n incorrect username or password…

Hello...We will be migrating many SG's to XG's and were considering using the SG to XG deployment tool. However, there is a lot of legacy stuff that we do not want to come over so we are electing to programming them from scratch. However, if we attempt…