hi due to a failing xg135 I am going to need to transfer the licence to a spare xgs136 soon but when i have found the info on how to do this it says go to the firewall licence page on sophos central and simple click transfer licence. The problem is…

Hello everyone, I am a Sophos XG Home user, and my XStream Protection bundle license also includes the Central Orchestration feature lasting until 2999 as well. Does this also mean I can register a Sophos Central account for free to evaluate Central…

when i applying a new subscription, and I'm receiving a "Failed to Apply Subscription" message.

Hi Ok so I might be rather dim (and I hope not as I am supposedly a certified SFOS Architect!) but we are deploying a 10 SD-WAN site to site mesh of XGS firewalls with multiple WAN links into each site for a customer using SD-WAN Central Orchestration…

Hi, We oversee more than 30 firewalls through Central Firewall Management. Although a firewall policy has been applied universally, a problem arises with password complexity settings within the policy. Specifically, it restricts passwords to a range…

Hello Guys, just wanted a confirmation from you, i've registered some AP in Sophos central but they arent shown in the XG firewall, is that normal? the only way to manage those with the xg firewall is to register them with the XG? i tought that…

Hi all, XG Firewall XGS Firewall I have around twenty Sophos firewalls Each time I open an admin session, a notification from Sophos Central is displayed. I want to know is this service free, and does not require any subscription.. what are the…

I've built out in the SD-WAN connection group. XGS116 firewall at my remote home office is behind DHCP public IP. Virtual firewall in Azure is behind Azure's NAT. It doesn't seem like an SD-WAN Connection group can handle this as it configures the Gateway…

Good Day Members, I Trust you are well. We currently have 5 sites with site to site SSL VPN configured. We are investigating SD-WAN connection Group in Sophos Central. This will assist us in setting a couple defaults policies that that would be the same…

Hello, where are the Firewall Rule Groups in Central? I am not able to group the rules, how is this done via Central? Sven

When Searching Object for a Firewall rule, I have to know the name. example vsrv-testserver01 When I type testserver it is not found. I have to start with vsrv-. This works on an xgs. Sven

Hello, for Firewall Rules with Users, managed by Sophos Central Firewall Management. How do I get the Groups to Central and use them? The Groups are synced from local Active Directory. Thanks Sven

One of the XG115W firewalls lost connection to Sophos Central some time ago, rebooting device did not solve the issue so I've tried to remove and re-add the device to Sophos central. Whether I try OTP or user/password it errors. Now the button is not…

Hi team, I noticed a strange thing about our own XGS-HA cluster today. One device wasn't checked in in Central (status "Auxiliary device status: Couldn't get the registration details. The device is offline.") although the HA status page shows everything…

Hi, I have a new Sophos XGS107 firewall that we deployed and it was showing that it needed a firmware upgrade in Sophos Central, so we scheduled it to do an upgrade, and now it's showing a gear icon that is spinning, and the upgrade should have finished…

Recently I have added multiple WAN interfaces to our XGS's. I just noticed that when I attempt to manage polices for this Group of XGS, that it just SPINS and I cannot access the group policy management. I can manage each member of the group from central…

Hi, Can you please help. I am getting this error while setting up new firewall A background process is taking longer than expected. Please check back in a few minutes. Getting this error while adding firewall in Sophos central.

Hi, we're facing an issue on SFOS 19.5MR2 (Home) within sophos firewall backup to central. Following setup: There are two completely independent Sophos Central Accounts (for testing): Tenant A & Tenant B We've setup new Sophos Firewall and linked…

4 XG/XGS firewalls, all running SFOS v19.5.1, were scheduled to install v19.5.2 this morning at midnight. 4 of 4 show this in the console-- Dashboard on each firewall confirms v19.5.1 remains installed. I checked the System log on one of them…

Hello, I need help to add my Firewall to Central. I'm getting this error when trying to add a configurated Firewall to Sophos Central. Firewall Management> Add Firewall> Join a firewall that is configured or deployed > Introduce S/N Previously I…

Hello Community, for the last six hours or so we have been getting "Firewall lost connection to Sophos Central" reports from various customer systems. Is there a problem with Sophos Central? Best regards Michael Michael Großmann Netzwerke und IT…

Is there any way to get rid of this warning? Unless I am assuming wrong and Sophos doesn't want us connecting our firewalls to Central, this doesn't make any sense to always have this warning showing. Unlike a simple check box to enable access from…

Hello all, is it possible to enable the Sophos Central Management on the auxiliary device in a HA via CLI? Due an HA problem I must rebuild the cluster and the 2nd node has not Central Management enabled. At the moment I don't want to make a fail over…

Hello all, We have same problem to this one: Can't register new XG firewall on Sophos central So the only possible solution, is to ask our Costumer for there Credentials, so we can Register the XGSs.... We tried about 20 XGSs....is this a Bug? …

Hi, Is it possible that customer that have 20 firewalls managed on sophos central create template and apply to all firewalls. Is there any detail documentation about how that works? Regards,