We have a rule that is configured with heartbeat like this: A device had heartbeat days ago but currently has no heartbeat. XG430_WP02_SFOS 19.5.3 MR-3-Build652 HA-Primary# ipset -L hb_green |grep 172.16.xxx.xxx XG430_WP02_SFOS 19.5.3 MR-3-Build652…

One of the XG115W firewalls lost connection to Sophos Central some time ago, rebooting device did not solve the issue so I've tried to remove and re-add the device to Sophos central. Whether I try OTP or user/password it errors. Now the button is not…

Hi team, I noticed a strange thing about our own XGS-HA cluster today. One device wasn't checked in in Central (status "Auxiliary device status: Couldn't get the registration details. The device is offline.") although the HA status page shows everything…

Hi, I have a new Sophos XGS107 firewall that we deployed and it was showing that it needed a firmware upgrade in Sophos Central, so we scheduled it to do an upgrade, and now it's showing a gear icon that is spinning, and the upgrade should have finished…

Recently I have added multiple WAN interfaces to our XGS's. I just noticed that when I attempt to manage polices for this Group of XGS, that it just SPINS and I cannot access the group policy management. I can manage each member of the group from central…

Hi, Can you please help. I am getting this error while setting up new firewall A background process is taking longer than expected. Please check back in a few minutes. Getting this error while adding firewall in Sophos central.

SFVH (SFOS 19.5.2 MR-2-Build624) home license. I have everything checked to be sent to Sophos Central reporting in the firewall. " Send reports and logs to Sophos Central" is checked in the Sophos Central services page. In Sytem services-->log settings…

Hi, we're facing an issue on SFOS 19.5MR2 (Home) within sophos firewall backup to central. Following setup: There are two completely independent Sophos Central Accounts (for testing): Tenant A & Tenant B We've setup new Sophos Firewall and linked…

I keep hearing about the Central Reporting and how all the detailed logging is available through it, which has plenty of data points and filters. We are subscribed to Xstream Protection, which includes Central Orchestration, which includes 30 days of…

4 XG/XGS firewalls, all running SFOS v19.5.1, were scheduled to install v19.5.2 this morning at midnight. 4 of 4 show this in the console-- Dashboard on each firewall confirms v19.5.1 remains installed. I checked the System log on one of them…

Hello, I need help to add my Firewall to Central. I'm getting this error when trying to add a configurated Firewall to Sophos Central. Firewall Management> Add Firewall> Join a firewall that is configured or deployed > Introduce S/N Previously I…

Hi, We have two firewalls configured on same central account. What we would like to do is connect sophos end points and send HB on firstl firewall but if somehow they first firewall goes down the users will connect on the second firewall through IPSEC…

Hi all, we have a lot of firewalls in a Partner Central console. I can see all the necessary alerts by selecting "Alerts" in the "My Customers" section in the left-hand menu. BUT I am searching for a way to monitor just specific alerts for specific…

Hello Community, for the last six hours or so we have been getting "Firewall lost connection to Sophos Central" reports from various customer systems. Is there a problem with Sophos Central? Best regards Michael Michael Großmann Netzwerke und IT…

Is there any way to get rid of this warning? Unless I am assuming wrong and Sophos doesn't want us connecting our firewalls to Central, this doesn't make any sense to always have this warning showing. Unlike a simple check box to enable access from…

We notice strange Heartbeat issues this week when users of one department started desk sharing. Users have indiividual notebooks with Intercept-X. The Network is connected to XG firewall SFOS 19.0.1. DHCP Server on the Network. XG gets the Heartbeat…

I have an XGS 3100 firewall. In the Control Center, I see Connected Remote Users and Liove Users. Everyone in the former group appears in the Live group, but the Live Users group contains one or more "Heartbeat" users. I don't know why they are there…

Hello all, is it possible to enable the Sophos Central Management on the auxiliary device in a HA via CLI? Due an HA problem I must rebuild the cluster and the 2nd node has not Central Management enabled. At the moment I don't want to make a fail over…

Hello all, We have same problem to this one: Can't register new XG firewall on Sophos central So the only possible solution, is to ask our Costumer for there Credentials, so we can Register the XGSs.... We tried about 20 XGSs....is this a Bug? …

Hi, Is it possible that customer that have 20 firewalls managed on sophos central create template and apply to all firewalls. Is there any detail documentation about how that works? Regards,

Hello, Does anyone know if its possible in Sophos Central to create a custom admin role, say "AO Admin" and only allow them to administer members of the "AO" users group? Appreciate the help from anyone.

We have a client currently that is only connected with LAN. The client is reporting network changes the the firewall every few minutes and generates a new HB session. Causing many interruptins for the user. The client computer remains connected to the…

How to remove a non-existing endpoint from Sophos Firewall Control Center which shows the endpoint with "missing hearbeat" state 175 days ago. The endpoint was decomissioned and Sophos endpoint uninstalled and removed from Sophos Central about 6 months…

Hey guys. I would like to know if anyone knows or if there is any document that talks about the consumption of bandwidth that the Sophos firewall consumes for sending logs and reports to Sophos Central. I would like to know the average consumption…

is that something to worry about in the heartbeatd.log? This is logged quite frequently on our SFOS 19.0.1 box [2023-03-16 14:18:04.039Z] INFO EndpointStorage.cpp[32722]:110 endpoint_connectivity_cb - Connectivity changed for <xxxxxxxxxxxxxxxxxxx…