• Sophos blocking portion of Instagram

    Hey Help Desk Guy
    Hey Help Desk Guy
    Hey all, I've noticed that at home - a portion of IG won't load when connected to the Sophos VPN. I've checked the firewall logs and don't see anything blocked from IG. Any ideas of how/what I can do to get this allowed again?
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Discord Firewall Exception(Sophos XG)

    Admin HTM
    Admin HTM
    Hi All Currently I am experiencing issues building a Discord firewall exception. When users are joining a voice/video channel within Discord, channel status is: No Route, connecting RTC. WHen I create a firewall exception, things are just not working…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • SSL Inspection KEY_TYPE__UNKNOWN

    Thomas_XG
    Thomas_XG
    Hi, an application tried to decrypt a SSL/TLS connection but was getting an error "unknown ca(48)" : messageid="19018" log_type="Content Filtering" log_component="SSL" log_subtype="Error" severity="Information" user="<changed>" src_ip="<changed>"…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • The administrator of this network has restricted access to sites categorized as IPAddress

    Matthias Rieche
    Matthias Rieche
    Hi, i have a question about the Filter. When i try to connect to other VLAN with a Browser to a IP Adresse i get the The administrator of this network has restricted access to sites categorized as IPAddress. But i can´t find wich policy is…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Webfilter Block advertisment - no reason why blocked

    Jan Peukert
    Jan Peukert
    Hi, i do have a problem with the settings of blocking the category "advertisement" in the web policies. If our users use google to search they will get the google advertisement links first. This should be blocked, correct. In our policies the category…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • How to report mis-categorized (by Sophos) URL?

    Wayne Folta
    Wayne Folta
    Was researching Bosch heat pumps -- they're a pretty famous company -- and found the URL: http://bosch-homecomfort.com is flagged as "Personals & Dating", I'm guessing because a regex on "comfort" or "home" matches, but who knows. The STOP page…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Allow block site for user

    Munish thakur
    Munish thakur
    A user is trying to connect to https://help.virginatlantic.com/gb/en.html which is in travel category and allowed in rule But on browser user get message that site is blocked by sophos . By Checking the log i Find one of my rule that is for to drop…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Synology NAS Update blocked by Web filter (Example Exception)

    philbert
    philbert
    If you have a "strict" Web Filter policy, chances are your update download after the Synology DSM 7.x Update will be blocked. Either create a web filter exception or remove the categories from your web filter policy. Example Exception: Matching…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Is there any way to perform web filtering for Guest WIFI network ? for BYOD devices?

    Emina Brkanic
    Emina Brkanic
    Hi We have XG firewall on our locations. Is there any way to perform web filtering and SSL inspection without certificate warning for https web sites on mobile devices? Guest users don't have certificates installed and can access every site. Re…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Modern notifications via Office 365 in Sophos XG

    JOU
    JOU
    Hello, How to configure Modern notifications via Office 365 in Sophos XG ? Thanks
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos blocks Google Translate

    Aimero
    Aimero
    When I try to access google Translate the firewall blocks it for category "proxys and translators" I can't find such a category in my webfilter rules I also did a policy test and it came back positive And in my "Default Workplace Policy…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos FW XG SSL/TLS Decryt - game Diablo 2 not connecting to server

    Stanislav Bonev
    Stanislav Bonev
    Hello everyone. I have Sophos XG in my home. I created all the rules and activated all protections IPS , ATP , SSL/TLS Decrypt etc. In local TLS exclusion list i added Battle-net , Blizzard and other games i play. When SSL/TLS decrypt is on Diablo 2…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Logging not showing traffic for a certain rules or traffic type

    MakoRantz
    MakoRantz
    We are having something happen on our Firewall which we are implementing and can't quite get our head around it. We have traffic coming from some clients. HTTPS specifically. We have a rule which allows HTTPS traffic from the clients IP to the WAN with…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • SSL/TLS inspection - Dropped due to TLS engine error: OUT_OF_MEMORY[201]

    Steppenwolf
    Steppenwolf
    Hello, I have problems with a few clients to access some pages. In the browser appears a SSL_PROTOCOL_ERROR. In the log viewer in the module SSL/TLS inspection appears the error "Dropped due to TLS engine error: OUT_OF_MEMORY[201". For some the error…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Web Policy Override

    JeffCooper
    JeffCooper
    Hi, I read the documentation and even got it working to an extent, but not completely. I set up an override with a code so I could override policies if and when needed. After I set it up, I go to a site, am blocked, but it seemed to ask for my credentials…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • external url Database Sync / Web Categories

    Piero
    Piero
    Hi, i would say if there are any updates about this: Categories - External URL Database Sync - Discussions - Sophos Firewall - Sophos Community
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Can't print with IPPS.

    core_memory
    core_memory
    I can't print when Mac and Printer are connected through XG Firewall's bridge. Mac - XG br0 - Printer I can print by disabling SSL/TLS engine. Or I can print by disabling IPv6. IPPS (Internet Printing Protocol over TLS) is used for printing. When…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Xg Firewall Target Domains

    Stefano Cherubini1
    Stefano Cherubini1
    HI on old sophos utm9 in web protection - filtering options -exception list under target domain I could enter the string ^https?://([A-Za-z0-9.-]*\.)?adobe\.com/ on the new xg firewall under web categories/ domain/keyword this string ^https?://([A…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • HTTPS decryption: Some users cannot browse site: Certificate expired yesterday

    LHerzog
    LHerzog
    We're having a strange situation again after it happened last week already on our SFOS 19.0.1 XG430: Some users browse to a website that has no exceptions on our firewall for decryption. The browser (firefox or chrome) show an error that the site…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Anyway to bulk enable Exceptions under Web -> Exceptions

    Liam Evans
    Liam Evans
    Just imported the Office 365 templates (All services) as per method 2 below and the process to manually turn each one on is. Sophos Firewall: Configure web exceptions for Office 365 .
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • enable Whatsapp audio/video calls and chat on Sophos XG

    Alexander Weinbacher
    Alexander Weinbacher
    Hello, this is how you can enable users on the LAN to use Whatsapp chat, audio calls and video calls. Menu "rules and policies". There I have set up my default web access policy: LAN any to WAN any - only http, https, imap, imap-s allowed. …
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • How to setup Sophos Firewall "rule policy" to show the Sophos site blocked warning message in a browser?

    alex makura
    alex makura
    Hi Tech Team, I would like to have the warning screen in every occasion that a site has been block. (one just in case it's a false positive and 2 to keep testing and adjusting the system). I'm puzzled how this is complicated, as normally we would…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • "Blocked due to using client certificate" error in SSL/TLS Inspection Log and how to bypass

    Brian1941
    Brian1941
    I have an application, Parallels Access, that as part of its login process connects to different Parallels websites. I am getting the error "Blocked due to using client certificate" that then fails the connection, and I can't log in to the Parallels server…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • HTTP Pipelining in XG

    Amodin
    Amodin
    So I have an application *cough* game *cough* that still utilizes pipelining. I know that it is not supported in XG based off a two year old thread that's locked, but it was noted that you can create exceptions without having to resort to changing from…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Direct Proxy behind internet gateway did not work

    Chi Hing Chi Hing
    Chi Hing Chi Hing
    Dear All, I recently deployed a Sophos XG with version 19, i want this Sophos to act as direct proxy and behind the internet gateway, below are the configuration i created, and i tested with proxy enable on one of the user computer with proxy setting…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
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