• DPI / TLS Scanning exception issue with d1. d2 d3.sophosupd.com when installing Intercept-X for Mac

    LHerzog
    LHerzog
    Hi, today we're facing something new: issues when rolling out the Sophos Endpoint to Mac Books. Windows Endpoints: no problem. They fail to install. Workarounds like https://support.sophos.com/support/s/article/KB-000044045?language=en_US were unsuccessful…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How to block Tiktok App

    frankyhertz
    frankyhertz
    Hi I'am unable to block Tiktok application and can't even find it in application control. Please help... Thanks...
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • PDF generate from our web server behind firewall alwasy blocked

    Disko_boyolali
    Disko_boyolali
    i have server that run code javascript or something that generate pdf file for download or view but alwasy faild or error my server using local addres nat behind the sophos xg. What shoud i have to do to white list this action
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Internet pages suddenly no longer work 502

    Chriz
    Chriz
    Hello, since today suddenly several internet pages do not work anymore. The browser gives the error message: HTTP ERROR 502 The page is e.g. https://www.ista.com/de/ Firewall is a XG115w (SFOS 19.0.0 GA-Build317 Do you have a solution? Thanks…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • SEC_ERROR_EXPIRED_CERTIFICATE for web proxied sites

    Tim M
    Tim M
    Hello, I am a home user of the Sophos XG firewall - SFVH (SFOS 19.0.0 GA-Build317) - and use it to proxy specific sites... one of those things I proxy is google and youtube. Recently, it seems that the certificates that my appliance creates have expired…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG550 (SFOS 19.0.0 GA-Build317) : problem with Web filter, RDP connection block after upgrade

    Daniele Basilico
    Daniele Basilico
    Hi, after upgrade from SFOS 18.5.3 MR-3-Build408 to SFOS 19.0.0 GA-Build317, without changes to the policy, we have a problem with connections in vpn ssl, RDP connections (tcp 3389) are blocked. T he logs indicate that RDP connections are blocked by…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG FW - Some users have "Not Secure" notification in browser even though all sites are HTTPS

    Sophos User6227
    Sophos User6227
    XG FW - Some users have "Not Secure" notification even though all sites are HTTPS Users are authenticated and internet is working, however, no matter which site they go to it always says "Not Secure" "This site has a valid certificate, issued by…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Web Proxy vs DPI

    SophosNewby
    SophosNewby
    Hi Everyone, I finally moved our XG over to version 18 yesterday and no hiccups. My question is I am wanting to get SSL/TLS Inspection setup correctly for our environment and I noticed when I toggled of SSL/TLS inspection->ON, it must automatically…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How often does Sophos check the accuracy of the geoip database?

    rfcat_vk
    rfcat_vk
    DHi folks, I was investigating an unknown country ip address and found that it belongs to cloudflase in the US. Cloudflare being like AWS etc as a large supplier is cloud servers I would think that the geoip database should be easily updated. If the…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • HTTPS-Scanning some Website-Certs unvalid (expired)

    Mr.Roboto
    Mr.Roboto
    have a strange problem here with an XG cluster. On 07.06.22 there was a problem with the onsite NTP service. After the failure, which lasted about 5 minutes, some websites such as google.com can no longer be accessed in a browser because the certificate…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Software Agenda und Sophos XG ich komme nicht weiter

    Ralf Blüthner
    Ralf Blüthner
    Hallo, ich versuche gerade die Software AGENDA upzudaten, aber leider sagt mir die Software: keine Verbindung zum Internet...ich habe aber Internetverbindung. Die Beschreibung in der Agenda Hilfe ist auch nicht wirklich aussagekräftig: hier mal der…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Websites load slowly or not at all without Web-Proxy

    SM-ITM
    SM-ITM
    Hello, we have the problem that in general all websites load slowly and many others do not load at all. We use version 19 (SFV4C6 / 19.0.0-B317) as VM in Hyper-V. Here are some examples of websites that cannot be accessed at all: https://icloud…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Lots of "Invalid Traffic" being dropped to Office 365 servers.

    Kat Kilbane
    Kat Kilbane
    Hey folks! I have a XG firewall on 18.5.2. For the last year or so, we have been having trouble with random users being prompted to put their Outlook password in for the desktop app. I have been chalking it up to Microsoft being eh. But this week it has…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Security Features > Web Filtering - Best practice for BYOD Devices

    Daniel Hargrove
    Daniel Hargrove
    Hi. I am looking for some advise around the best practise for Web Filtering for a BYOD network. We have a seperate network setup on our XG for residents who connect their own devices which are mainly mobile devices. We have a firewall rule crated…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG Firewall DPI

    Nikita Baranov
    Nikita Baranov
    Hello everyone, I was trying to enable DPI feature inside of the existing rule, however Malware scanning section is missing in my case. Please see screenshots attached for comparison.
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG Firewall - GEO Blocking is equal to Webfiltering?!

    Valvaris Sigma
    Valvaris Sigma
    Hello Sophos-Community, I own a Sophos XGS 126 [ SFOS 18.5.2 MR-2-Build380 ] and am happy with it. After tinkering with a few settings, I found something odd and wanted to ask if this is intended? (SSL Inspection = ON - DPI Engine Active - Added Rule…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How to disable the Capture Code on USER Portal and add the Company Logo?

    JanKellermann
    JanKellermann
    Hello, how can i disable the Capture Code on the User Portal Site and add our Company Logo? Regards, Jan
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Roblox not working if "Use web proxy instead of DPI engine" is active

    ChriZathens
    ChriZathens
    Hello to all.. Seems like roblox got me into a rabbit hole Since I don't want to confuse you with a lot of stuff, long story short: Roblox is not working if "Use web proxy instead of DPI engine" is active.. The roblox website is being accesed without…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Policy Quota not working with DPI

    ChriZathens
    ChriZathens
    Hello! I set a web category (Games) to be accessible only for 1 hour per day. I run a policy test and I get the correct result: If I go to the firewall rule that has this policy and check the option "Use web proxy instead of DPI engine", all seem…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Block VPN Exntesion/Add-on On Chrome, Opera browser

    Nazir Heravi
    Nazir Heravi
    Hi guys, I've Sophos XG Home that block all Entertainment Web Browser. Problem is users use VPN add-on on Browser such as Hoxx VPN, Touch VPN, Ultrasurf,... so user still can access to Entertaintment site like "Youtube.com". I add application rule…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Adobe Creative Cloud updates failing with error 113 on XGS 87

    wineoh
    wineoh
    After I migrated from an XG85 to XGS87, I can no longer download Adobe Creative Cloud updates. I get error 113 which is a vague error that indicates the problem is on my end. My XGS87 is set up primarily with the defaults. I'm using XGS87 (SFOS 18.5.2…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • "Securly" security provided by school conflicting with web proxy.

    Paul McGinnie
    Paul McGinnie
    I have an interesting problem, which I have solved but don't understand what is going on! I run Sophos XG Home SFOS 18.0.6 MR-6-Build655. My daughter has a laptop from school which runs an azure based cloud office setup, with a firewall/security app called…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Office 365 Exceptions

    Jason Bristow
    Jason Bristow
    Currently we have to create exceptions for Office 365 in the web filter by following the guide here: Sophos Firewall: Configure web exceptions for Office 365 It would be nice if the exceptions could auto-update the list of IP's and URLS from http:/…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • GoogleDuo

    Sophos User5846
    Sophos User5846
    Unable to get Google's Duo chat app to function externally. I have all ports and services open to test it, and while it will connect, there is no audio or video. Ideas?
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • web policy override block page not displaying

    Gift Petros Kumdana1
    Gift Petros Kumdana1
    Client requirement: -blocking all unprofitable websites and app -web policy override configuration for specific users eg lectures and administration department Problem: -after blocking the websites requested and tested this page comes up …
    • over 2 years ago
    • Sophos Firewall
    • Discussions
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