• XGS - SSL VPN not working from neighbouring WAN IP (hosted offices)

    Simon Wilks
    Simon Wilks
    Hi I have customer with SSL VPN working fine 99% of the time. However users cannot connect from the same WAN subnet. Ie say the WAN IP of the XG is 85.85.12.5/27 If a user tried to VPN from anoter network which is on the same ISP (ie 85.85.12…
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • What's the impact of DNS settings in General SSL VPN settings

    Andrej Pirman
    Andrej Pirman
    Hi, I've deployed doznes of SSL VPN clients, having DNS set to on-premises AD LAN DNS server 10.1.1.10 in General SSL VPN settings for all clients. Now when client with laptop connects to SSL VPN, I can see his/her default DNS resolving goes through…
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • No option for downloading SSL VPN configuration on Sophos XGS2300 user portal

    Mohammad Haidar Yousofi
    Mohammad Haidar Yousofi
    Hi. I just recently changed my SSL User account on Sophos, and after that, I can not access Sophos through SSL VPN and receive "received connection reset from gateway" on the Sophos connect client. When I log in to the user portal to download the new…
    • Answered
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • SSL VPN connection reset by Gateway

    Sophos User4922
    Sophos User4922
    Hi, i have the same Probleme like mentioned here Not able to connect SSL VPN but i am not able to find the setting he has changed in the xgs menu. ( i did already all Troubleshoot steps, even have compared all settings with another xgs device…
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • Route based SSL-VPN problem

    Matteo Frati
    Matteo Frati
    Hello everyone and thanks in advance for your support. We have a person 192.168.1.X who connect to OUR network (192.168.0.0/16) via SSLVPN (Use tunnel as default gateway or not, doesn't make any difference) Sometimes things go wrong randomly (i…
    • Answered
    • 5 months ago
    • Sophos Firewall
    • Discussions
  • Unable to connect remote vpn when secondary node as a primary.

    Kiran Jedhe
    Kiran Jedhe
    I am having an issue with an HA hardware pair. When the secondary node is the master SSL VPN users cannot connect with a remote VPN. Please help me on it.
    • Answered
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Request for Assistance: Upgrading Sophos Connect via Group Policy (GPO)

    Prateek Singhal
    Prateek Singhal
    Dear Community Members, I am immensely grateful for being part of this wonderful community. Could someone kindly provide guidance on how to upgrade SophosConnect_2.2.90.msi to SophosConnect_2.3.0.msi using Group Policy (GPO)? Alternatively, if there is…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • SSL VPN Use Static IP

    Brian Mowrer
    Brian Mowrer
    Hello, We have an application that requires reverse DNS lookup. When users are on SSL VPN they are getting a new IP address via dhcp on the firewall frequently and the Ip Address does not get a PTR record created in the reverse lookup. I've seen…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect SSLVPN Service Unavailable - Only on some Windows Profiles, regular fixes don't work

    ArtL
    ArtL
    I'm dealing with two stubborn workstations that are giving the "Service Unavailable" error in Sophos Connect when used with SSLVPN. This is a brand new deployment, everything is fresh. The services appear fine and if I switch the Windows user to a different…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Desinstalación Forzada de SSL VPN Sophos (Semáforo)

    Soporte Sisbler
    Soporte Sisbler
    Buenas tardes, Me pueden ayudar por favor con algún comando o instrucción para forzar la desinstalación de la VPN "SSL VPN Sophos (Semáforo)" de forma desatendida (Remota) en 150 equipos para luego actualizar e instalar a Sophos Connect, Muchas gracias…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Sophos SSL VPN issue on 2.3 version - Case 07368183

    umesh prajapati
    umesh prajapati
    Case is not resolved. Please open the case. Sophos team has migrated cyberoam to Sophos firewall & Its working properly from last 3years with Cyberaom certificate which expiry is 2036. The issue is Sophos connect 2.3 is not working but 2.2 & 2…
    • Answered
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • DNS Resolution Issues with Sophos Connect

    Christian Garcia N
    Christian Garcia N
    Recently, I had a problem with a client and their VPN. I noticed that when connecting to the VPN using Sophos Connect, all the DNS requests I make are resolved by the XG. In other words, when I run an nslookup google.com while connected to the VPN, the…
    • Answered
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect client looses profile when changing network

    Stéphane Kamdem
    Stéphane Kamdem
    We are experiencing a very strange effect with the Sophos Connect 2.2.90 client We use SSL VPN connections for users. Users load the profile from the user portal and import it into the client. The connection works fine, but when the user switches networks…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect Client GPO Installation

    DavidSain
    DavidSain
    I want to deploy Sophos Connect 2.3 to a group of computers before we install the firewall at the site and push the provisioning file. File is easy, but the GPO to install the Connect Client, while applied to the computer, never installs. We have a company…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect updates

    Gib GoDesk
    Gib GoDesk
    Hello, everyone. I would like to hear from you about your experience. Thank you in advance. Sophos version: 19.5.4 I have two questions. First (1) - Our company is going through a name (identity) transition. We are no longer called XYZ but ABC. Our provisioning…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • SSL VPN (TCP) Static IP Address issues

    Hugh D
    Hugh D
    Hello, I am experiencing the issues listed in NC-120119 when I am using TCP mode for my SSL VPNs. I have a select number of users who I required to get a static IP address, however when they are connected, if they change network type and it tries…
    • Answered
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect VPN password expired... not using AD for authentication

    Alex Glasener
    Alex Glasener
    Hello, we have a single remote user at our organization using the Remote SSL VPN group. We do not use AD to sync passwords or anything. they are just set by the Admin. He emailed me today saying that his password expired, and he can log-in to the VPN…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Sophos SSL VPN Auto Connect

    Stephen BabuJohnson
    Stephen BabuJohnson
    Hi, One of our customer has Sophos SSL VPN in Sophos XGS Firewall and they are dialing through Sophos Connect Client. Now, they want to auto connect in Windows 11 Pro, when the Laptop power on.. I have gone through some articles and i couldn't get any…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Question about Remote Desktop and SSL VPN

    Tim Riley1
    Tim Riley1
    So we are moving away from Citrix for our remote access. However we still need to access some applications internally. I have been working on trying to implement this using Entra App Proxy and the Web Client. This has proved to be an unsolvable nightmare…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect v2.3 and SFOS v20 MR1 - SSL VPN - Delayed disconnection

    Jaroslav Faldik
    Jaroslav Faldik
    Hi, With the noon version of Sophos Connect v2.3 against SFOS v20 MR1, I encountered a bug in the delayed disconnection of SSL VPN server-side (XG Sophos firewall). On the client side the connection is already in a disconnected state, but on the firewall…
    • Answered
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • SSL VPN Certificates and .cfg

    Maik Martin
    Maik Martin
    Hey there, on old SUM Firewalls there was an SSL VPN Installer incl. configuration on Userportal. When you have installed this, you got an openvpn.cfg file and the user certificate. I have changed our Firewall to an XGS and now i need the new…
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • SSL VPN Global Settings Apply Error

    Brian1941
    Brian1941
    In SSL VPN Global Settings, when I try to apply, I get the error message " You must enter a network IP address." This happens even when I don't make any changes. Any idea what's going on, and how to fix it? I'm on a XG125w (SFOS 20.0.0 GA-Build222…
    • Answered
    • 6 months ago
    • Sophos Firewall
    • Discussions
  • SSL VPN Disconnection

    Marco Curtolo
    Marco Curtolo
    Hi, in my company users are using Sophos SSL VPN. The Sophos Connect is updated to version 2.3.0506 and the type of VPN is SSL/TCP. All users report frequent disconnections when using VPN, and there was the problem also with older client versions…
    • 7 months ago
    • Sophos Firewall
    • Discussions
  • Comments in SCX files

    Nez_Pottage
    Nez_Pottage
    Hi all, When editing an SCX file for Sophos XG / Connect VPN, is there a way that you can add comments into the file for information, i.e. in a split tunnel config, can we make a note of what the network address / range relates to? Current config…
    • Answered
    • 7 months ago
    • Sophos Firewall
    • Discussions
  • Failed to install Sophos Connect 2.3.0

    andrew User
    andrew User
    Hi Guys, I need help with this issue, have tired a few times to install Sophos Connect failed giving me error msg: Service 'OpenVPN Service' (OpenVPNServiceInteractive) failed to start. Verify that you have sufficient privileges to start system services…
    • Answered
    • 7 months ago
    • Sophos Firewall
    • Discussions
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