• No logs after SSD firmware update

    InfoCha
    InfoCha
    Hi, we updated the SSD firmware last week and we no longer have any logs on the reports. Do you have this problem? We hadn't seen it but since the update it's impossible to have logs in the reports. We are on a XGS3100 (SFOS 19.5.3 MR-3-Build652) HA…
    • 10 months ago
    • Sophos Firewall
    • Discussions
  • Failed to send firewall information from device to CM

    LHerzog
    LHerzog
    Do I need to worry about such messages in System Live Log? Time,Log comp,Status,Username,Message,Message ID, 2024-02-02 10:38:53,Central Management ,,,Failed to send firewall information from device to CM,17918, 2024-02-02 09:53:52,Central Management…
    • 10 months ago
    • Sophos Firewall
    • Discussions
  • RDP freezes for 5-10 seconds

    VTH
    VTH
    So we have a pretty new XGS 2300 and we have some cases where we connect to our customers servers over an Ipsec Site-to-Site tunnel with RDP. the tunnel is stable but sometimes the remote desktop session freezes for a short time. I looked into the…
    • 10 months ago
    • Sophos Firewall
    • Discussions
  • Can’t route self-generated packets

    Rodrigue GRIMAUD
    Rodrigue GRIMAUD
    Hello, I work on 2 Sophos XG on 2 different sites. They communicate with each other using a Site-to-Site IPSec VPN. Site A : Sophos-XGS 33100 (SFOS 19.5.3) Site B : Sophos-XG 330 (SFOS 19.5.3) 3 subnets of Sophos A are configured to be able…
    • 10 months ago
    • Sophos Firewall
    • Discussions
  • Outgoing openvpn connection through SophosXG: Constant disconnects and Transport error inovpn log

    SenorChang
    SenorChang
    Hello, i have yet again a strange error. We have some clients in our network that use openvpn connections with Openvpn client is v3.4.4.3. They can connect successfully and have mostly 1-2 Disconnects, but now constantly disconnects to the target. I…
    • 10 months ago
    • Sophos Firewall
    • Discussions
  • Sophos XGS 2100 cluster reboots itself

    EdgeFour
    EdgeFour
    Hello, in the last weeks our XGS2100 Firewall cluster rebooted itself a few times - and there's no real pattern. Without warning I receive this email: Dear Administrator, You are receiving this auto-generated message from Sophos Notification System…
    • 10 months ago
    • Sophos Firewall
    • Discussions
  • Sophos xg 330 web console blank white screen

    Remi Bergeron
    Remi Bergeron
    Build version : SFOS 19.5.3 MR-3-Build652 We can't access the web console, the screen just stays white. We can't connect via Sophos central either.
    • 10 months ago
    • Sophos Firewall
    • Discussions
  • Open VPN client is connected but no packets are running

    Dennis Kirschner
    Dennis Kirschner
    Hello, We have the OpenVPN client running on various Android phones that connects to an XGS 116w (SFOS 19.5.3 MR-3-Build652). The whole thing worked without any problems until a few days ago. Since then, some - not all - devices can successfully open…
    • 10 months ago
    • Sophos Firewall
    • Discussions
  • Peer administration on other port then MGMT

    FloRa
    FloRa
    We have XGS4500 active-passive cluster and i stubled across a pretty annoying issue. In the past (with XG450 and others) we always set the peer administration address to something that allowed us no monitor the auxilary device via our monitoring solution…
    • Answered
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • How to allow guest user for accessing internet and connect to their office using Cisco AnyConnect VPN

    Robby Sirwaturai
    Robby Sirwaturai
    I have a dedicated VLAN in our network and a dedicated AD username for guest users. I am not using Sophos wireless network, I use another brand wireless network. I am using SFOS 19.5.3 Every time my guest users browse the internet after logging into…
    • 10 months ago
    • Sophos Firewall
    • Discussions
  • Use HO Internet for a specific Application Only

    CreateShare
    CreateShare
    Hi, Can branch users use Head Office Internet only for a specific application instead of routing the whole internet traffic? IPSEC Tunnels connect both offices. Thanks.
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • Caching Web Content XGS4500 (SFOS 19.5.3 )?

    Timm Buse
    Timm Buse
    Hello, I have a problem with our Firewall. We have a service Provider who takes care of our website, which is hosted by them. When they do any changes on the website, I cannot see these changes while connected to the internet through our firewall. If…
    • Answered
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • XGS SSD Firmware - others also having issues HA nodes not coming up?

    LHerzog
    LHerzog
    I started the SSD firmware update KB-000045380 on XGS136 HA A/P Cluster. First I applied the update to the AUX node 2. It was successful and the machine re-entered the cluster and A/P cluster was all green in the end. I switched the PRI HA node from…
    • Answered
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • OpenVPN SSL Peer Certificate Verification Error

    JeffCooper
    JeffCooper
    Hi, We have a XGS2300 (SFOS 19.5.3 MR-3-Build652 with an SSL Remote Access VPN with OpenVPN clients. Not sure if this was a Sophos or OpenVPN issue but I had to start somewhere. I had a user call last last night with a Peer Certificate Verification…
    • Answered
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • HA pairing issues

    Jimmy10
    Jimmy10
    Hi, I have a SFV4C6 (SFOS 19.5.3 MR-3-Build652) running standalone as a VM, and I need to HA pair it. I am unable to find an SFV4C6 image to use, does this mean I am unable to HA this existing appliance?
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • IPS Log Messages: Anomaly - Removed the urgent flag and pointer in TCP header / Enforces IPS protection

    philbert
    philbert
    For some time, we get the following IPS Log Messages: Example 1 2024-01-16 12:12:20 IPS messageid="06001" log_type="IDP" log_component="Anomaly" log_subtype="Detect" ips_policy="" ips_policy_id="0" fw_rule_id="140" fw_rule_name="x1" fw_rule_section…
    • Answered
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • Sophos XG 19.5.3 - mails stuck in queue

    techno.kid
    techno.kid
    I'm moving from UTM to XG and are still in the "learning phase" to understand the new concept. Nevertheless, right now I'm absolutely desperate, because of outgoing emails (XG used as relay with SmartHost) are stuck in the "Mail spool" and I'm not able…
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • WiFi "Separate Zone" - what happens to Broadcasts / mDNS?

    LHerzog
    LHerzog
    We have a AP55C WiFi with separate Zone configured on XG 19.5.3 Communication between connected clients is allowed It was required to have a new firewall rule created -> from that network -> to that network -> for any service Only with that rule…
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • IPSec site-to-site Reauthentication

    osterhagen
    osterhagen
    How do I enable reauthentication for site-to-site IPSec connections ? Sophos XGS3100, SFOS 19.5.3 MR-3-Build652
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • SSL VPN Global settings and User Authentication static IP Address

    hopes
    hopes
    Hi, accordingly to the docs: https://doc.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/RemoteAccessVPN/IPsecSSL/SSLVPN/RAVPNSSLSettings/index.html it should be possible to assign static IP addresses to SSL VPN…
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • Firewall DHCP Relay stops working until you delete an recreate a random DHCP Relay object

    LHerzog
    LHerzog
    This issue is annoying us for years and happened today again after one year of being working. XG 430 with lag and SFOS 19.5.3 XG has several VLAN. On one VLAN a Windows DHCP Server is serving DHCP addresses. On several other VLAN configured also…
    • Answered
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • Sophos Firewall XG 107 - Report Scheduling - Custom Logo BUG

    Dogukan Ulus
    Dogukan Ulus
    Hello Dear All, Good Day. I having issue at Custom logo configuration. I'm uploading a image on custom logo which is image size is 125x70 and the file type is png/jpg but the device is streching it. I couldn't find a solution on internet and this…
    • 11 months ago
    • Sophos Firewall
    • Discussions
  • ERR_SSL_PROTOCOL_ERROR

    nayah
    nayah
    We installed a Sophos virtual appliance in bridge mode in front of a pfsense firewall in order to intercept all traffic within the LAN infrastructure of our network for reporting purposes. This is what our current topology looks like: LAN --> sophos…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos FW blocking some appended signatures from Exclaimer Signature Manager V19.5.3

    RegencyBlue
    RegencyBlue
    Hello All, We have a situation where we have switched firewalls for incoming & outgoing mail from UTM to Sophos Firewall. We are using Exclaimer Signature Manager Exchange edition & are currently still in a Hybrid setup. For some reason, some outbound…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • First time user looking to switch from another product due to it being sold and stripped

    midnightSun
    midnightSun
    Sophos Firewall is NOT very intuitive so far. Nothing inbound works...but the default rules to let everything outbound does. So figured id ask the community. I've reverted to the simplest test I can think of....Port forward ICMP from WAN to a LAN workstation…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
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